Tasha Ioane

Oakland, CA *****

adzh8u@r.postjobfree.com

+1-510-***-****

A motivated, hardworking individual with 8+ years of Customer Service/Retail, Warehouse, Receptionist and Restaurant experience, hoping to be an addition to the Business/Company Authorized to work in the US for any employer

Work Experience

Caregiver/Personal Assistant

Evergreen Elderly Home Care - Pago Pago, AS

October 2021 to July 2023

• Assisting with personal care: bathing and grooming, dressing, toileting, and exercise

• Basic food preparation: preparing meals

• Housekeeping, laundry, and other errands.

• Providing a safe place for residents and workers

• Helping with medical appointments/Video call and in person

• Assisting with activities, Coloring, Gardening, Projects etc

• Answering questions from patients families and connecting with them on daily basis on residents

• Administration of meds

• Answer phone calls

• Providing the best care possible to residents as if they were my family Customer Service Associate

Paws and Claws - Alameda, CA

September 2020 to August 2021

• Cleaned, Sanitized, and wiped down counters

• Making sure products were filled before opening

• Counted tills and made sure amounts were accurate before and after the day

• Check groomers clients in, called clients for reminders on appointments the next day and made sure schedules were booked

• Keeping animals cages cleaning. Animals fed and making sure they were hydrated

• Greeted customers with a smile, assisted them with shopping needs and locating store products, also answered questions and concerns

• Assisted with ordering out of stock items or special requests products as needed, then notifying them when arrived

• Put away products on delivery days, made sure everything was accounted for and products were in place, then stocking the rest away for next filling

• Helped customers with checking out their items and bagging, helping them to the cars

• Talking about store products, listening to different reps about their products sold in the store to better assist customers and have a better understanding

• Answered phones, made grooming appointments and left messages for the owner

• Cleaned and mopped front of store and back rooms, including grooming areas for the next day

• Counted registers and made sure everything was ready for the next day before closing and locking up for the day

Cashier/Customer Service

Alameda See Spot Run - Alameda, CA

December 2019 to August 2020

• Cleaned, Sanitized, wiped down and filled products before the store opened

• Counted the registers and making sure amounts in tills were accurate

• Check groomers lists of clients and grooms that Day. Answering calls and scheduling appointments for next day

• Greeted customers with a smile, assisted them with shopping needs and locating store products, answering any questions and concerns

• Facing throught the day and keeping store Swept and cleaned

• Help customers order out of stock or special requests products, then notifying them when they arrived

• Helped customers with checking out their items and bagging, helping them to the cars

• Talking about store products, listening to different reps about their products sold in the store to better assist customers and have a better understanding

• Answered phones, made grooming appointments and left messages for the owner

• Cleaned and mopped front of store and back rooms, including grooming areas for the next day

• Counted registers and made sure everything was ready for the next day before closing and locking up for the day

Cashier and Customer Service

Bi-Mart - Junction City, OR

September 2018 to November 2019

• I was hired as a cashier first before I worked in the warehouse

• Responsibilities consisted of cleaning, organizing, sanitizing, facing products etc

• Counted tills in the morning and made sure they were accurate and logged before the day started

• Greeted customers with a friendly smile and helping them with their shopping, locating store products, assistance with questions and concerns as needed

• Answered phones and took messages

• Helping with stocking and filling in departments, learning about those products in order to assist customers who had questions

• Broke down pallets and separated them by departments and delivering them using a pallet jack

• Kept the warehouse floor clean accident free

• Opened truck for deliveries and making sure every product was accounted for

• Sent back damaged delivery, logging them in the system and letting the manager know

• Filling shelves with house products, helping customers on the floor locate products needed

• Put together holidays displays, highlighting hot items for that specific holiday

• Put together dressers, drawers, tables etc. To be put on display for customers to buy

• Cut keys, stocked products, printed pictures, used a conveyer belt, etc

• Learned about products in other departments as needed to better assist the customers

• Cleaned warehouse and used the pallet Jack's to put empty pallets back in the truck and locking up at the end of the day

Customer Service Associate

Ace Hardware - Pago Pago, AS

September 2016 to June 2018

• Starting out as a cashier, I assisted with opening in the mornings, Cleaning, organizing and wiping down counters and displays before and after opening and closing hours

• Counted tills to make sure all amounts were accurate and logged for the end of the day

• Facing and filling products, notifying manager on the floor about products needing to be ordered

• Greeting customers and assisting them with their shopping needs, helping them locate store products and checking out their items and bagging.

• Assisted with ordering out of stock products for customers and notifying them to pick up

• Answered phone calls, left messages for the company etc

• Assisted other departments when needed, learning about different products throughout the store and getting a better understanding in order to be a great asset for the company

• Made sure it was a safe shopping experience for customers.

• Cleaned, organized, Swept and mopped at the end of the day for the next business day

• Counted registers at the end of the day and made sure all the amounts were accurate before leaving

• Greeted customers

• Resolved customer issues

• Responded to inquiries and issues

• Operated the cash register

Cashier

Carl's Jr. - Pago Pago, AS

January 2015 to September 2016

• Early morning cleaning and Organizing to prepare for opening

• Filling cups and trays, making sure everything was in their place and easy to locate

• Counting tills to make sure all amounts were accurate, logged and ready for the day

• Turning on display sign, Greeting customers at the door and assisting them with a smile

• Taking customer orders and making sure they get to diners at a quick and accurate manner

• Kept work station cleaned at all times

• Swept and mopped as needed, also cleaning and wiping down tables so diners may be seated

• Worked drive thru as well, taking orders and making sure we did not miss anything

• Answered phones, washed dishes, have done inventory, stocked supplies etc Customer Service Representative

Blue Sky telecommunications - Pago Pago, AS

July 2014 to December 2015

• Assisted with opening, Made sure work station was cleaned and organized also filled and faced products as needed

• Counted tills to make sure amounts were accurate and logged for the end of the day

• Turned all displays on and wiped down display cases

• Greeted customers and assisted them in choosing the best product(s) and answering questions as needed

• Answered the phone and left messages

• Helped customers locate products needed, ordered products out of stock and notifying them when it arrives

• Assisting in other sections of the business, Paying bills, Talking about Internet, Cable and other services the customers may be interested in

• Running to different depts as needed when short staffed, lending a hand

• Counting registers at the end of the day, wiping down counters, organizing products on the floor, assisting with closing etc

Education

High school diploma

Nuuuli Vocational Tech High School - Pago Pago, AS August 2007 to June 2011

Skills

• Phone etiquette

• Communication skills

• Basic maths

• Time management

• Restaurant experience

• English

• Food preparation

• POS

• Cashiering

• Stocking

• Micros POS

• Bilingual

• Customer service

• Upselling

• Cash handling

• Sales

• Technology sales

• English

• Fluent

• Caregiving

Assessments

Food service: Customer situations — Proficient

September 2023

Identifying and addressing customer needs in a food service setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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