APPLICATION FOR THE POST OF HOUSE KEEPING

PROFILE: With over 15 years of experience in the hospitality industry, I have developed a strong background in housekeeping management, staff supervision, and quality control procedures. I am confident that my skills and passion for exceptional guest experiences make me an ideal candidate for this role.

PROFESSIONAL EXPERIENCES

HOUSE KEEPING MANAGER -2017 To Present (Global Recommended Recruiters Pvt Ltd) RESPONSIBILITIES: My responsibility is to plan, organize housekeeping training program and develop the overall operation of the Housekeeping Department to ensure the highest quality of patient and visitor care while observing all guidelines of cleanliness, infection control and local standards to the highest standards

CABIN STEWARD- 2007 To 2012- Apollo cruise passenger ship (USA) RESPONSIBILITIES: Ensures the cleanliness of all guest cabins in assigned section, as well as the corridors and surrounding areas, in accordance with company standards. Maintain cleanliness of specified guest cabins in an area assigned by Chief Housekeeper.

GUEST HOUSE IN CHARGE -2003 To 2007 -Allman Soori Specialist Engineering (UAE) RESPONSIBILITIES: Ensure that the accommodation, including laundry and all lodging facilities are kept clean on daily basis, replaced, or repaired on need-based manner. Supervise and maintain general cleanliness and lighting of pathways in the compound including proper waste disposals. & Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio. SERVICE CREW- 1998 To 2003 MCDONALD'S-(KSA)

RESPONSIBILITIES: Cleaning and organizing work areas, equipment, utensils, and service station. Following established recipes to prepare menu items. Following guidelines to ensure correct serving temperatures and adequate portion control. Serving customers in a fast, efficient, and friendly manner.

ACHIEVEMENTS ACHIEVED (Cruise passenger ship)

1. BEST CABIN STEWARD OF THE YEAR-2008

2. BEST CUSTOMER RELATION OF THE –Y-2009

3. BEST GUEST RELATION OFFICER OF THE YEAR-2010

4. BEST FLOOR SUPERVISOR OF THE YEAR-2011

ACHIEVEMENTS ACHIEVED(MCDONALD’S-(KSA)

1.Crew of the Month -199*-****-****-

2.best front counter station winner-1999

3.Crew of the Month-1999

4.Crew of the Month-2000

SPECIAL NOTE: I hereby certify that the above information is true and correct. INFO

ADDRESSES –NO, 92, 2, SRI

SARANANKARA ROAD

KALUBOVILA-DEHIWALA - SRI LANKA

DATE OF BIRTH -09TH-DECEMBER-1971

NATIONALITY – Sri Lanka

N.I C. N-713440590V

PASSPORT-NO-N6741058

EDUCATION

Up To G.C. E (A/L)

Crowed and crisis management (UAE)

environment Awareness course (SPAIN)

Basic Food Hygiene (SPAIN)

Lanka Academy of technological (Sri Lanka)

CINEC Campus (Sri Lanka)

SKILLS

Computer skills

Management skills.

Leadership skills.

Recruitment skills.

Good communication skills.

Professional attitude.

Decision-making skills.

Basic accounting skills.

Purchasing and inventory skills.

Teamwork skills.

Learning/adaptability skills

Self-management skills

Organizational skills

COUNTRIES I HAVE TRAVELED

Spain – France- Portugal- Greece-

Italy- Brazil-

Driving license-SRI LANKAN & GULF

A BRIEF INTRODUCTION ABOUT MY PROFESSIONAL QUALIFICATIONS With over 15 years of experience in the hospitality industry, I have developed a strong background in housekeeping management, staff supervision, and quality control procedures. I am confident that my skills and passion for exceptional guest experiences make me an ideal candidate for this role. In my most recent role as Housekeeping Manager at, GRR PVT LTD I successfully managed a team of 30 housekeeping staff, overseeing daily operations and ensuring consistent cleanliness and guest satisfaction. I have been responsible for budget management, inventory control and maintaining department policies and procedures. My dedication and proactive approach to addressing guest inquiries and concerns have led to a 65% increase in guest satisfaction ratings during my tenure. I am a strong believer in continuous improvement and on-going training, and I have introduced various staff development programs at my previous workplace, such as workshops on customer-service practices, and team-building games, enhancing overall productivity and team morale. As a result, my department saw a 10% decrease in employee turnover.

Furthermore, I possess excellent interpersonal and communication skills, allowing me to collaborate effectively with colleagues and guests. My meticulous attention to detail and ability to prioritize tasks have consistently resulted in the timely completion of day-to-day tasks and special projects

SPECIAL NOTE: I hereby certify that the above information is true and correct E.M.D.R. NIESHAN