Onuogu Amina Ego

Plot * Richard Egbule Close, Karu, Abuja 080******** adzhg0@r.postjobfree.com

Career Objectives:

Poised to utilizing my interpersonal skills, education, and managerial experience in adding value to the growth of an organization. Seeking a long-lasting career in an ever evolving and challenging business environment that fosters personal growth & development.

Work Experience:

Cash Officer, Central Business District Branch (Jun 2017– Jul 2020)

Skye Bank Plc/Polaris Bank Ltd. Central Business Area Abuja

Key responsibility: Manage and maintain cash limit in the branch, ensure ATM is functional (i.e. clear cash jam, attend to offline mode and load cash), Vault out cash to tellers daily and vault in at close of business, Ensure accurate and timely reconciliation of both cash and vault movement registers, Hold in joint custody keys to vault and ATM, Render monthly ATM proof of GL and daily load to load reconciliation of cash loaded and evacuated.

Key Accomplishment:

1.Proper vault planning & administration to ensure availability of cash as at when needed by customers. Ensured vault limit was maintained and evacuated excess cash to avoid exceeding limits.

2.ATM monitoring, ensuring maximum ATM uptime of 90% and increased profit margin by 40% during my tenure.

3.Received a letter of commendation by the CEO, for ensuring the ATMs were always available to service customers’ financial needs.

4.Fostered a dynamic environment for high performance and good conduct among my team members, ensured strict compliance to bank policy as regarding cash unit activities.

5.Liaised with ATM vendors for regular ATM maintenance & ensured daily reconciliation of ATM tills.

Transaction Officer, Hilton Branch (May 2015- May 2017)

Skye Bank Plc. Transcorp Hilton Branch Abuja

Key responsibility: Processed both local and foreign transfers, term deposits, customer salary payments, outward clearing cheques within stipulated turnaround time (TAT). Also processed dividend warrants, cheques deposits by customers, process funds transfer request to other banks and within, raise draft, book term deposit, treasury bills, PTA for customers, weekly rendition of GL proof, ensuring charges for services rendered are taken (ATM debit card request, cheque request, counter cheques).

Key Accomplishment:

1.Processed local & international financial transactions, international trade payments for over 200 retail and commercial customers daily.

2.Provided advisory roles to customer and customer relationship officers, regarding operational policies & procedures in relation to the available investment products and opportunities offered by the bank.

3.Produced biweekly & monthly reports of transaction volumes (over 10 peculiar payments & transfers services) offered to the bank customers.

4.Effective and prompt delivery of services (funds transfer & raising of draft) translating into reduced crowd in the banking hall.

5.Investigated, reconciled & tendered reports on Account receivable & payable GLs

6.Actively managed a portfolio of over 3 trillion naira corporate and individual investments (term deposits) for the bank.

7.Provided ancillary services to operations staff such as assisting with customer deposits & withdrawals.

Customer Service officer – Area III, Abuja Main Branch (Dec 2014 - Apr 2015)

Mainstreet Bank Plc. Abuja Main Branch Abuja

Key responsibility: Account Opening, documentation & maintenance, respond to customers enquiries/complaints, promote the banks products and services i.e. cross selling, provide effective and efficient service to customers, Process debit, credit card & cheque book request, shop floor management.

Key Accomplishment:

1.Commended by the head of operations of my branch, for being the best Frontline Desk Officer, in reducing error rate thereby increasing branch service rating.

2.Offered personal banking and relationship management services to over 30 high net worth customers of the bank

3.Effective shop floor management.

4.Delivered quality services to customers thereby leading to customer retention and repeat business

5.Ensured strict compliance to customer due diligence procedures in carrying out operational processes

Customer Service Representative (Mar 2007 – Apr 2012)

Celtel International/Airtel Lagos

Key responsibility: attended to inbound and outbound calls, provided relevant information required to resolve their queries, provided the required education and awareness of company’s new products and services, their use and benefits, cross selling. Prepared issues log and attendance reports for my team.

Key Accomplishment:

1.Identified problems and solved them.

2.Worked on special projects, received awards and compliments from my supervisor and manager.

3.Reduced waiting time for customers by providing quick services.

4.Satisfied customers leading to increased sale and retention.

5.Building a good rapport with customers.

6.Team support.

Education:

2020 Ahmadu Bello University (DLC) Zaria, Kaduna

MBA Human Resource Management

2004 Ahmadu Bello University, Zaria, Kaduna

B.Sc. Sociology

Trainings:

Year

Training

Institution

Location

2018

Polaris Managerial Training/Induction

Polaris Bank Business School

Lagos

2008

Customer Handling Skills

Celtel International

Lagos

2008

Executive Stress Management

Celtel International

Delta

Skills Highlights:

Problem Solving

Attention to detail

Conflict Management

Strong mathematical skills

Analytical

Leadership skills

Knowledge of core banking applications

Comfortable with computer use

Negotiation skills

Customer Service skills

Expert in Non-verbal, Verbal & Written communication

References:

Name

Position

Address

Telephone

Mr. Adeniyi Adeigbe

Business Service Manager

Plot 251 Herbert Macaulay way, Abuja

080********

Miss Nzubechukwu Nnabuaku

Human Resource personnel

Churchgate, lekki Lagos

070********

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