Customer Service,Data Entry
Resume:
Camilla Ray
Arlington, TX ***** adzgzj@r.postjobfree.com
Administrative/ Clerical/Customer Service Representative
Dedicated professional with experience in office operations, office management, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Work Experience
Inventory Control Associate
Bed Bath and Beyond Distribution Centre - Lewisville, TX
February 2020-March 2023
•Maintained accurate records of inventory supply levels, orders, and deliveries.
•Identified and resolved discrepancies in inventory counts.
•Conducted regular physical inventories and analyzed stock levels to identify discrepancies.
•Coordinated with supervisor on disposal of useless assets, supplies and equipment.
•Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
•Provided assistance and direction to other stockroom, warehouse, and storage yard workers.
•Used forklifts and pallet jacks to transport items to staging areas or loading docks.
•Stocked shelves, racks, and cases with new or transferred merchandise.
•Picked orders and stocked production floor with parts to fulfill orders.
Produce Associate
Walmart Neighbourhood Market - Lewisville, TX November 2019-February 2020
•Understood and practiced proper sanitation procedures, keeping work area clean and neat.
•Stayed current with present, future, and seasonal produce offerings to properly assist customers.
•Asked questions to recommend products Helped customers with selecting, weighing and bagging produce.
•Discarded expired or damaged produce items.
•Fostered cleanliness and eye appeal of work area, storage area and produce selling floor.
•Cleaned shelves, counters, and tables.
•Watched for and recognized security risks and thefts.
•Answered questions regarding store and merchandise.
•Reviewed status and appearance of food for freshness and replenished and rotated products.
•Packaged produce according to company and store policies and procedures.
Medical Billing /coding/ins Verification Clerk
RS Clark and Associates - Dallas, TX March 2015 to September 2016
•Protected confidentiality of sensitive information to comply with HIPAA guidelines.
•Resolved patient billing issues and communicated with insurance carriers.
•Entered billing information into accounting software systems.
•Assisted with answering telephone to provide requested billing information.
•Followed up on accounts until zero balance or turned over for collection.
•Prepared and reviewed claims for submission, resolving upfront claims edits and errors.
•Communicated immediately with providers to clarify incomplete or unclear documentation.
•Verified that medical procedures were medically necessary and within insurance coverage guidelines.
•Developed and maintained relationships with insurance companies.
•Performed claims research, appeals and related follow-up using medical systems and software.
•Completed audits as per identified timeframes and reported findings.
•Kept records of invoices and support documents.
•Routed statements for mailing or over-the-counter delivery to customers.
•Loaded machines with statements, cancelled checks, or envelopes to prepare statements for distribution to customers or stuffed envelopes by hand.
•Created billing documents, shipped labels, credit memorandums and credit forms.
•Matched statements with batches of cancelled checks by account numbers.
•Performed bookkeeping work, including posting data, and keeping other records concerning costs of goods and services and shipment of goods.
•Performed general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment.
•Fixed minor problems, such as equipment jams and notified repair personnel of major equipment problems.
•Operated typing, adding, calculating, and billing machines.
•Weighed envelopes containing statements to determine correct postage and affix postage, using stamps and metering equipment.
•Verified accuracy of billing data and revised any errors.
•Consulted sources, such as rate books, manuals, and insurance company representatives, to determine specific charges and information such as rules, regulations, and government tax and tariff information.
•Obtained and relayed account information.
Salad/line Server/weekend Hostess
La Madeline Restaurant - Frisco, TX August 2012 to September 2013
•Used the POS system to accurately record and process customer orders.
•Followed guidelines to maintain serving temperatures and adequate portion control.
•Prepared and served food according to established recipes, standards, and portion sizes.
•Adhered to established recipes to support quality, portion and nutritional requirements.
•Interacted pleasantly with cafeteria patrons, offering assistance with food items and condiments.
•Complied with sanitation and food safety practices established by food service nutrition program.
•Inspected workstations to comply with food service standards.
•Offered ingredient, availability and pricing information to foster informed food selection.
•Set up stations with food products and utensils to drive food service.
•Handled customer complaints in a professional manner, resolving them in a timely fashion.
•Garnished foods and positioned on tables to keep visible and accessible.
•Served food to customers when waiters and waitresses needed assistance.
