Customer Service Representative

Jennifer Booker

**** **** ****** *****

Saint Petersburg, FL 33711

Email: ********************@*****.***

Cell: 727-***-****

Objective

I desire to obtain a challenging position with responsibility, where my excellent customer service, quick-learning skills and experience can be fully utilized. Knowledge, Skills, and Abilities

I have extensive knowledge and experience with computers and software applications including Microsoft products (e.g., Excel, Word, Office, etc.), Medical Billing, Medical Terminology, and HIPAA laws.

Strengths

I have strong organizational and interpersonal communication skills. I’m capable of working independently or in a team-based environment. I’m detail-oriented, hard-working, honest, organized, reliable, self-motivated and I work well under pressure. I want to contribute to the VA mission, and I’m dedicated to exceeding expectations. Experience

Caregiver to Father and Mother January 2018-

December 2024

Home St. Petersburg, FL

Provided elder care to parents, Managed money, cleaned the environment, prepared meals, provide transportation/attend medical appointments, other duties as needed. Father passed away.

Johnnie Ruth Clarke Center February 2016 – December 2017 St. Petersburg, FL

Patient Engagement Specialist

I served as a vital link between Johnson Health Center (JHC) and the local community. I worked in collaboration with the Director of Patient Engagement and Outreach to provide education and assistance for JHC patients as well as the general community regarding the health insurance marketplace and Medicaid / FAMIS / CHIP. I was responsible for educating the community, assisting with enrollment, and helping to build and retain JHC patient capacity. I was an integral part of JHC’s patient-centered healthcare home by addressing patient need for adequate, affordable health insurance as well as engaging patients in their healthcare. Bayfront Health July 2012 – November 2015

St. Petersburg, FL

Patient Access Service Representative

I interacted with patients, physicians’ offices, and ancillary departments. I interviewed patients to gather demographic and insurance information for pre-registration and/or registering them in the computer system. I provided advanced beneficiary notices, HIPAA Privacy paperwork, patient rights and benefit assignments as directed. I verified patients’ insurance eligibility and benefits, identified patients’ financial responsibilities, and financially cleared and requested payments for services. I demonstrated the ability to think independently, problem solve and recommend solutions that positively impacted patients and reflected positively on the hospital. Flanders PrecisionAire January 2007 – March 2011

St. Petersburg, Florida

Customer Service Representative

I assisted customers with filter orders, performed basic clerical tasks, and maintained customer relations by handling their questions and concerns. I performed data entry and used multiple software programs, including Microsoft Office. I researched and troubleshooted customers’ problems.

Dr. Brenda Kinard, Urologist September 2005 – December 2006 St. Petersburg, Florida

Front Office / Medical Assistant

I answered incoming calls, prepared new patient charts, scheduled appointments, checked patients in and out, performed basic clerical tasks, and captured patients’ vital signs. Flanders PrecisionAire April 2000 – February 2004

St. Petersburg, Florida

Receptionist

I answered incoming calls and directed them to the appropriate department. I also performed basic clerical tasks and assisted customers with filter orders. Education

St. Petersburg Junior College May 1995 – May 1997

St. Petersburg, FL

Associate of Science

Remington College April 2004 – October 2004

Largo, FL

Medical Assistant

Boca Ciega High School August 1991 – May 1995

Gulfport, FL

High School Diploma

References

Need at least 3 references; current and/or former supervisors look great here.

Contact this candidate