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Help Desk Salesforce Developer

Location:
Newton, MA
Posted:
September 05, 2023

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Resume:

Elvin Balayev

Phone: 617-***-****

Email: adzhl0@r.postjobfree.com

Location: Newton, Massachusetts

Title: Senior Salesforce Developer

SUMMARY

Over 8 years of experience in SFDC Salesforce.com CRM platform as a hands-on Lead Developer using VisualForce, Apex and Java Technologies.

Hands on experience in application design, software development life cycle (SDLC), development and Implementation of various IT applications.

What

Hands on Lightning Component Framework experience and building Lightning components.

Methodologies: Waterfall, Agile

Salesforce Technologies: LWC, Apex Classes, Test Classes, SOQL, SOSL, Visual Force, Azure, Lightning pages (Pages, Component & Controllers), Lighting Components, Triggers, Custom Objects, Web services, Validation Rules, Work Flows, Dashboards, Reports, Aura, Vlocity, Sandbox development and Testing.

Languages: SQL, PL/SQL, Apex, HTML, PHP

Operating Systems: MacOs X, IOS, Linux, Windows

Database: Database.com, Oracle, MS SQL Server, MS Access, SAP

Web services: SOAP, REST, JSON, XML,

Web technologies: Web Services, XML, HTML, XHTML, Java Script

Education: 2005-2009

Bachelor's degree in Economics Lankaran State University, Azerbaijan

Certifications:

Salesforce Certified Administrator – Credential ID: 3372296

Salesforce Certified Platform Developer I – Credential ID: 3422268

PROFESSIONAL EXPERIENCE

SPECTRUM Boston, MA

Senior Salesforce Developer

07/2019 – present

Developed and maintained Apex classes to facilitate seamless communication with the UPS Legacy System. This included creating HttpRequest objects, setting endpoints, defining HTTP methods (GET, POST, etc.), handling headers, and processing response data using HttpResponse classes.

Collaborated extensively with stakeholders, product owners, and project managers to gather and analyze requirements, provide regular updates, and ensure project alignment with business objectives.

Developed, maintained, created, and improved validation rules, custom workflows, Visualforce pages, Apex customizations, custom objects, fields, and formulas.

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API, and REST API.

Wrote and debugged efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models.

Wrote SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from sObjects.

Developed apex batch classes to archive chatter post and custom object interactions data daily and monthly basis.

Prepared data mapping documents and migrated data to Salesforce using Data Loader, Informatica ETL tools

Monitored the system closely, regulated Apex classes, and maintained LWC components to accommodate any changes or updates to the UPS API, identifying areas for improvement and implementing enhancements as required.

Pack Health Needham, MA

Salesforce Developer

09/2016 – 07/2019

Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, and different custom objects.

Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Custom Buttons, Custom Links, and Components.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Completed bulk imports of data using Apex Data Loader and used third party tools like SQL.

Utilized Aura framework for Salesforce Lightning Experience to create dynamic and responsive user interfaces.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, Time-Dependent Actions and Outbound API Messages.

Schneider Electric Andover, MA

Salesforce Admin

11/2015 – 09/2016

Created and customized Reports and Dashboards as requested by the business users

Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.

Collaborated with team members and other departments in defining business requirements for optimal use of Salesforce functionality

Worked on Salesforce Community cloud like how to engage with employees, customers, partners

Proactively identified areas of improvement and functional gaps in Salesforce Applications

Brunello Cucinelli Miami, FL

IT Help Desk

11/2014 – 09/2015

Provided technical support to end-users in a timely and efficient manner, troubleshooting issues related to hardware, software, and network connectivity.

Managed and prioritized a high volume of support requests, ensuring that all tickets were properly documented and resolved to the user's satisfaction.

Developed and maintained knowledge base articles to facilitate self-service for common IT issues, reducing the workload on the help desk team.

Worked closely with other IT departments to escalate and resolve more complex issues, ensuring that critical business systems were functioning properly.

Participated in team meetings and training sessions to stay up-to-date with the latest technologies and best practices in the field, continually improving skills and knowledge to better serve end-users.



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