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Mortgage and Finance Customer Support senior

Location:
Woodland Hills, CA
Posted:
September 05, 2023

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Resume:

Adam Smith

Reseda, CA *****

818-***-****

adzhiq@r.postjobfree.com

Summary:

Over 19 years in Loan Operations, Mortgage & Finance, Conventional, Commercial, SBA, Underwriting, Risk, Compliance, Processing, Insurance, Taxes etc.

Proficient in Microsoft Word 93%, Excel 85%, Outlook 90%, PowerPoint 88%, and Internet explorer 96%.

Strong written and verbal communication skills in customer care, banking, accounting and underwriting.

Comfortable working in a fast paced environment with great attention to detail.

Ability to relate to people with all different cultures and backgrounds.

Have all required computer software skills and knowledge of multiple software programs.

Software Skills:

MS Excel, MS PowerPoint, RBJ, Intuit QuickBooks, MS Word, MS Outlook, Relius, Doc Magic, CEI & CSI, Adobe Suite, Salesforce, TRMS, DU, LP, Clues, ASC, I-Portal, AS400, Claims, Dart, Flagstaff, Oasis, IPN, Mortgage Builder, Encompass, Empower, Filenet, Calix Point, SalesForce, Moody’s, Cash InSight, Credit Quest, CRM, NetOxgen, Blitzdocs, and various other software programs.

Experience:

First Republic Bank, San Francisco, CA (Remote) Feb 2022 – Present

Underwriter/Senior Loan Specialist

Underwrote all financial documentation and compile/review loan files for completeness, identified missing documentation, and generated needs lists for clients and RMs.

Identified and reported to RMs any risks related to loan collateral and/or client financial state.

Managed loans through closing and funding stage. Worked with escrow to satisfy all conditions and coordinated closings.

Manage constant deal flow and prioritize to ensure loans close on time with high degree of accuracy in a deadline-oriented environment.

Analyze each loan file, ensuring the narrative workbook/Credit memo, Appraisal(s), Application, Preliminary Title Report and verifications meet secondary market and Company Loan program criteria and are accurately documented.

Adhered to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA PATRIOT Act, etc.), adhered to Bank policies and procedures, completing required training, identifying and reporting potential suspicious activity to the BSA/AML Officer.

Sized and qualified loans for approval and present deals to Executive Loan Committee (ELC). Collaborated with Relationship Managers (RMs), Client Service Specialists (CS), ELC, and clients to help determine loan structure, loan amounts, and products.

Amerisave Mortgage, Atlanta, GA (Remote) Mar 2020 – Jan 2022

Mortgage Underwriter III

Underwrote purchases, refinances, Investment, 2nd Homes and Conventional and some Gov’t loans

Underwrote individual policies including major medical, fixed indemnity plans, supplemental coverage plans, limited benefit plans, and insurance. Team lead for assessing risk and applying all appropriate underwriting guidelines and state mandates. General file maintenance/health history verification. All records review/summary/analysis. Team lead duties included primary resource for team members’ question, case assignment/workload management processing payroll, new hire training/mentoring, auditing of work, and participation in executive leadership team and special projects

Analyze loan documents (credit reports, income documentation, tax returns, assets, appraisal reports, title reports, insurance documents, fraud prevention products, purchase contracts, etc.) for accuracy and completeness and delivered valid credit decisions.

I am very detailed in loan approval rationale including income and asset calculations clearly noted

Conducted timely review and clearing of conditions/stipulations on files returned for review

Provided timely and thorough responses to individual pre-funding audits, investor audits and review desk responses to declines. Maintained company turn time expectations

Maintained current level of knowledge on all requirements by consistently researching and reviewing the applicable guidelines, program updates, credit overlays and changes

Umpqua Bank, Encino, CA Nov 2017 – Dec 2019

Senior Credit Analyst/Underwriter

Reviewed & processed commercial real estate, multifamily, C&I/CRE, SBA 7(a) & 504 loans to assess credit risks and appropriate risk rating/classifications in accordance with bank policy and regulatory requirements.

Analyze credit reports, tax returns, financial statements, public records and business plans to assess loan feasibility. Accurately assess the risks of a loan package and propose appropriate risk mitigation.

Reviewed appraisal reports, rent rolls, operating statements of the property/collateral to evaluate credit risks.

Discussed risk ratings and classification with lending officer and management as necessary.

Evaluated underwriting and credit practices to determine compliance with bank policies and procedures.

Have working knowledge of policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that may apply.

Evaluated portfolio management processes and practices to determine possible deficiencies.

Prepared individual loan analysis and summary reports detailing findings/recommendations and trends.

Monitored financial reporting and performance covenants on CASH Suites.

Assisted with monitoring responsibilities such as hazard/flood insurance, tax, UCC-1 entity change alerts, and impound analysis. Performed Special Projects as assigned.

