Raghu Dulam

adzhi1@r.postjobfree.com

Mobile: +1-317-***-****

Experience Summary:

IT professional with more than 14+ years of diverse experience in various monitoring and Event management tools with expertise in Infrastructure and Application Monitoring including Design, Implementation, Administration, Migration, Integration and Support. Experience in working on various Domains like Banking, Finance, Manufacturing, Telecom, Retail and HealthCare.

Experience in solution designing, consulting, implementation and administration of Infrastructure, Application and Cloud Monitoring Solutions.

Working as Senior APM Consultant in Infosys Limited from Oct 2018 to till date.

Worked as SME for Enterprise Monitoring tools and APM consultant in DXC Technologies, Hyderabad from Oct 2011 to Aug 2018.

Worked as Tivoli System Administrator in Artech Info Systems Pvt Ltd, Chennai from Feb 2011 to Sep 2011.

Worked as a Tivoli System Administrator in IBM India Pvt Ltd, Bangalore from Feb 2010 to Dec 2010.

Worked as a Tivoli System Administrator in TATA Consultancy Services Ltd, Mumbai from Aug 2007 to Feb 2010

Technical Skills:

Skills

Tools

Monitoring Tools

IBM Tivoli Monitoring, NetCool Omnibus, IBM Tivoli CAM, Nagios for Network Monitoring, VitalNet Suite (NPM), SolarWinds (NCM)

Performance monitoring tools

AppDynamics, Dynatrace, Datadog, Splunk, AWS Cloud watch

Scripting

Shell/Perl and Python

Operating systems

All variant of Windows and Unix

Frameworks

React, AngularJs, JQuery

Databases

SQl, DB2, Oracle

Infra (Cloud)

Pivotal (PCF), AWS, Azure

Platform

SaaS, On-Premises

Application/Web servers

Web logic, Apache web server.

Certifications:

AppDynamics Associate Performance Analytics

AppDynamics Associate Administrator

AppDynamics Implementation Professional

Logic Monitor Certified Associate

Logic Monitor Certified Professional

Site Reliability Engineering on AWS

BMC Accredited Administrator – BMC True Sight

IBM Certified Advanced Deployment Professional

Learning Python (LinkedIn)

DevOps Foundations (LinkedIn)

Professional Experience:

Infosys Limited Oct 2018 to till date.

Responsibility : APM Senior Consultant/Architect

Details

Working as APM senior consultant/SRE

Roles

Expertise in Dynatrace & AppDynamics tools.

Designing, configuring, and implementing APM Solutions like AppDynamics/ Dynatrace.

AppDynamics Deployment for Large Manufacturing & Banking Company for USA

Working as APM SME/Architect, gathering requirement from the application owners, and analyzing the requirement and prepare the implementation plan for Onboarding Applications.

Instrument monitoring on Apps & Infra and provide technical assistance to AppDynamics users. Summarize and review performance trends.

Dynatrace validation for applications and creating frontend,Management Zones,tags..etc

Assist Application teams in the troubleshooting and root-cause diagnosis of issues.

Maintain and enhance dashboards and reports to meet requirements of IT & business users.

Service Now integration with APM Tools AppDynamics & Dynatrace SaaS

Worked on APIs to get & Post data between tools.

Having knowledge on SRE methodology.

Provide Dynatrace Product trainings to app owners to leverage the tool.

Create rules/Management Zone & mapping Application related info

Monitoring PCF(Pivotal Cloud Foundry) & Non-PCF Applications

Conduct Dynatrace validation calls with Application team including support and Dev team to make sure their application being monitored by Dynatrace. Like Frontends/DB/kafka/Solace.

AppDynamics Agent installation & Configuration of .NET and JAVA Applications - Automatic discovery of Business Transactions & Availability Monitoring.

Drilldown to individual accounts to monitor performance calls made to various services.

Setting up health policies / slow transaction threshold, alerts, and notifications.

Building Custom dashboards for various functionalities with different data charts/parameters.

