William Agans

**** ******* **

Camden SC

386-***-****

adzhkd@r.postjobfree.com

Summary:

IT professional with over 16 years of experience analyzing business requirements and managing

project life cycles which include envisioning, planning, developing, stabilizing, and deployment.

Excellent communication skills, status reporting and executive updates

Mentor and motivator to team members including analysts, developers, and system administrators

Excellent skills in documentation, managing project scope, and keeping projects within budget and on time

Education:

University of Phoenix College, Phoenix, Arizona

B.S. in Information Technology

Skills and Technical Knowledge:

ITSM

Halo

ServiceNow

Outstanding interpersonal, written, and oral skills.

Lead a team that did Data Migrations from Syracuse, NY to Groton CT

Worked with vendors on new hardware

Upgraded servers from Microsoft Server 2003 to Microsoft Server 2012 R2

Expert in Microsoft Excel, and Microsoft Word. Proficient Microsoft PowerPoint.

Worked with teams in Asia and Europe to consolidate all server backup monitoring to North

America

Formal Training in the following programming environments: HTML, Visual Basic, and End-user Trainer.

Certifications/Awards:

Information Technology Infrastructure Library (ITIL) Certificate No. 2082110

Professional Experience:

Director of Technology / Associate CTO

December 2022 – Current

Tyme Global Technologies

Responsibilities:

• Manage a global operations team.

• Perform analysis and gap assessment and recommend technical

integration designs for new clients

• Manage budget, track expenses, and forecasting

• Set measurable KPI’s

• Establish PCI compliance

• Create and enforce Security standards and operations

• Provide IT infrastructure, service management and operations support to the business

• Recommend and develop short and long-term IT strategy plans for IT operations, capital

and operating budgets, and staffing

• Develop/improve current standards and policies, ensure infrastructure compliance with

required standards and regulations

• Direct IT disaster recovery planning and testing for IT solutions and services

• Manage and oversee the Company’s enterprise Business Continuity Plan

• Ensure availability for all IT services; including on premises infrastructure

• Manage cloud services, and end user services / technology

• Hire, retain, and develop operational team

• Manage all Tier 1 staff

• Inventory management including purchasing of all equipment as needed

• Vendor contracts

• Drive capacity planning

Manage quarterly audit initiatives for (SOX, PCI)

Manage team responsible for global DCIM tool.

Ensure afterhours RFC Implementations have required Data Center Engineering support.

Manage all aspects of Data Center Security (i.e. documentation, implementation, etc.) protocols as dictated by TTEC’s operating standards.

Manage Rack/Stack teams responsible for equipment installations and decommissioning projects as needed.

Handle all aspects of coordinating with management peer’s (Network/Security/Voice) to troubleshoot technical issues that arise.

Monitor and escalate any HVAC or power system alarms

Manage teams 24 x 7 On Call Support on a rotational basis.

Data Center Operations Manager

May 2022- December 2022 (Contract)

HCL Technology’s

Responsibilities:

• Oversee data center facilities, manage and coordinate

with 3rd party vendors, and support processes for the

hosting landscape.

• Responsible for change management, infrastructure

transformation, and managing the server landscape.

• Manage day-to-day data center

operations and environment monitoring and support.

Effectively manage the change control process

• Oversee business partner relationships, operations

and deployments of server hosts, virtual machines,

and computer room environments

• Collaborate with stakeholders and 3rd party vendors

to ensure project and programs are completed

successfully by resolving complex business issues

• Reviewing SOW documentation

Collaborate with upper management in prioritizing the

infrastructure portfolio, budget/spending, and

business priorities for the server room and datacenter

landscapes

• Manage server and application upgrades and release

changes (application support packages, system

copies and the relocation of system landscapes)

• Oversee the operation, installation, and logistics of

systems in the outsourced data center and the local

site computer rooms

• Track project progress and evaluate risks,

opportunities and escalations of issues to

management and stakeholders

• Manage and document the performance metrics

(support services, project consultants, and internal IT

support resources)

• Implement data center policies and Disaster Recovery

Operations Lead

June 2021 – May 2022

Thermo Fisher Scientific

Responsibilities:

• Managed material flow end-to-end for client projects, scheduled material ordering and transfers to maintain project timelines.

• Created bill of material (BOMs), recipes, and production versions for manufactured products.

• Supported the creation and revision of supply chain standard operating procedures, work instructions, and other written documentation.

• Manage server and application upgrades and release changes (application support packages, system copies and the relocation of system landscapes)

• Oversee the operation, installation, and logistics of systems in the outsourced data center and the local site computer rooms

• Track project progress and evaluate risks, opportunities and escalations of issues to management and stakeholders

• Collaborate with upper management in prioritizing the infrastructure portfolio, budget/spending, and business priorities for the server room and datacenter landscapes

Operations Manager

Oct 2019- May 2021

Alachua County Housing authority

Responsibilities:

• It Lead - managing the servers for systems use throughout property, scheduled upgrades and patches.

• Manage day-to-day data center operations and environment monitoring and support.

• Effectively manage the change control process

• Assistance maintenance Supervisor managing. Scheduled work for the staff.

• Performed product purchasing and responsible for Inventory control.

• Responsible for the training and supervision of 4 direct reports on maintenance projects and property.

Get Air Sports, Gainesville, FL

Apr’ 2017- Sept 2019

General Manager

Responsibilities:

• Supports staff in meeting their commitments

• Lead team to upgrade Data Center

• Trained team for all Data Center projects

• Collaborate with upper management in prioritizing the infrastructure portfolio, budget/spending, and business priorities for the server room and datacenter landscapes

• Manage server and application upgrades and release changes (application support packages,system copies and the relocation of system landscapes)

• Oversee the operation, installation, and logistics of systems in the outsourced data center and the local site computer rooms

• Track project progress and evaluate risks, opportunities and escalations of issues to management and stakeholders

• Evaluating staff performance i.e. reviewing project feedback, routinely tracking their progress, addressing any potential performance issues per HR guidelines

• Hiring and training staff

• Sales and Marketing

• Budget and P&L Management

• Creating new processes and procedures

Computer Sciences Corp, NY, CT, TX Sept’ 2000 – Aug’ 2016

Data Center / Operations Director

Responsibilities:

• Maintain an excellent understanding of the business process allowing me to work efficiently with the business to develop comprehensive and accurate design requirements that meet the needs of the business requirements.

• Design and Build Data Centers

• Manage all aspects of Data Center upgrades

• Schedule server updates and upgrades

• Data Center upgrade

• Date Center migration

• Manage day-to-day data center operations and environment monitoring and support.

• Manage project to consolidate all server backup monitoring to one central location for all of North America and Europe

• Responsible for 32 Direct reports throughout North America – They ranged from Operations, Wintel, Unix, Networking engineers That support the CSC’s Computer Operations needs at (8) sites for Carrier Corporation offices and Manufacturing centers across North America

• Lead a team of 35 technicians in Windows, Linux, Networking, Desktop, and Application Development.

• Evaluate the organizations technology use and needs and recommend improvements to hardware systems and software upgrades.

• Infrastructure upgrade. This included upgrading all backup equipment, SAN/NAS upgrades.

• Data migration to new server platform

• Disaster Recovery for all operational applications, including disaster recovery planning,

• Data Center Director assigned to, user set up, and support for the final phases of an integrated Data Center reorganization.

• Director of (2) 24/7 RNOC’s located in Syracuse, NY and Groton, CT

• Managed all user access levels along with documenting the user list to assist in maintaining the user IDs and the security roles assigned to them.

• Lead a team to review new company Data Centers and give recommendations on bringing them up to TIA 942 Standards

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