Customer Service Experience

Christopher Mallory

*** ********* ***** 470-***-****

Riverdale, Georgia 30296 adzh1t@r.postjobfree.com PROFILE

Experienced customer service professional with extensive background. I consider myself a self- starter, utilizing strong problem solving techniques. I have well-developed organizational skills and adaptable to change, while easily handling multiple priorities. I am an effective team player with established interpersonal and communication abilities. OBJECTIVE

Experienced business professional with great communication skills that can coach and develop agents to excel above company expectations and maintain a culture environment that will promote talent within the site.

EXPERIENCE

April 2020 – March 2023 SURLEAN FOODS

DRIVER

Deliver an extraordinary customer experience that inspires satisfaction and exceeds expectations of knowledge, empathy, and professionalism, Provide customer satisfaction, and issue resolution. Communicate and coordinate with dispatchers. Maintain a detailed log of working hours in compliance with state and federal regulations. Verify loads for accuracy. Load and unload truck with forklifts and pallet jacks. Securing and properly arranging and balancing cargo. Perform Pre and Post Trip vehicle inspection reports. October 2017 – April 2020 MAC’S CUSTOMIZED TRUCKING DRIVER

Coach and develop new hires. Long Distance Driving. Report all defects, accidents and violations, Answered customer questions regarding delivery accurately and promptly. Followed company procedures outlined by the company policies and manuals. Obtained and maintained proper delivery authorization and pickup documentation. Conducted daily DOT pre-trip inspections.

December 2013 – May 2014 TAXAMIZE ACCOUNTING

TAX PREPARER

Prepare tax forms for both commercial and non-commercial clients in accordance with US regulations and legislation, review tax credit and liabilities to ensure client received best resolution possible. TRAINING / EDUCATION

1996- 2000 FREDERICK DOUGLAS HIGH SCHOOL – ATLANTA, GEORGIA MAJOR: GENERAL STUDIES

SPECIAL SKILLS

Defensive Driving

Map Reading

Outstanding work ethics and perfect shipping the boxed materials to the specified destination

REFERENCES AVAILABLE UPON REQUEST

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