CALEB IMRAN GILL

Flat No-**, Block No-*, category III, I 9/ 4 ISLAMABAD.

Cell: 030*-*******, Res: 033*-*******

CAREER OBJECTIVE

To apply my professional skills and experience in developing process & system That generates optimum results for the organization. PROFESSIONAL EXPERIENCE

• Branch Manager (SM-1) -JUL, 2018- Till Date

HBL BANK LIAQUAT Road branch RWP

• Branch Manager (OG-1) - DEC, 2016-JUL, 2018

MCB Bank PWD branch Islamabad

• Branch Manager (OG-1) - SEP 2014-DEC, 2016

MCB Bank GT Road Tarnol Islamabad

Key tasks and responsibilities

• Deposit mobilization and sales of ancillary products in order to achieve assigned sales targets on a monthly basis.

• Foster a culture for teamwork through encouraging cross-selling efforts across all channels within the branch and other units.

• Ensuring that Branch activities are carried out strictly in accordance with the laid down SOPs and SBP guidelines.

• Awareness of Operational Risk Policies ensuring complete implementation.

• Monitoring branch operations on a regular basis to ensure that there is 100% adherence to internal SOPs and SBP guidelines.

• Continuous review of processes and resources to ensure that service targets are met.

• Lead, motivate, train and coach all branch staff in soft/technical skills to ensure that their performance levels are enhanced.

• Foster a culture for teamwork through encouraging cross-selling efforts across all channels within the branch and other units.

• Daily organization of workflow within assigned team.

• Ensure adherence to customer sales process/service Management programs/KYC/AML/Compliance.

• Ensure customer retention through personal involvement in complaint resolution and adhoc feedback from customers.

Achievements

• 97% CASA target achievement in year 2015

• 300% CAR FOR U target achievement in year 2015

BRANCH MANAGER/OG-1 22 SEP, 2012- 26 SEP, 2014

MCB bank Kotli Sattian Branch Rawalpindi.

Key Tasks and responsibilities

• Achieved 102 % CASA deposits in year 2013.

• Employ of month award for the month of November 2013

• Maintain high level of employee productivity and efficiency.

• Morning brief with Branch staff and weekly sales meeting.

• Be actively involved in internal and external branch audits with a view to achieve good ratings.

• Successfully achieved audit Fair rating in audit 2011&2013 BRANCH MANAGER/ OG-1 22 NOV 2011 TO APRIL, 2012

MCB Bank Raja bazar branch Rawalpindi

Key Tasks and Responsibilities

Sales Targets

Deposits targets CASA, Term Deposits, Cross Sell products Banca, Autos, etc.

• Regular customer visits to deepening existing relationships, hence strengthen the KYC.

• Handling customer queries in a timely and effective manner.

• Create customer awareness on new products/service being introduces by the Bank.

• Devise sales strategy keeping in view market dynamics with a view to maximize branch business.

• Foster a culture for teamwork through encouraging cross-selling efforts across all channels within the branch and other units.

Service Delivery

• Continuous review of processes and resources to ensure that service targets are met.

• Ensure customer retention through personal involvement in complaint resolution and adhoc feedback from customers.

• Work closely with all branch staff to ensure that adequate support is provided in facilitating branch’s service delivery standards.

Risk, Control Management & Compliance

• Review of systems and controls on a regular basis, identifying bottlenecks and control weaknesses with a view to achieving improvements in coordination with operation support, IT and compliance.

• Ensuring that Branch activities are carried out strictly in accordance with the laid down SOPs and SBP guidelines.

• Awareness of Operational Risk Policies ensuring complete implementation.

• Provide support to branch staff to streamline the process of money laundering monitoring as required.

• Ensure the process of suspicious transaction reporting is followed in line with SOPs.

• Be actively involved in internal and external branch audits with a view to achieve good ratings.

Branch Operations

• Monitoring branch operations on a regular basis to ensure that there is 100% adherence to internal SOPs and SBP guidelines.

• Conduct spot checks of closing cash, return ATM cards, Cheque book and pay order stocks on a regular basis.

Staff supervision & Coaching

• Lead, motivate, train and coach all branch staff in soft/technical skills to ensure that their performance levels are enhanced.

• Daily organization of workflow within assigned team.

