ROSEMARY WENDY ONINGO

Mombasa, Kenya · +*** 079*******

Email · adzhg8@r.postjobfree.com ·

Seeking a position to utilize my innovative and performance-driven abilities as an entrepreneur, with a passion for excellent customer care services. Possessing experience managing a startup business and work alongside multitude vendors to ensure timely deliveries to customers. Motivated, detail orientated, highly organized individual with experience responding to supplier inquiries, preparing price lists, scheduling, and communicating efficiently.

EXPERIENCE

2014 – PRESENT

FOUNDER & CEO, ONINGO ENTERPRISE

Founded Oningo Enterprise which specializes in unique quality clothing items for various clients. Successful collaboration with clients, suppliers, and stakeholders to deliver seasonal lines and specialized projects. Excellent ability to identify target markets and deliver emerging trends.

Working to continually bring focus and energy to help drive new business.

Established a business performance evaluation system and regularly followed up on sales.

Identified and solved key cross-functional business challenges.

Effectively handle internal and external company communications related to business objectives by providing elite customer service to clients, vendors, and stakeholders.

Aimed to establish and foster a culture of safety and productivity throughout the business

Strategically developed the business plans and implemented sales strategies accordingly.

Successfully allocated and managed budget.

Ability to shift focus to effectively resolve issues prior to escalation.

Collaborate with clients and employees on managing contractual requirements.

Manage team performance metrics while encouraging open communication and brainstorming of new ideas.

Manage day to day operations by allocating resources, scheduling deliverables, delegating daily responsibilities, evaluating challenges, and designing processes and procedures that advance continuous operating logistics and workflows.

2012 – 2014

STORE SUPERVISOR, PANDYA MEMORIAL HOSPITAL

Overseeing and directing all business management processes, maintained a positive attitude, and directed customers to products based on their needs while exceeding sale targets. Performed gap analysis to ensure business costs were on target for projected goal while eliminating any unnecessary items to prevent going over department budget.

Managed check out process for customers and ensured quick payment processes.

Obtained knowledge of different products within the department to increase sales revenue.

Ensured delayed orders were expedited.

Worked collaboratively with other teammates to focus on customer satisfaction as revenue grew.

Implemented training procedures and designed training manuals for new associates.

Coached new associates on departmental processes.

Effective communication with customers and teammates.

Price dispute resolution for unsatisfied customers.

Stocking facility with various clothing items upon request.

Vendor relationship management.

Provide excellent customer service.

SKILLS

1.Ability to process and understand data quickly.

2.Strong researching and sourcing skills.

3.Comfortable working with clients from diverse backgrounds.

4.Excellent written and oral communication skills.

5.Ability to use computer databases to keep and organize records.

6.Experienced collaborator who enjoys the team environment.

7.Knowledge of bid process management.

8.Ability to assist others in developing purchasing strategies.

9.Excellent at developing vendor relations and client loyalty.

REFERENCES

AVAILABLE UPON REQUEST

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