Michelle Antoinette Veney-Waters

Mobile: 240-***-****

Day Phone: 443-***-****

Email: adzh8g@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - MD – Glen Burnie, Severn

United States - DC

Work Experience:

Cowan Systems, Inc.

4555 Hollins Ferry Road.

Baltimore, MD United States

10/2017 - Present

Hours per week: 40+

Director of Customer Service

Duties, Accomplishments and Related Skills:

* Provide Customer Support to include data entry in TMW tracking system for customer delivery appointments.

*Oversee tracking of loads, assist Fleet Managers as to outstanding loads that would possibly cause detentions and accesorial charges.

*Help build credibility, establish rapport, and maintain communication with various account representatives.

*Assist Account and Fleet Mangers with broker load daily requested updates for around the United States.

*Responsible for producing weekly project status reports for our dedicated billing department.

*Responsible for analyzing and resolving day-to-day issues and bringing resolve that will result in good standings with customer satisfaction.

*Assist Sales Managers with updates and meetings upon request.

*Scan and process driver paperwork (manifest, bill of ladings and associated receipts to be processed daily by payroll and billing.

*Set up onboarding meetings to access needs of new customers.

*Oversee major Logistic accounts to include Pepsi Inc., Guitar Center, Clorox, Hills Pet, Procter Gamble, Meijer, Advance Auto and more.

*Oversee 30 Customer Service employees

*Help build and retain

Work Experience:

Kane 3PL, Landover

3636 Pennsy Dr.

Hyattsville, MD United States

09/2005 – 10/2017

Hours per week: 40

Customer Service Advocate/Manager

Duties, Accomplishments and Related Skills:

* Responsible for managing and directing, designated hotel renovation projects.

*Oversee warehouse managers to ensure all hotel products are inventoried, stored and delivered at the requested time.

*Help build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

*Monitors project activities and advised management of issues due to resource availability and meeting required timelines.

*Responsible for producing weekly project status reports.

*Responsible for analyzing and resolving day-to-day issues.

*Assist Vice President of Operations with site visits to review progress of services.

*Assist Sales & Marketing with proposal writing of hospitality bids that are submitted.

*Analyzed and reconciled discrepancies or resolve complex and controversial problems such as pay matters and employee benefits. This includes insurance of replacement and substitute checks, overtime, and premium pay rates, pay schedules and adjustments

.

Colin Service Systems, Bowie

Bowie, MD United States

9/1999 - 09/2005

Hours per week: 40

Office Manager

Duties, Accomplishments and Related Skills:

* Responsible for the overall management of the administrative office to include providing executive support to the Director of Operations and Branch Managers with routine correspondence, typing, filing, telephone support, and calendar scheduling.

*Responsible for processing weekly payroll time sheets.

*Assisted with fiscal planning, development, and management of annual department budget.

*Responsible for revising and updating departmental administrative policies and procedures for efficiency and effectiveness.

*Assisted in developing new administrative program policies, regulations and goals.

Shaw, Pittman, Potts & Trowbridge

Washington, DC United States

02/1997 - 08/1999

Hours per week: 40

Administrative Assistant/Front Desk Tech.

Duties, Accomplishments and Related Skills:

*Greeted all visitors, determine nature of business, announce visitors to appropriate attorney.

*Responsible for answering incoming telephone calls using a 15-line switchboard, determine purpose of callers, route to appropriate individual or take messages.

*Coordinate travel logistics for business travels.

*Scheduled all client appointments for attorneys.

*Developed and maintained department filing system.

American Physical Therapy Association,

Alexandria, VA United States

07/1996 - 01/1997 paid intern

Hours per week: 40

Administrative Assistant

Duties, Accomplishments and Related Skills:

*Provided administrative support to the Director of Marketing.

*Maintained Directors calendar and weekly schedule.

*Typed and proofread correspondence for accuracy and clarity.

*Coordinated travel logistics for conferences and meetings.

*Responsible for catering and setting up rooms for meetings, conferences and seminars.

*Maintained department’s monthly budget expenditures.

*Responsible for processing travel expense reports.

*Conduct fact-finding and recommend solutions to moderately difficult but well-precedent and/or recurring issues and problems.

*Applied established analytical techniques to problems and issues and determine the most effective technical approach to the problem.

National Public Radio (NPR),

Washington, DC United States

09/1993 - 01/1995

Hours per week: 40

Floating Secretary/Receptionist

Duties, Accomplishments and Related Skills:

*Greeted all visitors, determine nature of business, announce visitors to appropriate personnel.

*Provided telephone support for staff, using a multi-line switchboard; determine purpose of callers, route to appropriate individual or take messages.

*Responsible for typing, proofreading, faxing, and copying. documents.

*Maintained Station Managers calendar and appointments.

*Maintained and developed office filing system.

U.S Department of Defense,

Arlington, VA, United States

08/1992 - 09/1993

Hours per week: 20 internship

Pay Plan: GS Grade:

Secretary/Receptionist (This is a federal job)

Duties, Accomplishments and Related Skills:

*Greeted all visitors and determined nature of visit.

*Provided telephone support for staff, using a multi-line switchboard; determine purpose of callers, route to appropriate individual or take messages.

*Performed clerical duties to include typing, faxing, and copying documents.

*Maintained Directors calendar and appointments.

*Maintained and developed office filing systems.

*Assisted office staff with daily workload assignments.

Language Skills:

Language

Spoken

Written

Read

English

Advanced

Advanced

Advanced

Professional Publications:

Computer Learning Center, Alexandria, VA, Associate Diploma, Computerized Business Systems,

Crossland High School, Temple Hills, MD, Diploma

Additional Information:

Software: MS WP 6.0 &6.1, MS PowerPoint, MS Word, Corel WordPerfect, MS Outlook, Netscape Navigator, MS Access, Internet Explorer, MS Excel, Professional Applications 95 – 2007, TMS, Retail Link, Navisphere, E2Open,

TYPING SPEED 70 WPM

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