General Manager Customer Service
Resume:
Jamila Jones
Spartanburg, SC *****
adzhgq@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
District Manager
Burger King - Orangeburg, SC
January 2022 to Present
• Meets with managers regularly to coach and provide feedback on performance, and to assist in managers' professional development
• Establish realistic operation improvement strategies and develop action plans to guide the performance improvement process
• Establish high standards for management performance and set clear expectations for store manager function
• Develop Store Managers to drive the performance of store teams to maximize productivity and minimize performance issues
Certified Training General Manager
Bojangles - Orangeburg, SC
June 2019 to January 2022
• Monitored employees, providing feedback, which improved job efficiency.
• Recommend offerings that would meet of exceed customer requirements.
• Directed field training to enhance participants skills and company culture
• Planned corporate annual summer and holiday events and team-based training activities. General Manager
Bojangles' - Orangeburg, SC
May 2016 to June 2019
• Tracked sales performance
• Assisted with payroll
• Developed strong relations with customers and vendors
• Determined staffing and scheduling requirements
• Trained and mentored all staff
Shift Manager
Bojangles' - Roebuck, SC
May 2014 to May 2016
• Managed shifts with 7-10 employees
• Controlled labor on an hourly basis
• Conducted inventory counts 2 per shift to control waste.
• Resolved customer concerns
Crew Member
Bojangles' - Roebuck, SC
April 2012 to May 2014
• Gave great customer service
• Provided superb speed of service
• Cross-trained to work FOH and BOH
• Team trainer
Education
Bachelor of Business Administration in Management in Management Information Systems
South Carolina State University - Orangeburg, SC
May 2019
Skills
• Employee Relation
• Human Resource
• Microsoft Office (6 years)
• Management Experience (5 years)
• Insurance Sales
• Business Management
• Labor Cost Analysis
• Sales Management
• Web Design
• Employee Evaluation
• Payroll
• Interviewing
• Recruiting
• Profit & Loss
• Restaurant experience
• District manager experience
Additional Information
SKILLS AND INTERESTS
• Excellent ability in Microsoft Word, Excel, and PowerPoint
• Great communication skills
• Superior at resolving conflict
• Outstanding ability to positively lead and manage
• AFCPE Certified Financial Counselors
• Servsafe Certified
• Licensed to sell Life Insurance
• Beginner Web designer
Contact this candidate