Amerihome Mortgage, Woodland Hills, CA Apr 2016 – Oct 2017

QC Compliance Underwriter

Responsible for QC review audits for quality assurance, credit, collateral, capacity, and compliance

In-depth knowledge of underwriting conditions to closing, closing instructions, closing procedures, and TRID

Analyze and completed report for management on loan quality issues

Ensure QC audit review qualities are within acceptable risk parameters

Reviewed Internal Audit results and Client rebuttals, discussed with Team Lead/Manager for response and made corrections to original audit once final, rebuttals were considered part of normal activities and daily production.

Performed Post Fund audit reviews as needed

Assisted in designing, developing, and testing new procedures

Conducted research on potential selling guide and investor’s underwriting policy changes

Delivered findings and recommendations to senior management

Stayed current on all agency, state, and federal guidelines

Met all deadlines as required

Union Bank MUFG, Woodland Hills, CA Oct 2014 – Mar 2016

Senior Closing Analyst / Processor III

Reviewed all final Settlement Statements from the closing agents and timely reconciled the (CD) closing disclosure to insure accuracy. Revised and updated the CD as appropriately within requirements with date properly recorded systematically within a paperless environment. Manage assigned pipeline effectively. Very familiar with TRID, TILA-RESPA integrated Disclosure forms and requirements. Accurately reconciled all fees and figures on each loan. Ensured all data and codes were entered into systems and were completed timely and accurately while maintaining optimum data integrity. Reconciled corrections to ensure all updates were completed. Performed other related duties as well.

Auditing and Analyzing all disclosures, credit documents, including, credit history and income documents, title documents, appraisals and all applicable compliance documents, Underwrote mortgage loans for Fannie,Freddie Mac, FHA, and VA, Ensure loan files meet investor, regulatory and company guidelines

Accurately calculated income for all types of borrowers.

Demonstrated working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, TRID, also analyzed complex tax returns accurately calculated income for all types of borrowers.

Identifies portfolio risks resulting from the client's underlying business practices, and/or fraud exposure.

Obtained verification of deposits, Reviewed complete Collateral packages, verification of employment, credit reports. Prioritized and monitored daily workflow in order to ensure all loans are being worked on in accordance with company’s timeline expectations

Urban Lending Solutions, Westlake Village, CA Nov 2013 – Sep 2014

Loan Processor III/Jr. Underwriter

Processed FHA, VA, Conventional Non-Agency and other loan programs such as USDA, Home Equity Lines of Credit, 2nd Mortgages, Improvement loans, Down Payment Assistance etc.

Managed all administrative service delivery functions including bond issuance, modifications, renewals

cancellations, invoicing, collections and file data management.

Demonstrated working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, TRID training also analyzed complex tax returns accurately calculated income for all types of borrowers.

Requested, reviewed and verified all loan documents such as income, credit, appraisal and title insurance, to ensure complete and accurate information is in the file before it is sent to underwriting.

Obtained verification of deposits, verification of employment, credit reports

Prioritized and monitored daily workflow in order to ensure all loans are being worked on in accordance with company’s timeline expectations., Ensured any necessary and critical changes which required re-disclosure have been accurately notated and checked in the loan origination system for compliance purposes.

Intuit Solutions, Woodland Hills, CA Oct 2012 – Oct 2013

SBA Merchant Underwriter

Responsible for underwriting review of high volume high risk merchant accounts.

Verified data and performed clerical tasks in the data processing function.

Examined, revised, approved and dispatched input and output materials according to established specifications.

Identified trends in processing and read consumer credit reports as well as credit reports on businesses.

Assisted with creating knowledge content (articles) to document previously unknown solutions.

Analyzed client specific know your customer policies (KYC) and procedures as well as analyzed and reported on anti-money laundering (AML) due diligence.

Communicated (verbal and written) complex issues in ways that the customer easily understood and was able to successfully apply the solution.

Bank of America, Westlake Village, CA Oct 2006 – Aug 2012

Loan Processor III / Underwriter

Conducted complete reviews of various file types to ensure all default timeframes were processed accurately and to verify loan info was properly documented at time or foreclosure proceedings.

Validated fees and penalties charged to the borrower to determine if they were reasonable and customary within the applicable state and federal laws.

Determined whether or not loss mitigation procedures were executed correctly within applicable state and federal laws and guidelines.

Determined if the foreclosure proceedings were processed in accordance with Policy Guidelines as well as state and federal laws to include SCRA and US Bankruptcy Codes.

Worked with all types of private investor and government loans, various other duties.

Underwrote residential loans ensuring compliance with appropriate companies and secondary market investor standards. Sing off conditions authority up to $500,000

Examined loan documentation for accuracy and completeness.

Worked with loan originator or production staff to secure all required documents.

Worked with more senior underwriters on loan exceptions.

Exercised authority to withdraw and decline loans.

Worked with FHA, VA, HUD, FHLMC and FNMA loans

Education:

Business Administration and Computer Science classes, Los Angeles Valley College, North Hollywood, CA



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