• Conduct daily meetings with sales staff to ensure close focus on Branch sales targets. Achievements

• 80 % YTD Banca target achieved within 6 Months.

• 100% YTD Liability target achieved within 6 Months. AREA SALES MANAGER/ OG-II Sep 2008 to December 2011 MCB Bank Limited Rawalpindi

Responsibilities:

• Managing Liabilities Sales team in two cities Islamabad& Rawalpindi for new to Bank Liability Business and the linked revenue and growth targets.

• Ensure adherence to customer sales process/service Management programs/KYC/AML/Compliance.

• To develop a potential customer pipeline for new business development through the team.

• To meet the allocated targets in the respective area through the sales force.

• To ensure that the team adheres to policies, procedures and guidelines as lay down in the Branch operations manual.

• To visit high net worth customers along with the team members.

• To manage the team by conducting daily briefs and d-briefs with the DSC, s.

• To conduct branch visits for better coordination & handling sales problems.

• To hire sales force and ensure that the branch is operating at its full capacity.

• To arrange training and grooming sessions for DSCs & not only from internal resources but also from external resources.

• To follow the sales management process on a regular basis and ensure submission of required reports to RSM External Liability on daily basis.

• To ensure that the team is focused on CASA, this is the target market of the Bank.

• Marketing the Bank’s product and services to the customers along with the team.

• Hiring of Direct Sales Consultant.

• Training of Account opening, KYC, AML & other Banking account products to Direct Sales Consultants.

• Maintaining high level of employee productivity and efficiency. Achievements:

Won three Best ASM quarterly performance certificate in year 2009 & 2010 PBA /OG-III January 2008 to - Oct, 2008

Faysal Bank Limited blue Area Islamabad.

Achievements

• As a PBA I was assigned to manage a portfolio, determine customers financial need and advise Them the best suitable financial products for their management of their wealth. Deposit mobilization and sales assets products were included in my targets. I was also the coordinator for alternative distribution channels for Islamabad Branch. I was also assigned to manage daily, monthly AML, KYC and compliance.

Achievements:

• Sales Award won in half yearly CASA competition in 2008. TEAM LEADER February 2006-June 2007

KASB BANK BLUE AREA ISLAMABAD

Responsibilities:

Managing Liabilities Sales team in two cities Islamabad, Rawalpindi for new to Bank Liability Business and the linked revenue and growth targets.

• Ensure adherence to customer sales process/service Management programs/KYC/AML/Compliance.

• To develop a potential customer pipeline for new business development through the team.

• To meet the allocated targets in the respective area through the sales force. BUSINESS DEVELOPMENT OFFICER October 2006-January 2007 Crescent Commercial Bank Islamabad

• Achieving the Branch Casa deposit targets.

• Contributed to the overall achievement of Branch Liability Sales targets through acquisitions of new account and deepening of existing relationship.

• Participate in increasing usage of service enhancement initiatives and cross sell other products.

PERSONAL BANKING CONSULTANT January 2004-July 2006 ABN AMRO Bank Islamabad

Responsibilities, Contributions & Achievements:

• Achievements of sales asset targets as determined in the sales plan.

• Maintenance of maximum services quality standard it’s maximum.

• Achievements of sales targets on monthly, quarterly and yearly basis.

• Best country PBC of the month in March 2005 and September 2005. Courses & Certificates

Certified CBM (Certified Branch Manager) Batch-05 in Sep, 2014

• Certificate Sales Leadership & Teambuilding. April,2012

• Over view of revised regulation on AML, KYC CFT& regulatory compliance and bank operational issue

• K YC &AML

• Laws relating to banking operation. Jan, 2012 MCB bank.

• The Relationship Excellence Workshop (MCB Bank Limited)

• Financing foreign trade business export & imports. Jan, 2015 MCB.

• Wining through services: ABN AMRO Bank Islamabad.

• Service, service and service: ABN AMRO Bank Islamabad. STRENGTHS:

Hard working, Aggressive, strong customer orientation and relationship, problem solving attitude, Creative, quick learning.

EDUCATION:

E MBA Preston University (Marketing) 2010 -2011

Bachelor of Arts Alou University 2008

FSC (GCT Faisalabad College Lahore Board) 1987-1990 Matric (Sargodha Board) 1986

References.

Available on request

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