Rosemary Pedro

Address: **** ******** **, ****,********

Email: adzhi8@r.postjobfree.com or adzhi8@r.postjobfree.com

Telephone: 077*-******

Marital Status Married

Nationality Zimbabwean

Date of Birth 05 April 1976

National Id No 63-986924-D-26

Languages Shona and English

PERSONAL STATEMENT

An organized, results-oriented Customer Care Professional with an excellent track record of significantly increasing service quality and customer base in the commercial department. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team work experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritize, seeking a new, challenging role in the authority which will utilize existing skills.

KEY ACHIEVEMENTS

ZETDC Harare region: A proven record of accomplishment in resolving complex customer issues.EMPLOYMENT HISTORY

August 2009 To Present

ZETDC Harare Region

Customer Liaison Attendant

Attending to all customer queries.

Processing quotations for new connections

Meter registrations for both new customers and fault meter change

October 2006 To August 2009

ZETDC Harare Region

Cashier

Receipting payments from customers

Carrying out daily reconciliation of revenue receipted

Issuing receipts for cash/cheque payments

Updating the cashbook and submitting receipts for processing

Preparing banking documentation daily.

June 2002- January 2004

Depot Controller

Delta Beverages (Victoria Falls)

Stock controls

Maintain 100% stock availability

Controlling stock discrepancies by ensuring stock reconciliation procedure are in place.

Monitoring stock age and stock rotation

Cost controls

Managed to operate below set profit and loss limits by making use of monthly performance and trend analysis of fixed variables, uncontrollable and total costs

Minimized vehicle abuse and abuse –implemented the use of vehicle route and trip reports

Managed to operate with budgeted staff compliment

Sales volume

Managed to achieve set sales volumes on month to month basis by conducting weekly sales forecast

Customer service

Ensuring 100% customer satisfaction thus meeting their needs

Responding to customer complaints on time

Improved trade relations by introducing the use of a suggestion box.

Customer appraisals through route rides

Asset and site management

Managing security company assets

Maintaining a clean site all the time

Fleet management

Managing fleet utilization through fleet management system AUTO DATA and performance indicators

Monitoring clean trip report from delivery reports from delivery vehicles

Compiling trip reports for transport services department

Performance management

Holding weekly and monthly operational meeting with staff.

Compiling operations reports for various departments

Attending weekly and regional operational meetings

Ensuring set key result areas are addressed and agreed for each employee.

December 2001 to May 2002

Route Settlement Clerk (Depot Clerk)

Delta Beverages (Victoria Falls Depot)

Receiving orders from customers and scheduling orders for deliveries

Processing loads out and loads in for driver salesmen using BfPCs and Basis II

Processing customer invoices using BfPCs and Basis II

Order and receive stocks from suppliers

Inventory management- daily and monthly stock reconciliation

Monitoring stocks as per stocking policy

Debtors and creditors controlling

Invoicing debtors and chasing up aged debtors

Monitoring a clean age analysis report

Generating weekly and monthly reports for relevant departments

Attending to customer queries and complaints

August 1999-DECEMBER 2001

Cashier/Sales Clerk

Delta Distribution (CDC Victoria Falls Depot)

Invoicing customers using immediate invoicing Basis for pcs)

Petty cash reconciliation

Stores controlling- ordering and issuing of stationary and protective clothing.

Receiving of cash and cheques from sales men

Daily banking and reconciliation of daily revenue

Performing backups for local area network system

EDUCATION AND QUALIFICATIONS

Diploma in Information Processing

CCOSA College (1999)

Diploma in Systems Analysis and Design

ACP UK (1998)

Certificate in Computer Programming

ACP UK (1997)

Key Modules:

Computer fundamentals, Computer programming and operating, Programming project (Cobol), Business ethics, Business accounting (1), Business communication, Systems analysis and designing, Software methodology, Computer systems for small business,

GEC Ordinary Level 6 passes - including English language, Mathematics and Science

Lydia Chimonyo (Sunnyside) Girls High (1993)

ADDITIONAL SKILLS

Software: Microsoft Office (PowerPoint, Word, Excel) and Operating System (ICS, NDM, SAP and ITRON 3E). Ability to learn new software quickly.

INTERESTS

Sports including darts and netball; on ZETDC netball team (Harare Region)

REFERENCES

MR K Hwami MR K Manyandu

SCSO Kuwadzana Depot Scotish signs

P.O Box 73 Harare

Harare 077*-***-***

077*-***-***

MS J Rinomhota

Delta Beverages IT Infrastructure

P.O Box 2587

Harare

073*-***-***

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