Emmanuel Dannyansah

Atebubu College of Education, P.O. Box 29,

Atebubu, Bono East Region, Ghana-West Africa.

Bono East Region

adzhgc@r.postjobfree.com

+233-*********

Objective:

Dedicated and customer-oriented Hotel Associate with 3 years of experience in the hospitality industry. Seeking to contribute my skills and passion for providing exceptional guest service to Sizzling Wok Hotel in Canada. Summary of Qualifications:

Extensive knowledge of hotel operations, including check-in/check-out procedures, reservations, and guest services.

Strong interpersonal and communication skills to ensure a positive guest experience.

Proficient in using hotel management software and reservation systems.

Ability to handle guest inquiries, complaints, and requests with professionalism and tact.

Exceptional problem-solving skills and attention to detail.

Multilingual: Fluent in English, French, and Spanish.

Food Safety and First Aid certifications.

Professional Experience:

Hotel Associate [Kwapong Hotel] [Bono East] [August, 2013 – September, 2014]

Greeted and assisted guests upon arrival, providing information about hotel facilities and services.

Processed check-ins and check-outs efficiently, ensuring accuracy in billing and room assignments.

Managed reservations, including room bookings, cancellations, and modifications.

Addressed guest inquiries and requests promptly, ensuring their satisfaction.

Resolved guest complaints and issues to their satisfaction, maintaining a high level of professionalism.

Collaborated with housekeeping and maintenance teams to ensure rooms were prepared and well- maintained.

Conducted safety and security procedures, including verifying guest identification and monitoring hotel premises.

Assisted in coordinating events and conferences held at the hotel. Front Desk Receptionist [Eusbet Hotel] [Brong Ahafo] [April, 2017 – June, 2019]

Provided exceptional front desk services, including answering phones, handling guest inquiries, and assisting with reservations.

Maintained accurate records of guest information and room availability.

Managed guest accounts, billing, and payments.

Worked closely with the concierge to arrange transportation, tours, and restaurant reservations for guests.

Assisted in training new staff members on front desk procedures and customer service standards. Education:

Senior High School

Home Economics (Foods and Nutrition)

Agona Senior High School

Agona Asanti Region

Year of Graduation: June, 2013

Diploma in Basic Education

Atebubu College of Education

Bono East Region

Year of Graduation: October, 2017

Certifications:

Food Safety Certification (Year)

First Aid and CPR Certification (Year)

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