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Customer Service Assistant Manager

Location:
Hurst, TX
Salary:
40000
Posted:
September 05, 2023

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Resume:

OLIVIA MCCARTY

*** **** ***** ****. *****, TX ***53

936-***-****

adzhmc@r.postjobfree.com

OBJECTIVE

I am eager and willing to learn. If given the chance, I try to take the initiative and reach lofty goals. I’m a fast learner, who wants to be an asset to whatever team I’m a part of- and have a heart for people.

EDUCATION —

EXPERIENCE

Texas Bible College- Summa Cum Laude Honors Graduate, Bachelor of Arts in Theology

Extras-

At one time, Phlebotomy Certified

Floral Design Studies

1/29/2023-6/28/2023

Access DFW Trusted Agent • Access DFW Badging Office • DFW Airport

Tasked with the job of seeing applicants wanting to work at DFW airport through the badging process- fingerprinting, and then printing the badge with proper expirations, which entailed, validating documents and training required and proving employment status. Learned the various forms and correct documentation required to prove the citizenship status of potential employees. Within weeks was promoted to a beta position titled “Free Agent” and was asked to join several committees in improving the Badging Process. Regularly helped 60+ customers daily and had to complete a daily closeout for the transactions done with every customer. High intense situations and customer volume increase capacity to think on one’s feet. Used Excel spreadsheets and other Microsoft products daily. Proficient with using multiple screens at one time, simultaneously working with six different windows and programs, multiple scanners and one fingerprinting screen. Maintained efficiency while also remaining cordial with customers which was validated through the good reviews left by customers.

5/3/2021 – 1/18/2023

Assistant Manager • The on-site face of the community, Provision at Patriot Place • Asset Living

Provided Customer Service in high intensity situations, including being the only office personnel onsite for Provision at Patriot Place. Handled hard in-house situations, including helping residents with complaints and conflict resolution with neighbors. Had gone through and passed six audits and leased up Patriot Place, 90 units in 60 days. Had assisted in a property rehab and hosted onsite event services for the community. Awarded “Most Proficient in OneSite” for the department’s division and acted as liaison between contractors and higher management. Submitted coded invoices and reports regularly, including a monthly closeout. Learned Tax Credit principles and how to work a Tax Credit file, and Fair Housing Laws. Due to the nature of Tax Credit, handled monetary information from customer-to-customer basis, coordinated with Fort Worth and Tarrant County Housing, and at times, had filed cases and appeared at court. At the time of leaving, assisted in the managing of four properties in the area.

9/1/2015-5/1/2020

Secretary’s Assistant • Assisting the Secretary and VP in all office duties and protocol • Universal Oilfield Services

Handled invoices for the Secretary and organized the office, including sorting and filing previous paperwork in preparation for a chance audit. Took phone calls and messages, and oversaw the office upkeep, including all the cleaning involved.

KEY SKILLS —

VOLUNTEERING

-Customer Service

-Cash Handling

-OneSite Proficiency

-Microsoft Proficiency

-SAFE Proficiency

-Document Validation

-Conflict Resolution

-Accounting Closeout

-Writing Capabilities

-Event Coordinating

-Way of Life (Church)

Serving as a Co Youth Pastor, which consists of supplying a weekly lesson plan, for both Sunday morning and Wednesday Night, supplying weekend alternative activities, assisting in fundraisers to train kids in work ethic as well as provide funding for extracurricular events. Hurst, TX (April 2021 – Current)

-Calvary Tabernacle (Church)

Served as a Sunday School Teacher where a weekly lesson had to be provided, organizing crafts, and leading the children in various activities. Assisted in Cleaning the Church, Leading the Music, Directed and Authored 3 plays for the Fellowship. Trinity, TX (2016-2021)

-Texas Bible College Music Department

Directed 2 of the Department’s Dinner Theatre Plays, wrote 1 of 2, and coordinated both, including food, service, attire, ensemble, and advertisement. Lufkin, TX (September through December of 2017,2018)

-Park Recovery and Renovation (Volunteer Trip)

Cleaned any litter, replaced park fencing, painted the new fencing, and planted new shrubbery in Llandudno, North Wales (August 2019)

-Hurricane Harvey Disaster Relief

Spent a week gutting the homes for those affected by the hurricane in Beaumont, TX (August 2017)

-Texas Bible College

Acted as Secretary for my personal graduating class for three years, and then for the whole Student Body in 2020. This involved me being the communications liaison between the Dean of Students and the Student Body. Coordinating Events, including two student and faculty wide banquets, which included venue procurement, decorating, ensuring entertainment, and maintaining budget requirements.

REFERENCES

Annette Ogburn 817-***-****

PARTING THOUGHTS

If I could put a final footnote for myself, I would say that I’m a hard worker. I can dress the part, but I know how to roll up my sleeves and do what needs to be done. And, as you consider me for your position, if I don’t fit what you’re looking for, please drop me a suggestion on what could be better, or what you would suggest differently for my resume. I appreciate your time, I’m aware of how valuable it is.



Contact this candidate