Administrative Assistant Customer Service

Atiya Beck

*** *** **** ***. ***.215-***-**** (Cell) adzhdp@r.postjobfree.com

Professional Summary

Organized, skillful and courteous aspiring Medical Administrative Assistant professional who cooperates effectively with others, gathers helpful information and provide accurate reporting. Known to handle details and day-to-day management of records of patient care. The technology and information literacy skills I have obtained through my education, have developed my administrative capabilities.

Education

Bryant & Stratton College

Associate Degree, Medical Administrative Assistant 9/08/2015- 6/08/2017

Certified Reimbursement Specialist AMBA

Professional Experience

Nexrep

Indendant Contractor for Ontel

06/2022 to present

Help customers with complaints and questions, give customers information about products and services, take orders, process returns and payments.

Receptionist

Americas Best Contacts and Eyeglasses - Philadelphia, PA

3/2020 to 4/2021

Greeted patients as they entered

Answered the phone for a company of over 15 employees

Made calls to Patients

Made appointments for patients

front desk

Faxed, copied, and scanned documents

Entered patient insurance information into the database

Kept up-to-date records on Patient charts

Group Supervisor

Episcipal Community Services ECS

9/2019 to 4/2020

Group Supervisor

OST

Responsible for developing a cohesive teaching team, coordinating the curriculum and managing the day to day operational activities of the classroom for after school program.

Independence Blue Cross

Customer Service Rep

9/2017 to 4/2018

Resolve customer complaints via phone, email, and mail. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with issuing customer a medical card, and updating the primary care physician, and scheduling doctor's appointments for customers

Direct Support Professional

Special People in Northeast - Philadelphia, PA

2/2003 to 6/2011

Attending to the daily needs of persons with intellectual disabilities. Keeping records of daily living and taking them to doctors appointments. Giving and keeping records of medications.

Medical Assistant

Maxim Healthcare, Philadelphia, PA

Medical Administrative Assistant 8/30/2015 to 4/01/2016

Tasks include communicating with patients and checking them in. Confirming insurance information and checking their forms

Jevs at Home Health Care, Philadelphia, PA

Direct Care Support 5/2016 to present

Training Adult Daily Living skills to people with developmental disabilities or mental health

Communicate with family members providing progress on their loved ones

Companion support and assisting people with activities of daily living.

Assist with home management tasks such as grocery shopping and preparing meals.

Unlimited Staffing, Glenside, PA

Home Health Aide

4/2001to 6/2003

Provide various tasks in daily activities with patients

Counsel patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness

Awards and Social Activities

Member of the National Honor Society

First grade classroom Volunteer at Emlen Elementary School. Assist with lesson planning, and one on one assistance with students.

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