Fort Lauderdale, FL *****

713-***-****

adzhm3@r.postjobfree.com

m

EDUCATION AND

TRAINING

MBA

International Business

University of Phoenix, Phoenix, AZ

January 2013

Bachelors

Criminal Justice Administration

University of Phoenix, Phoenix, AZ

January 2010

Some College (No Degree)

Project Management Professional

University of Miami, Miami, FL

Some College (No Degree)

Business Development &

Communications

Georgia Tech School of Management

, Atlanta, GA

Some College (No Degree)

Sociology/Criminal Justice

University of California - Los

Angeles, Los Angeles, CA

SUMMARY

Focused Director of Operations bringing 15 years of experience supporting organizational efforts in uniquely challenging locations. Dedicated to strategic planning and delivery of large-scale objectives, while maintaining highest levels of integrity and respect. Adept at facilitating attainment of complex goals in environments ranging from low risk areas to war-torn countries. Highly skilled in utilizing advanced technical, business and logistics prowess to streamline processes.

SKILLS

OTHELLO HENDERSON III

• Security

• Customer Service

• Excel

• Management

• Word

• Organizational Skills

• Cash Handling

• Stocking

• Surveillance

• CCTV

• Law Enforcement

• Recruiting

• Conflict Management

• Loss Prevention

• Quality Assurance

• Interviewing

• Supervising Experience

• Leadership

• Human Resources Supervisory

Skills: Motivating & Assessing

Employees Highly Proficient June

• 2019 Motivating others through

feedback to identify

improvements or corrective

actions. Full

• Results: Highly Proficient

Security Guard Skills Highly

Proficient October 2020 Assessing

risks,

• Enforcing security standards, and

handling complaints. Full results:

Highly Proficient Work Style:

• Conscientiousness Expert

September 2019 Tendency to be

well-organized, rule-abiding, and

hard-

• Working. Full results: Expert

Indeed Assessments provides

skills tests that are not indicative

of a

• License or certification, or

continued development in any

professional field.

• Root cause analysis

• Relationship management

• Certifications and Licenses

• Security Guard First Aid

Certification

• Security Officer Training

• Emergency Response

• Schedule Oversight

• Uniform Evaluations

• Law Enforcement Coordination

• Security Activity Coordination

• Training Management

• Report Writing

• Staff Leadership

• Security Operation Evaluation

OH

EXPERIENCE

DIRECTOR OF OPERATIONS

First Services Residential(Armani Casa) Sunny Isles, FL September 2022 - Current

SECURITY OPERATIONS MANAGER

FirstService Residential(1000 Ocean) Boca Raton, FL February 2021 - September 2022

DIRECTOR OF COMPLIANCE

Www.AlphaScout.com Dallas, TX August 2019 - September 2021

• Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.

• Established operational guidelines and identified opportunities for improvement.

• Recognized employees for demonstrating excellent service resulting in increased company morale.

• Set goals and expectations for direct reports using performance review process, holding staff accountable.

• Organized and oversaw work schedules of departmental managers.

• Assigned and monitored workload for direct reports, bolstering availability and development of talent needed to meet current and future needs.

• Approved operational policies, procedures and standards while continuously evaluating staff to measure performance benchmarks.

• Trained new security officers on safety protocols and company standards.

• Completed investigations of security incidents and wrote reports for permanent record.

• Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft and presence of unauthorized persons.

• Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.

• Oversaw highly effective security team and managed scheduling and resource allocation.

• Monitored and authorized employee and guest access to guard against theft.

• Responsible for ensuring the organization and its practices as a whole stay in compliance with NCAA rules and regulations

• Www.alphascout.com

• Planned and executed compliance audits to check company policies, procedures and controls.

• Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.

• Tracked both internal and external data export while monitoring for RAMP AGENT/SAFETY

Southwest Airlines Austin, TX May 2016 - September 2021 ASSET PROTECTION/LOSS PREVENTION MANAGER

Allied Universal Security Services, Systems and Solutions Austin, TX April 2018 - February 2021

ACADEMY INSTRUCTOR(SENIOR TRAINER)

The Compass Group Abu Dhabi, AE January 2014 - January 2015 POLICE OFFICER/INVESTIGATOR

Atlanta/Va Beach PD Atlanta, GA December 2002 - January 2010 security risks.

• Compiled and analyzed detailed feedback reports to improve solicitation and collection process.

• A member of Facebook's Global Security Services Team

• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

• Enforced security regulations and escorted non-compliant individuals to private areas for processing.

• Managed employee access, security roles and permissions.

• Implemented new security protocols to prohibit trespassing and increase safety.

• Oversaw highly effective security team and managed scheduling and resource allocation.

• Assessed company security risks and developed actionable solutions to be presented to management.

• For the Abu Dhabi Police modernization program.

• Maintained positive classroom environments by reinforcing rules for behavior and relationship-building actions.

• Developed lessons, activities and materials to cover required course material.

• Adapted teaching methods and instructional strategies to promote learning in students of differing skill levels.

• Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.

• Attended in-service training and professional development courses to stay on top of policy and education changes.

• Responsible for patrolling designated areas while assisting the public

• Served as a member of the departments Fugitive Extradition Team(Va Beach)

• Answer calls for service while documenting major incidents and accidents

• Served on the Departments Senior Recruiting Team concentrating on recruiting minority applicants(Va

• Beach)

• Served in numerous department advertising campaigns and commercials(Va Beach)

National Football League, NFL New Orleans, LA March 1993 - February 2002 CHIEF SECURITY OFFICER

Black Knight Security Solutions Atlanta, GA

• Served as a Senior Section-8 Investigator as well as a member of Mobile Tactics Squad(Va Beach)

• Zone 3 Gang Unit (Undercover Operations)

• Apprehended suspects, prepared case reports and testified in courtroom hearings.

• Mediated domestic-related disturbances and protected victims from harm.

• Served active warrants and subpoenas.

• Responded to calls related to DWI, felonies, misdemeanors, domestic abuse and animal rescue.

• Made arrests for violations of criminal laws and conducted background investigations.

• Provided training on gang-related issues, firearms and defensive driving to newly hired officers.

• Entered the 1993 NFL draft after junior season at UCLA, drafted in seventh round by New Orleans

• Saints

• Drafted in 1995 expansion draft by Jacksonville Jaguars

• Signed by Green Bay Packers in off-season of 1996

• Officially retired 2002.

• Recruited and managed competent personnel to handle security needs and maintain adequate coverage.

• Evaluated current security operations and personnel to detect areas in need of improvement.

• Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.

• Developed strategies to prevent crimes with educational and community-based initiatives.

• Provided security team leadership and contributed to on-call duties.

• Led security team and contributed to on-call shifts.

• Managed security staff schedules for all shifts, minimizing overtime costs.

• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

• Oversaw highly effective security team and managed scheduling and resource allocation.

• Hired, trained and managed staff of 75 associates.

• Assessed company security risks and developed actionable solutions to be presented to management.

• Developed procedures for emergency response and crisis management, physical security, information protection, incident management and investigation units.

Contact this candidate