Customer Service Medical Records
Resume:
LaVette Harris
Farmington, MO *****
adzgzm@r.postjobfree.com
To obtain a job as a Customer Service Representative where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Aiming to use my proven skills to provide a positive relationship between the customer and the company Over 10 years of Customer Service experience with exceptional and interpersonal and communication skills.
In-depth knowledge of answering telephone, directing calls and taking messages Typing 30-45 wpm
Achieve 97% average customer service satisfaction rate that surpasses team goal by 15% Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Customer Retention Specialist
CSLLC Communication Solution - Farmington, MO
December 2022 to Present
• Communicating with customers and support staff.
• Collecting data about customer service trends.
• Recording and responding to customer complaints.
• Developing strategies to retain customers.
• Measuring key performance metrics related to churn and retention Associate Manager
Panera Bread - Farmington, MO
July 2021 to November 2022
• Responsible for providing quality and efficient customer service to customers by anticipating every guest needs.
• Handles multiple tasks in a fast past environment while maintaining a high degree of accuracy
• Part of the training team to maintain compliance with company policies, procedures and food safety.
• Manages a crew of 10 by setting and enforcing performance, sense of urgency and service standards by keeping a high quality of customer satisfaction.
• To resolve all guest complaints in a professional and confident manner, while keeping a positive customer relationship to ensure a resolution quickly. Zone Manager
McDonald's - Farmington, NM
June 2015 to July 2021
• Responsible for providing quality and efficient customer service to customers by anticipating every guest needs.
• Handles multiple tasks in a fast past environment while maintaining a high degree of accuracy
• Part of the training team to maintain compliance with company policies, procedures and food safety.
• Manages a crew of 10 by setting and enforcing performance, sense of urgency and service standards by keeping a high quality of customer satisfaction.
• To resolve all guest complaints in a professional and confident manner, while keeping a positive customer relationship to ensure a resolution quickly. Medical Assistant
Farmington Ears Nose and Throat - Farmington, MO
July 2014 to August 2015
• Registered new patients by performing intake information and demographics.
• Performed clinical patient intake, scheduled appointments and routine follow up.
• Prepared examination rooms, equipment and clinical tools by cleaning and maintenance
• Measured vital signs
• Restocked patient rooms
Medical Records Clerk
MediCopy Services, Inc. - Farmington, MO
August 2011 to September 2013
• Protected the security of medical records to ensure that confidentiality is maintained
• Reviewed records for completeness, accuracy, and compliance with regulations
• Retrieved patient medical records for physicians, technicians, or other medical personnel
• Answered incoming calls from patients, physicians and lawyers offices concerning medical records Education
Diploma in Medical Assistant
Westwood College - Calumet City, IL
October 2009
GED
Prairie State College - Chicago, IL
April 2008
Skills
• Triage (4 years)
• Vital Signs (4 years)
• Medical Office Experience (5 years)
• Medical Scheduling (5 years)
• EMR Systems
• Patient Care (3 years)
• Microsoft Word, PowerPoint (5 years)
• Food Preparation (10+ years)
• Phlebotomy
• Quality assurance (10+ years)
• Data entry (5 years)
• English
• Customer service
• Medical Records
• MacOS Server (5 years)
• Windows (3 years)
• Windows
• Google Docs
• Leadership
• Documentation review
• Front desk
• HIPAA
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