Dimo Dimchev

Multilingual (English, German, Bulgarian) Experienced Technical Analyst.

Capable of problem-solving, strategic sales, and independent work. Demonstrated history of working in dynamic, collaborative environments. Passionate about quality music and cinema.

HERE'S MY STORY:

LANGUAGES

Bulgarian - native

English - Full working proficiency

German - Full working proficiency

CONTACTS

LinkedIn

+359-*********

adzhk3@r.postjobfree.com

Based in Sofia, Bulgaria.

Date of Birth: 16/09/1997

SOFT SKILLS

International Communication

Analytical Thinking

Leadership

Problem-Solving

Decision-Making

Teamwork

Strategic Sales

- Resolving complicated cases

- Creating reports

- Reporting to the Operations Manager

- Collaborating with the Management team in the US on a daily basis

- Supervising the team

- Fraud prevention

- Procedure improvement

- Collaboration with various stakeholders from the Technical, Marketing, Risk, and other departments.

WORK EXPERIENCE

Escalation Supervisor

SITEL - PROJECT MONEYGRAM

SEPTEMBER 2021 - NOVEMBER 2022

- Resolving cases related to online transactions

- Communication with customers via email and phone

- Reporting to the escalation team

Customer Representative MoneyGram Online

INTERESTS

Swimming

Cinema

Travelling

Music

Customer Representative

APRIL 2021- MAY 2021

- Accomplished detailed, introduction training covering the whole spectrum of the project MoneyGram

- Resolving compliance cases

- Solving complaints and reclamations

MAY 2021 - SEPTEMBER 2021

Technical Analyst

- Examining and evaluating various systems

- Improve functioning of technology systems

- Troubleshooting and resolving hardware and software issues

- Diagnosing and resolving network connectivity problems

- Installing and configuring software applications

- Daily online meetings to improve team work

- Constant communication with Development and Production centers

- Monitoring and response for software servers on four continents KOSTAL - AUTOMOBIL ELEKTRIK

NOVEMBER 2022

Dimo Dimchev

CONTACTS

LinkedIn

+359-*********

adzhk3@r.postjobfree.com

Based in Sofia, Bulgaria.

Date of Birth: 16/09/1997

WORK EXPERIENCE

- Satisfying guests' needs and desires

- Check-ins/ check-outs

- Working with the hospitality software Clock Evolution

- Managing financial incomes

Front Office Administrator

RIU HELIOS PARADISE SUNNY BEACH

JUNE 2018 - SEPTEMBER 2018; JUNE 2019 - SEPTEMBER 2019 SUNNY BEACH

University program aiming to prepare young professionals for leading top- performing companies.

The degree studies in depth the key aspects of the business sector, such as Economics, Management, Marketing, Finance, Accountancy, Entrepreneurship and Sales.

EDUCATIONAL INFO

Bachelor's in Business Management and administration UNIVERSITY OF AGRIBUSINESS AND RURAL DEVELOPMENT

Sales Representetive with German

GLOBAL MARKETING

NOVEMBER 2018 - MAY 2019); OCTOBER 2019 - DEMEBER 2019 SOFIA, BULGARIA

- Selling contracts

- Negotiating contracts' conditions

- Management of a portfolio of contacts

- Customer Service

High School Diploma

SECONDARY SCHOOL "NEOFIT RILSKI", CITY OF HARMANLI, Profiled school with intensive education in English, Mathematics, Information and Computer Technologies, and Geography.

Assistant Front Office Manager

RIU HELIOS PARADISE SUNNY BEACH

JUNE 2020 - SEPTEMBER 2020

SUNNY BEACH

- Coordinating the team

- Participating in the selection process

- Solving customers' problems

- Liaising different departments

- Planing of rooms

Contact this candidate