ABOUT ME

I have experience in Cash dealing as a cashier in operation department of a Financial Exchange firm and includes Call Centers experience like telecom and banking sectors also Customer Service Representative with total of 5 years of experience. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. WORK EXPERIENCE

Foreign exchange cashier

Al Ansari Exchange [ 23/05/2021 – Current ]

Address: Deerfields Mall, Al Shahama, Abu Dhabi (United Arab Emirates) City: Abu Dhabi

Country: United Arab Emirates

Name of unit or department: Operations - Business or sector: Financial and insurance activities 1. Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.

2. Executed customer transactions regarding cash, money orders and money exchange 3. Proficient in exchanging 10 different currencies. 4. Maintained balancing record with 100% rate of accuracy. 5. Proficient in using computers and other office equipment. 6. Recorded amounts received and prepared reports of transactions. 7. Improved operations through consistent hard work and dedication. 8. Addressed customer needs and made product recommendations to increase sales. 9. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. 10. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

11. Answered product and service questions, suggesting other offerings to attract potential customers. 12. Answered customer telephone calls promptly to avoid on-hold wait times. Call centre agent

Raya Contact Center [ 01/08/2018 – 30/08/2020 ]

Address: Arab Company for shared services, Dubai Outsource Zone, Dubai (United Arab Emirates) City: Dubai

Country: United Arab Emirates

Name of unit or department: Telecommunication - Business or sector: Other service activities 1. Help customer in continuing services by either contacting customers or getting calls from customers 2. Effectively manage large amounts of calls on daily basis 3. Handling customers complaints politely and effectively 4. Handle more than 40 customers per day.

5. Retain Customers by providing solutions as per customer needs and by help of retention tools 6. Provide correct information over phone

7. Comfortable with heavy phone work, data entry, always demonstrating helpful and pleasant attitude 8. Comfortable working in shifts, including weekends and holidays 9. Respond to customer retention calls for all Etisalat services and product lines Muhammad Ahmed

Nationality: Pakistani Date of birth: 14/10/1994 Gender: Male

Phone number: +971-********* Email address: adzh34@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/muhammad-ahmed-35aa52110

Home: Villa 75 Al Bahya A, Al Shahama, Abu Dhabi (United Arab Emirates) Other language(s):

English

LISTENING C1 READING C1 WRITING C1

SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1

10. Sell additional or upgrade services, while providing quality customer experience 11. Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs

12. Achieve monthly key performance metrics, monthly retention target and call quality performance through utilization of persuasive skills and adherence to provide schedule 13. Educate customers on active product features, services offerings, billing, charges and product value. 14. Developed team communications and information for meetings 15. Increased customer satisfaction by resolving issues 16. Handled inbound calls to provide callers with product and service information, emphasize product features and benefits and generate quotes.

Tele sales Executive

Abu Dhabi Commercial Bank [ 05/2015 – 02/2017 ]

Address: Al Nahyan Camp, Muroor Street, Abu Dhabi (United Arab Emirates) City: Abu Dhabi

Country: United Arab Emirates

Name of unit or department: Call Center - Business or sector: Financial and insurance activities 1. (Banc assurance) in ADCB and to call predetermined customers and proactively sell product of bank 2. Represent ADCB in professional and courteous manner 3. Proven track record of successfully meeting sales quota preferably over phone 4. Realistic commitments are made to customers and render them excellent service 5. Calls more than 50 customers per day to achieve higher number of sales 6. Explained product prices and packages as well as answered questions and addressed concerns of customers

7. Able to maintain/update customer information on to database 8. Confident and possess excellent communication skills 9. To be able to take up/handle additional responsibilities of team 10. Bring in quality customers to bank, which leads to quality references thus ensuring each case is profitable to bank.

11. Delivered scripted sales talks to customers reached via manual and automatic dialing systems 12. Used coordination and planning skills to achieve results according to schedule 13. Exceeded goals through effective task prioritization and great work ethic EDUCATION AND TRAINING

Bachelor of Business Administration

Jodhpur National University

Higher Secondary Education

Army Public College [ 2009 – 2011 ]

Address: Saddar, Karachi (Pakistan)

Computer Operator

Vocal Training Center [ 09/2012 ]

Address: Karachi (Pakistan)

LANGUAGE SKILLS

Mother tongue(s): Urdu

Driving Licence: B

DIGITAL SKILLS

Microsoft Office / Google Drive / Zoom / Social Media / Skype / Good listener and communicator / Team- work oriented / Motivated / Organizational and planning skills / Decision-making / Written and Verbal skills DRIVING LICENCE

HONOURS AND AWARDS

Certificate of Appreciation

Etisalat [ 07/2019 ]

Appreciation certificate given to me for my outstanding performance for the growth and dedication to the company

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