Mansi Patel Atlanta, GA • 678-***-****

adzhf1@r.postjobfree.com • linkedin.com/in/mansivpatel/

Excited to find my next role! Dynamic and results-driven professional with extensive experience in customer success, workflow process planning, product release and rollout, and team leadership. Top Skills

● Customer Success – Effective communicator and proactive problem solver

● Project Management – Expert at planning, organizing, and delivering project on time & within scope

● Implementation – 10+ years of experience with proven track record of successful SaaS product adoption, project execution, technology utilization, and process improvement Work Experience

ClosedLoop, Atlanta, GA

AI Delivery Manager 01/2023-08/2023

Managed a 10+ client portfolio in various stages of their contract. Responsible for implementing value-based care use cases in collaboration with ClosedLoop engineering, product, and data science teams. Proactively monitored customer usage and engagement data, identifying opportunities for product consumption growth and upsell opportunities. Collaborated closely with Sales and Marketing teams to align customer success initiatives with business objectives, resulting in a 25% increase in product consumption. Monitored customer engagement data to identify opportunities for increased product consumption, resulting in a 60% increase in average usage. Addressed customer challenges and concerns effectively, leading to a reduction in the overall churn rate.

Skills: Healthcare Innovation · Product Adoption ·Product Implementation · Customer Success · Client Services · Strategy · Account Management · Project Management Olive AI, Atlanta, GA

Solution Architect Team Lead 03/2021-01/2023

Acted as subject matter expert for multiple revenue cycle products for assigned clients. Designed project plans, build documents, and requirements for Olive products. Collaborated with product and engineering teams on roadmaps and new feature designs. Successfully led 16 go-lives with a $3 million project impact in the first 18 months. Champion the voice of the customer internally, advocating for customer needs, feedback, and enhancement requests to improve products and services continuously Skills: Healthcare Innovation · Product Adoption ·Product Implementation · Customer Success · Strategic Partnerships · Strategy · Account Management · Project Management Piedmont Healthcare, Atlanta, GA

Revenue Cycle Manager 01/2018-02/2021

Established the revenue cycle integration project management office, leading the implementation of Epic and the merger into Piedmont Healthcare for six hospitals. Oversaw multiple Revenue Cycle Optimization Projects, addressing denials, workflow optimization, and system enhancements. Skills: Program Management · System Integration · Mergers & Acquisitions · Strategic Partnerships · Project Management · Optimization & Process Improvement · Contact Center Management United Healthcare, Atlanta, GA

Corporate Manager 05/2016- 01/2018

Led multiple metric and revenue improvement initiatives and served as Interim Director and Manager for various departments within Revenue Cycle for a large hospital system. Skills: Healthcare · Client Services · Optimization & Process Improvement · Shared Services · Revenue Cycle Operations · Contact Center Management

Children’s Healthcare of Atlanta, Atlanta, GA

Revenue Cycle Manager 07/2015- 05/2016

Conducted training for Patient Access staff and analyzed revenue-related information to improve department performance. Managed multi-project interactions and assessments for multi-physician specialty clinics go-lives. Skills: Training · Optimization & Process Improvement · Revenue Cycle Operations Accenture, Atlanta, GA

Management Consultant 04/2012- 07-2015

Supported end-to-end shared service business transformation with Epic implementation, focusing on Payment Posting and Reconciliation, Vendor Consolidation, and Customer Relationship Management (Salesforce). Responsible for training programs, operational readiness activities, and leading integrated build and testing for Epic applications.

Skills: Consulting · Strategy · Healthcare · Client Services · Implementation Education

• Masters in Public Health- Healthcare Management, Graduation Year (2011), University of Texas, Houston

• Bachelors of Science in Psychology & Entrepreneurship, Graduation Year (2009), Georgia Institute of Technology, Atlanta

Certifications

• Lean Six Sigma Green Belt- International Association for Six Sigma Certification

• Lean Management- Simplilearn

Technical Skills

• JIRA · Orchestration · Project Management Tools (MS Project, CloudCoach, Adobe Workfront) · Confluence · Workday Cloud · AWS · Oracle (Cerner, Financials, HCM) · Salesforce

• Agile sprint planning

Job Related Skills

• Customer Relationship Management

• Revenue Growth Strategy

• Cloud Adoption and Onboarding

• Team Leadership and Development

• Cross-Functional Collaboration

• Churn Mitigation and Contract Renewals

• Data Analysis and Engagement Monitoring

• Business Needs Assessment

• Upsell and Cross-Sell Strategies

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