Customer Service Data Entry
Resume:
Rosemary Pedro
Address: **** ******** **, ****,********
Email: ******@*****.**.** or **********@*****.***
Telephone: 077*-******
Marital Status Married
Nationality Zimbabwean
Date of Birth 05 April 1976
National Id No 63-986924-D-26
Languages Shona and English
PERSONAL STATEMENT
An organized, results-oriented Customer Care Professional with an excellent track record of significantly increasing service quality and customer base in the commercial department. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team work experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, seeking a new, challenging role in the authority which will utilize existing skills.
KEY ACHIEVEMENTS
ZETDC Harare region: A proven record of accomplishment in resolving complex customer issues.EMPLOYMENT HISTORY
August 2009 To Present
ZETDC Harare Region
Customer Liaison Attendant
Attending to all customer queries.
Processing quotations for new connections
Meter registrations for both new customers and fault meter change
October 2006 To August 2009
ZETDC Harare Region
Cashier
Receipting payments from customers
Carrying out daily reconciliation of revenue receipted
Issuing receipts for cash/cheque payments
Updating the cashbook and submitting receipts for processing
Preparing banking documentation daily.
June 2002- January 2004
Depot Controller
Delta Beverages (Victoria Falls)
Stock controls
Maintain 100% stock availability
Controlling stock discrepancies by ensuring stock reconciliation procedure are in place.
Monitoring stock age and stock rotation
Cost controls
Managed to operate below set profit and loss limits by making use of monthly performance and trend analysis of fixed variables, uncontrollable and total costs
Minimized vehicle abuse and abuse –implemented the use of vehicle route and trip reports
Managed to operate with budgeted staff compliment
Sales volume
Managed to achieve set sales volumes on month to month basis by conducting weekly sales forecast
Customer service
Ensuring 100% customer satisfaction thus meeting their needs
Responding to customer complaints on time
Improved trade relations by introducing the use of a suggestion box.
Customer appraisals through route rides
Asset and site management
Managing security company assets
Maintaining a clean site all the time
Fleet management
Managing fleet utilization through fleet management system AUTO DATA and performance indicators
Monitoring clean trip report from delivery reports from delivery vehicles
Compiling trip reports for transport services department
Performance management
Holding weekly and monthly operational meeting with staff.
Compiling operations reports for various departments
Attending weekly and regional operational meetings
Ensuring set key result areas are addressed and agreed for each employee.
December 2001 to May 2002
Route Settlement Clerk (Depot Clerk)
Delta Beverages (Victoria Falls Depot)
Receiving orders from customers and scheduling orders for deliveries
Processing loads out and loads in for driver salesmen using BfPCs and Basis II
Processing customer invoices using BfPCs and Basis II
Order and receive stocks from suppliers
Inventory management- daily and monthly stock reconciliation
Monitoring stocks as per stocking policy
Debtors and creditors controlling
Invoicing debtors and chasing up aged debtors
Monitoring a clean age analysis report
Generating weekly and monthly reports for relevant departments
Attending to customer queries and complaints
August 1999-DECEMBER 2001
Cashier/Sales Clerk
Delta Distribution (CDC Victoria Falls Depot)
Invoicing customers using immediate invoicing Basis for pcs)
Petty cash reconciliation
Stores controlling- ordering and issuing of stationary and protective clothing.
Receiving of cash and cheques from sales men
Daily banking and reconciliation of daily revenue
Performing backups for local area network system
EDUCATION AND QUALIFICATIONS
Diploma in Information Processing
CCOSA College (1999)
Diploma in Systems Analysis and Design
ACP UK (1998)
Certificate in Computer Programming
ACP UK (1997)
Key Modules:
Computer fundamentals, Computer programming and operating, Programming project (Cobol), Business ethics, Business accounting (1), Business communication, Systems analysis and designing, Software methodology, Computer systems for small business,
GEC Ordinary Level 6 passes - including English language, Mathematics and Science
Lydia Chimonyo (Sunnyside) Girls High (1993)
ADDITIONAL SKILLS
Software: Microsoft Office (PowerPoint, Word, Excel) and Operating System (ICS, NDM, SAP and ITRON 3E). Ability to learn new software quickly.
INTERESTS
Sports including darts and netball; on ZETDC netball team (Harare Region)
REFERENCES
MR K Hwami MR K Manyandu
SCSO Kuwadzana Depot Scotish signs
P.O Box 73 Harare
Harare 077*-***-***
MS J Rinomhota
Delta Beverages IT Infrastructure
P.O Box 2587
Harare
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