Customer Service Representative
Resume:
Tara Price
Lorain,oh,*****
adzh9y@r.postjobfree.com
Work Experience
Customer Service Representative
AmTrust Financial - Seven Hills, OH
June 2019 to november 2021
Taking inbound calls regarding insurance policies while providing excellent customer service. Able to multi task answering billing questions and auditing Work Comp policies
Customer Service Representative
KEPRO
January 2019 to Present
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
● File Medicare appeals for Medicare patients
● Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
● Make outgoing calls, callback management and miscellaneous calls as assigned
Account Protection Associate
Alliance Data
November 2017 to June 2018
Assisted credit card customers with multiple fraud related issues such as identity theft and misuse on accounts.
● Educated customers on fraud process and provided them with resources to resolve damaging inquires on credit reports.
● Collaborated with other lines of business to resolve further needs of the customer. ● Initiated fraud claims and sent related correspondence to credit reporting agencies.
Customer Care Representative
Alliance Data
April 2014 to November 2017
Pleasantly answered between 80-100 calls daily assisting customers with their accounts ● Adequately responded to customers concerns and escalated calls appropriately ● Resolved servicing issues and discussed benefits of additional services
● Established rapport in customers and built relationships that reflected company values
Senior Sales Agent/Corporate Trainer
Avis Car Rental - Cleveland, OH
May 1999 to August 2013
Provided exceptional customer service to corporate clients and educated them on all services related to the car rental process.
● Handled all administrative duties for clients including business reporting, billing and coding and financial tasks.
● Trained and developed all new employees in accordance with corporate training standards and provided
them with the necessary skills to perform exceptionally in their roles.
● Coached new trainees on opportunities and coordinated skill development plans ● Continually met and exceeded all sales goals.
Education
High School Diploma
John Marshall High School
June 1991
Skills
• Auditing
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