April Carpenter

Luther, OK

adzh1p@r.postjobfree.com

+1-405-***-****

Detail-oriented retail professional with excellent supervisory skills and ability to effectively prioritize assignments. Proficient in overseeing retail store operations and achieving sales goals. Looking to obtain Retail Manager position; bringing 5+ years experience in retail environment to drive sales and visual merchandising

Willing to relocate: Anywhere

Work Experience

Technical Support Specialist

Consumer Cellular - Oklahoma City, OK

January 2022 to Present

• Assist CSR's with technical issues on customer's phones

• Handle escalated callers

• Multitask and follow up with Customer Account Representatives and Customers

• Make coaching recommendations for CSR's to the current supervisor

• Knowledgeable of commonly used concepts, practices, and procedures within the cellular industry

• Make outbound calls for customer service

• Understand cellular products and services

• Understand and following sales, customer service and billing procedures

• Respond to customer correspondence, update customer personal information

• Regard information as private, secure and confidential

• Adhere to attendance and punctuality standards as set forth in the employee handbook

• Proven track record of providing an exceptional Customer Service Experience.

• Answer user inquiries regarding computer software or hardware operation to resolve problems. Daily use of LEAD, TLG, Outlook, ABS, and Avaya.

Store Manager RX

CVS Health

June 2020 to February 2022

Lead a team of 20+ employees, trained and coached 3 different SMIT's. Lead a team for COVID clinics. My store was the leading hub for near by stores and nursing homes. Worked side by side with my Pharmacy Manager to partner and lead our vaccine clinics. My store was consistently rated very high with customers. We always lead the district in sales. My store was rated one of the highest in sales volumes in the district. We grossed over 2.5 billion a year. Operations Office Assistant

Oklahoma Grocers Association - Oklahoma City, OK

August 2019 to April 2020

Perform administrative support tasks, including updating and sorting files, drafting and proofreading correspondence, and conducting research. Send and receive emails. Create spreadsheets. Developed office policies and procedures, worked closely with E.V.P. and C.E.O Cage Cashier

Grand Casino Hotel And Resort - Shawnee, OK

June 2018 to August 2019

Responsible for issuing cash to customers for gaming tickets and chips, performing check cashing based on company policies, operating assigned cage according to company procedures, count and verify cash amount at start, balance funds at the end of shift, customer service, complete all gaming forms and reports according to company and federal law procedures. Assistant Manager

Five Below - Edmond, OK

December 2016 to June 2018

Performed supervisory and administrative duties, Responsible for opening and closing store procedures, supervised, trained, developed and coached associates, staff scheduling, used financial reporting to drive business opportunities, Assisted payroll process and ensures budget is in line with plan, assisted in merchandising procedures, ensured the execution of company data integrity process, responsible for cash handling procedures including but not limited to preparing and dropping bank deposits, delivered exceptional customer service through personal contact with customers, CNA - Certified Nursing Assistant

Medical Staffing Network - Oklahoma City, OK

March 2015 to January 2017

Provided compassionate care in a hospital setting. Responsibilities include daily care tasks such as mobility assistance, bathing and hygiene, meal service, and awareness of patient well being. Checked, recorded and monitored vitals. Recorded details of individual patients care and vitals utilizing electronic chart recording through Epic and Cerner, while maintaining patient privacy and confidentiality. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Comforted patients and provided them with reassurance and encouragement.

Education

Associate of Applied Science in Nursing

Brown Mackie College - Oklahoma City, OK

Skills

• Microsoft office (7 years)

• Staffing (4 years)

• Staff Management (4 years)

• Customer Service (4 years)

• Office Management (4 years)

• Documentation (5 years)

• Employee Engagement (4 years)

• Employee Supervision (4 years)

• Employee Training (4 years)

• Filing (4 years)

• Payroll (4 years)

• Patient Care (10+ years)

• Charting (10+ years)

• Hiring (5 years)

• Training & Development (4 years)

• Loss Prevention (5 years)

• Recruiting (7 years)

• Store Management Experience (7 years)

• Word Processing (7 years)

• Medical Records (5 years)

• Epic (5 years)

• Cerner (5 years)

• Marketing Automation (5 years)

• Writing Skills (3 years)

• Communications (5 years)

• Computer Skills (10+ years)

• Office Experience (5 years)

• Office Manager Experience (5 years)

• Accounts Payable (5 years)

• Organizational Skills (10+ years)

• Retail Management (10+ years)

• Merchandising

• Microsoft Excel

• Sales

• Salesforce

• Technical Support

• Telligence (Less than 1 year)

• Avaya (Less than 1 year)

• Lead generation (1 year)

Awards

VOC

February 2022

+10

Assessments

Intermediate Word Processing with Microsoft Word — Expert May 2019

Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Expert

Attention to Detail — Highly Proficient

April 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Focus & Orientation — Highly Proficient

July 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Basic Spreadsheets with Microsoft Excel — Familiar February 2019

Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.

Full results: Familiar

Scheduling — Expert

May 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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