Continuously evaluate industry standards, AppDynamics best practices, and latest product versions to support, enhance and Upgrade to latest AppDynamics solutions.

Assisting application teams to triage production issues using AppDynamics monitoring.

Generate on-demand performance reports for the app teams.

Support, maintenance, and administration of AppDynamics environment.

Create synthetic scripts and use case documents.

Ensuring 24*7 availability of AppDynamics monitoring infrastructure

Dynatrace Deployment for Large Manufacturing Company in USA

Collect and Collate Monitoring requirements from application owners, understand application architecture/flow map and on boarding Applications.

Install and configure Dynatrace One Agent.

Dynatrace SaaS Integration with ServiceNow.

Migration of Dynatrace Classic Synthetic monitoring to Dynatrace Synthetic monitoring

DXC Technology Oct 2011- Oct 2018

Responsibility : SME for ESM tools

Details

Worked as SME for Enterprise Monitoring tools and APM consultant.

Roles

Nagios:

Implemented Network Availability Monitoring for entire network devices including LAN/Wan and firewall devices.

Enable network monitoring and configure auto notifications.

Creating Host groups/templates/contact as per the location/region of the devices

Set Custom network threshold values for Ping and services.

Prepare & providing capacity planning reports.

Scheduling downtime during Change window and make sure no floods being generated.

Commission & decommission network device monitoring.

VitalNet:

Network performance monitoring

Commission/decommission network performance monitoring.

Creating reporting groups and add inclusion/Exclusion rules of resource types.

Enable network Alarms as per the client request.

Creating users and provide access on VitalNet Consoles

Creating capacity reports and scheduling weekly/ monthly

Coordinate with Vendor for product and windows patch installations

Cleanup activity - removing not collecting devices and resources with no data.

SolarWinds:

Network management and monitoring tool

Administrating SolarWinds ORION Admin Console features & functions.

Commission & decommission Network devices in SolarWinds.

Creating groups and views on Console and make sure config backups are happening.

Netcool/Omnibus:

Strong knowledge in Netcool Omnibus, Impact, ITNM, ITM and DASH

Health check of Netcool suite (Omnibus/Impact/ITNM and WEbGui )

Manage/Unmanage devices in ITNM

Managing Tool configuration and restrict access to ops users on WebGUi Event console

creating views and filters

configuring network devices on WebGui Console

AppDynamics:

Application Performance Monitoring & Management

Undergone classroom AppDynamics training.

Build/maintain Dashboards.

Coordinate with business team’s setup policies, alerts, dashboards, and custom configurations

Train users on best practices and AppDynamics features to proactively monitor performance in their applications as well as use the product to identify bottlenecks of the applications

Modifying the business transaction detection configuration to best suit for requirements and application environment.

Follow process and maintain standards questionaries for application team to providing Application details to enable AppDynamics monitoring.

Project #2

Responsibility : E2E Monitoring and Tivoli Administrator

Details

Worked for System Management and Application Monitoring

Roles

Administration of Tivoli Infrastructure (Includes HTEMS, RTEMS, TEP, TDW, OMNIBUS,

Install, Configure and Implementation of Universal Agents and other TEMA.

Install Configure and Implementation of New/Modify Situation for the given Requirements.

Historical Data Collections Configuration based on the Customer Requirements using TEP

Planning, Install, Configure and Implementation, Testing and Administration of End-to-End Application Monitoring using ITCAMfRTT7.x and now in ITCAMfT7.x

Planning, Install, Configure and Implementation Testing and Administration of End-to-End Application Monitoring using ITCAM products such as ITCAM for Transactions and Applications

Planning, Install, Configure and Creating Automation scripts for Robotic Playbacks using Rational Robot-7 and Rational Performance Tester-8

Planning, Install, Configure and Planning, Implementation Testing and Administration Internet Service Monitoring using ITCAM for ISM for http, https, tcp, dns, and dhcp server profiles etc.

