Customer Service Experience
Resume:
Jordan M. Collins
Experienced server and hostess for 5 years in customer service and food preparation. Adequate knowledge on wines and other liqours.
CONTACT
adzhjg@r.postjobfree.com
Atlanta, GA
EXPERIENCE
Yard House, Midtown - Server/ Barback
December 2022 -
●Accessed full knowledge of food and memorized over 170+ alcoholic beverage products
●Served and utilizes suggestive selling techniques
●Delivers food promptly and professionally; maintains safe food handling and sanitation standards. Promotes a clean, safe and neat environment for guests.
●Communicates effectively with all guests, co-workers and management.
Cheesecake Factory, Lenox Square - DT Hostess/ Server
June 2021 - November 2022
●Adheres to responsible alcohol service established by company policy.
●Accessed full knowledge of food and beverage products served and utilizes suggestive selling techniques
●Maintains positive guest satisfaction by exceeding service expectations.
●Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
●Knows table numbers, seating floor plans, and server/busser assignments.
●Communicates effectively with all guests, co-workers and management.
●Assisted management in training new Staff Members
Legendary Events, Buckhead Atlanta — Banquet Server
December 2017 - February 2020
●Provided optimum customer experience by coordinating with team members to place 4-course meals in a synchronized manner
●Safely handled food
●Memorized different menus and hand pass appetizers for each event
Gio’s Chicken Amalfiato, Smryna, GA — Cashier/Food Runner
May 2019 - October 2019
●Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
●Demonstrated proper cash-handling skills
●Memorized over 20 menu items in order to give customized recommendations to guests
●Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
EDUCATION
Spelman College, Atlanta, GA — B.S. Biology
August 2019 - Present (Expected graduation date May 2024)
SKILLS
Advanced Management
Communication
Computer Skills
Customer Service
Effective Multitasker
Flexibility & Time Managment
Leadership Skills
Positive Attitude
Stress Management
Teamwork
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