Roberta Huddy

Guest Services Agent/Room Reservations

Honolulu, HI 96815

adzh1m@r.postjobfree.com

808-***-****

I've worked in the hotel industry for over 20yrs. I have experience in the Food&Beverage Department and Front Office Operations. Job positions in F&B Department Hostess/Cashier, Cocktail Server,Banquet Cashier for special events.

Job positions held in Front Office Department, Guest Services/Front Office Agent, Room Reservations Agent,PBX Operator, Hotel Activities Agent.

I had on the job training on all job positions. Worked for many well known Hotel/Resort Companies. Work Experience

Guest Services Agent/Room Reservations Agent

Park Shore Waikiki - Honolulu, HI

May 2009 to March 2013

Duties included welcome guest in a pleasant and welcoming matter. Check in&Check out guest double check to reconcile room rate charges Communicate verbally to Housekeeping on check out room and status on arrival guest rooms. Communicate to Valet/Bellmen for guest luggage storage and retrieve guest vehicle from hotel parking. Maintain Front Office bank of $500.00 beginning and ending shifts. Input room reservations for future stays,reconcile with original reservation back up. Charge guest reservations for security deposit to guest credit cards. Check reservations on future wholesaler guest booking. Check original reservations back up from Wholesaler company. Charge wholesaler credit card for guest stay. Check Front Office check list before shift has ended.Set up wake up calls for Assist guests requests during this time

.Run end of the shift reports,batch credit card machine,Keep Front Office closing front office duties. Make cash nightly drop if collected cash directly from guest. Run recently end of the shifts reports. Included cash drop, sign off with Front Desk Supervisor or Manager before end of shift. Kept area at Fronk Desk tidy and clean for next shift. Reported to Front Desk Supervisor or Manager. Front Desk Agent/Reservationist

Hotel Coral Reef-Kauai - Kapaa, HI

January 2006 to December 2008

Duties included preparing Continental Breakfast for in house guest. Coffee, fruit juices,fresh fruit and pastries.Reconcile front desk bank of !$300.00. Perform front desk check list Duties, run daily reports for Front Desk and Housekeeping. In house guest report by last name and room numbers.arrival mad departure guests. Check reservations tray for any new future guest stay in system and wholesaler reservations . Input accurate room rate and source codes in guest stay for upcoming guest arrivals. Charge credit card of wholesalers bookings or direct booking from clients. 1 nights stay to secure hotel stay .Answer all incoming calls to hotel,direct proper calls to extension departments. Assist guest with any questions they have from places to dine and island activities. End of shift duties reconcile front desk cash bank, run closing report of any credit cards or cash collected. Batched credit card machine make cash deposit drop if needed. Prep arrival registration guest cards for next day check ins. File any room reservations in future res. folder by arrival dates. Report to Front Office Manager. Education

High school diploma

Kapaa Intermediate&High scoolò - Kapaa, HI

September 1976 to June 1981

Skills

• Guest Services

• Front Desk

• Upselling

• Cash Handling

• Excellent written and verbal communication

• Team player

• Multi tasking

• Work indepently

• Excellent phone skills

• Problem solving

• Computer skills

• Room reservations skills