Design Discussion, Co-ordination with Customer.

Giving product knowledge and Demo’s to client

Went ONSITE for month and trained Onsite team on ITCAM

Artech Info Systems Pvt Ltd Feb 2011-Sep 2011

Work location: Wipro Technologies

Job Title: Tivoli System Administrator

Job Description: Team member and working with multiple modules.

(ITM, TWS, Netcool/Omnibus, telalert and GSM)

Roles & Responsibilities

Installed & Configured Omnibus Server on AIX machine

Creating Users and groups

Perform Backup & Recovery for Tivoli Servers – both application and OS level.

Configuring Mail and paging alerts.

Deploying Fix pack and Interim fixes for all components

Installation & Configuration of ITM Agents (Infra & Application)

Installation & Configuration of FTA’s

Decommissioning Agents (FTA and All various ITM agent)

Creating Profile Managers and Subscribing & distributing Tivoli products (agents)

Creating Customized Situations as per the customer request

Deploying and Troubleshooting of all ITM Agents

Monitoring Server availability and SNMP devices Using Universal Agent.

Work with GSM MAXIMO

Creating and Implementing Changes, Incidents

Adding FTA into JSC Console

Trouble shooting FTA, ITM, Endpoints.

IBM India Pvt Ltd Feb 2010 –Dec 2010

Job Title: Tivoli System Administrator

Clients: O2, CPW, BHP Billiton,

Job Description:

Member of United Kingdom Global Resource Team and supporting various EMEA Tivoli clients in the Shared Networking Infrastructure (SNI), which has multiple accounts and supporting as L2 resource for multiple accounts.

Implemented ITM6.2.1 and integration Netcool/Omnibus on Aix machines.

Probe Configuration and Management.

Password change activity for all the component

Installation & Configuration of Agents & Infra servers (NT, UNIX, Linux, IIS, MS Exchange, DB2, Universal Agents, WAS, Oracle).

Network Availability, Router and Firewall monitoring using Universal Agent-SNMP DP

Creating MDL files and monitoring Files, Scripts and SNMP devices using UA

Conducted IBM Tivoli MonitoringV6.1 / ITM 6.2 awareness sessions to server teams.

Review IT requests statistics on a daily, weekly, and monthly basis and provide constructive feedback.

Applied fix patches and Interim Fix to ITM621 environment.

TATA Consultancy Services Ltd Aug 2007-Feb 2010

Project: Tivoli Monitoring

Clients: Command Centre –TCS Internal

Job Description: It mainly involves monitoring and managing servers and network on a variety of platforms and keeps track of the availability and performance of all parts of enterprise and Implementing ITM solutions for internal customers with customization.

Role: Module Technical Lead

Responsibilities

Install Build and Upgrade of ITM6.1&6.2 Environment globally.

Performing day-to-day maintenance of ITM6.1 &6.2 Environments.

Implementing ITM Servers/Agents across firewall and NATed environments.

Event Management using co-relating situation events.

Configuring Mail Alerts using TEC & Shell scripting.

Understanding of Monitoring and Management requirements in a heterogeneous environment of UNIX and NT

Attend to user problems related and Fix them.

Creating Enhanced Customized Situation and configured auto mail alerts.

Configuring Data collections and providing historical enterprise trend reports

Visualize enterprise monitoring data and personalize workspaces.

Manage ITM portal users and control access to features and workspaces.

Network Availability, Router& Firewall monitoring using Universal Agent-SNMP DP.

Creating mdl files for monitoring Critical Application Logs.

Conducting technical Workshops to Clients.

Providing reports using TCR.

Automating regular maintenance activities using Shell, Vbscripts in UNIX and NT environment and integrating that into ITM6.1.

Done Escalation Matrix as per customer requests.

Maintain current customized scripts and be able to create new scripts for automation in NT and UNIX environment.

Backup & Restoration of TEPS, WAREHOUS Databases.

Date :

Place :

(Raghu Dulam)

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