Customer Service Administrative Assistant
Resume:
Elizabeth Gonzales
Albuquerque, NM 87111
*************@*****.***
linkedin.com/in/elizabeth2023
“Success is no Accident”
Striving for a position that will allow for the demonstration of professionalism, dependability and loyalty while utilizing my service mindedness to support both colleagues and clients.
Key Achievements
iCare/Value based recipient (2021) from contributions to the Plasma Research Study during Covid.
Leading the region for the Spring Quarter and exceeding two of the three metrics required.
Planned and completed forecasted budgets ranking number one out of 17 campuses and consistently in the spinning top ten.
Implemented processes of enhancements to improve my role as an Enrollment Services Representative ending the fiscal year
with 482 enrollments with a start rate of 78.13%.
Reduced outstanding debt by 95% moving the Albuquerque Campus from #16 to #1 for two consecutive years.
Employee of the year (2004) and received the Award for Excellence
US Department of the Interior Recognition Award (2015 & 2016) for Outstanding Service to Students.
Granted the Ron Taylor Award (2016) -Highest Employee Recognition.
Experience
Education
October 2019-Present
Tricore Reference Laboratory/Pathology
Administrative Assistant III
Promoted from Administrative I to Administrative III. Serve as the pathologist’s/clinical department’s point of contact regarding patient care. Answer phones and scheduled bone marrows. Receive laboratory lab work. Verify patient information on all paperwork and specimen containers for accuracy and logging and accessing all cases into PowerPath. Maintained slide filing, prepared tumor conference and patient logs. Received orders from EPIC and printed pathology reports.
October 2018-March 2019
Strayer University
Admissions Officer -El Paso Campus
Provided information to prospective and returning students. VA certifying official to serve the population for both Veterans and Active Duty. Required multi-tasking to assist students at separate phases in the recruitment process in addition to walking students through signing documents via DocuSign. Partnered closely with many departments to finalize enrollments and address any issues. Took the initiative to meet and exceed start expectations by delivering a start rate of 85% while executing a 95% score on student surveys. Continually building relationships with current and potential students to establish trust, drive retention and appeal to referrals.
October 2011-September 2018
Carrington College -Albuquerque Campus
Associate Director of Enrollment Services
Enrollment Advisor
Financial Aid Officer
Provided overall direction and supervision for the day-to-day operations of Admissions. Coordinate functions across departments to ensure compliance, accuracy, and integrity of student records. Promote quality customer service to attain a 92% NPI score while maintaining a 95% accuracy rate in processing timely. In Student Finance determine financial need from Title IV Funds, VA benefits, Tribal funding within Federal and State laws.
March 2007-September 2011
Pima Medical Institute -Albuquerque Campus
Financial Aid Advisor
Registrar
As the Registrar interacted with many departments to ensure timely grades and attendance and discuss students with all program directors that were at risk students. Moving to the Financial Aid Department my role required interviewing students to discuss a successful plan to cover the cost of tuition by utilizing sources from Title IV, Tribal, VA Benefits or cash payments. Ensuring all documents were received to ensure funding timely. Serve as a liaison with internal and external departments. Communicated with incoming students on a weekly basis to start via phone, chat, email, or text.
New Mexico Student Loans
June 1991-March 2007
Internal Auditor
Ensure compliance by verifying reports. Internal and external audits for risk findings and implementing new processes when necessary. Evaluated technology standards and practices, risks, ethics, communication methods, finances, and other processes or procedures the
organization. These assessments make certain that satisfactory regulations and checks are in place to mitigate risks.
2012-2016
80 college credits toward BBA
DeVry University
Cumulative GPA: 3.76
Dean’s List
oSpring 2013
oFall 2014
Skills
Customer Service
Leadership
Teamwork
Problem Solving
Organization
Relationship Management
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