Andrei Krotov

System Administrator

Full time, remote work.

Age: 34

City: Philadelphia

State: Pennsylvania

Contact Information

Phone: (215-***-**-**

E-mail: adzhgj@r.postjobfree.com

Experience:

System administrator, support and VOIP telephony specialist from 08.2019 to present time (4 years)

Call-center "Prime" (Call Center Outsourcing)

Kharkiv, Ukraine

User support (remote and on site).

Installation and configuration of operating systems of the Windows family and applications, installation and configuration of operating systems of the Linux family and applications. installation and configuration of operating systems of the iOS (Apple) family and applications. Diagnosing problems with hardware and software.

Installation and configuration of network devices (switches, routers). Support and configuration of peripheral equipment (printers, MFPs, TSD). Keeping records of the movement of equipment by departments and locations. Records management.

Laying / installation of the network.

Installation of video surveillance systems and access control systems. Setting up VOIP telephony (Asterisk, FreePBX,Elasix). Interaction with providers and providers of Internet and telephony services. Technical support (support) 1 and 2 lines.

Telephone Systems Engineer (VOIP ASTERISK)

from 08.2018 to 08.2019 (1 year)

Company "Uvita" (telecommunications)

Kharkiv, Ukraine

Installing new telephony servers, servicing existing clients on telephony issues, solving technical problems related to IP telephony.

System Administrator

from 11.2017 to 04.2019 (1 year 5 months)

call center "Сall-for-you" (call center)

Kharkiv, Ukraine

Maintenance of user workplaces - 50 places, network laying, installation of a video surveillance system, telephony setup, interaction with providers and providers of Internet and telephony services.

System Administrator

from 05.2017 to 11.2017 (6 months)

"Eco taxi" (taxi)

Kharkiv, Ukraine

Work with users, PC repair, replacement of components, purchase of components. Installation of networks, maintenance of the physical part of the network in working order. Maintenance of the fleet of vehicles (about 100). Administration of automatic telephone exchanges, GSM gateways, telephony providers. Implementation and development of the CRM system. Head of technical support department

from 11.2013 to 03.2016 (2 years 4 months)

LLC "Kronos" (Internet provider)

Kharkiv, Ukraine

Administration of the technical support telephony server (installed the call center system), training of operators, monitoring the activities of operators, monitoring the activities of network installers, solving non-standard situations.

Technical support operator

from 02.2012 to 11.2013 (1 year 9 months)

LLC "INFO", Kharkiv (outsourcing call center)

Kharkiv, Ukraine

Incoming and outgoing calls, consulting users by phone, registration of applications. Technical Support Specialist

from 10.2011 to 04.2012 (6 months)

"Er-telecom Holding", (Internet provider)

Perm, Russia

Processing calls from 42 cities, obligatory resolution of the subscriber's issue with 1 call. Technical issues of the PC and the Internet.

Armed guard

from 06.2011 to 09.2011 (3 months)

FGUM "Protection" under the Ministry of Internal Affairs of the Perm Territory, Chernushka

(protection of dangerous objects and special cargoes) Chernushka, Russia

Protection of dangerous objects and special cargoes (permit for firearms). System Administrator

from 12.2010 to 04.2011 (4 months)

LLC "MaSKo", (food industry (cheese factory))

Chernushka, Russia

Administration of 2 servers, a fleet of about 50 machines, maintenance of office equipment, networks and Internet access control.

Computer engineer (system administrator)

from 08.2009 to 11.2010 (1 year 3 months)

MOU high school 2, (education)

Chernushka, Russia

Maintenance of printers, computers (about 100 machines), networks, Internet access control, sound equipment (sound engineer) providing events. Computer science laboratory assistant

from 04.2006 to 11.2006 (7 months)

MOU high school 2, (education)

Chernushka, Russia

Sound accompaniment of events (sound engineer), maintaining computers in working order, maintaining the network.

Dismissed due to conscription.

plumber

from 08.2005 to 04.2006 (8 months)

OOO "Grace", Chernushka (city bath)

Chernushka, Russia

Repair of plumbing units, repair of low-voltage systems (radio), repair of electrical units and assemblies (sockets, bulbs), installation of a video surveillance system.

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