•Cleaned and polished counters, shelves, walls, furniture, or equipment in food service areas or other areas of restaurants and mop or vacuum floors.
•Stocked cabinets or serving areas
•Located items requested by customers.
•Greeted and seated customers.
•Ran cash registers.
•Carried food, dishes, trays, and silverware from kitchens
•Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays.
•Replenished supplies of food and equipment at steam tables and service bars.
Medical Assistant/medical Office Assistant
All Medical Personnel - Dallas, TX August 2009 to January 2010
•Entered patient data into EHR system, ensuring accuracy and integrity of medical records.
•Scheduled patient appointments, tests, and procedures in computerized scheduling system.
•Answered telephones to give information to callers, take messages, or transfer calls to appropriate individuals.
•Used EMR software to manage patient records and files.
•Handled daily office operations such as filing, data entry, and inventory management.
•Processed authorization approval forms for ultrasounds, MRIs and CT scans.
•Developed and maintained effective relationships with healthcare staff, patients, and insurance providers.
•Compiled reports and updated records in alignment with HIPAA guidelines and standards.
•Reviewed medical records for accuracy and completion as required by insurance companies.
•Provided verbal or writing instructions to patients to prepare for appointments and procedures.
•Copied and charted patient information to create and prepare new patient charts.
•Processed patient registration, medical forms, and release of information requests.
•Prepared new patient charts by charting and copying and completing medical documents.
•Completed documents, case histories, and forms, such as intake and insurance forms.
•Maintained medical records, technical library, and correspondence files.
•Received and route messages and documents, such as laboratory results, to appropriate staff.
•Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
•Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
•Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
•Arranged hospital admissions for patients.
•Assisted with on boarding process for new medical staff members by coordinating orientation activities.
•Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.
•Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
•Transmitted correspondence and medical records by mail, e-mail and fax.
•Answered telephones and directed calls to appropriate staff.
•Completed insurance or other claim forms.
•Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
Specimen Collector/medical Assistant
All Medical Personnel - Dallas, TX June 2006 to January 2010
•Documented medical data in patient charts, facilitating accurate records.
•Delivered administrative support to medical practices, aiding in quality healthcare services.
•Educated patients about their conditions and treatments.
•Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
•Assisted physicians and nursing personnel with injections. phlebotomy, and other patient care procedures.
•Obtained patient medical histories for inclusion in records.
•Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
•Obtained medical information and measured vital signs, weight, and height.
•Collected blood, tissue and other laboratory specimens, logged specimens, and prepared them foresting.
•Performed routine laboratory tests and sample analyses.
•Explained treatment procedures, medications, diets, or physicians' instructions to patients.
•Recorded patients' medical history, vital statistics, and information such as test resulted in medical records.
•Cleaned and sterilized instruments and disposed of contaminated supplies.
Medical Receptionist/medical Office Assistant
Quality Personnel Service - McKinney, TX
August 2007 to March 2008
•Provided typing, word processing, and clerical support and assisted with special projects.
•Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
•Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
•Checked visitors in and directed or escorted to appropriate departments and personnel.
•Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
•Assisted in resolving customer complaints and disputes.
•Complied with privacy and confidentiality policies when communicating with callers and guests.
•Maintained detailed and accurate records of visitor requests and of calls received.
•Maintained office and faculty supplies to keep optimum stock on hand.
•Maintained various office or program records using secure filing system.
•Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
•Signed for incoming deliveries and notified employees of packages.
•Handled frequent work process interruptions with flexibility and poise.
•Answered questions about organization and provided callers with address, directions, and other information.
•Displayed pleasant and professional voice and demeanor, positively representing organization.
•Used sign-in sheets and other check-in procedures to track visitors on premises.
•Transmitted information and documents to customers via computer and mail.
Assistant Therapy Coordinator
Legacy Therapy Group - Plano, TX
February 2005 to August 2005
•Managed office and maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
•Prepared activity reports to inform management of status and implementation plans of programs, services, and quality initiatives.
•Analysed facility activities and data to aid planning and cash and risk management and to improve service utilization.
•Conducted recruitment, hiring, and training of personnel.
•Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care.
•Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
•Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.
•Skilled in using various software applications and programs including Microsoft Office and
PHC Supervisor/home Health Aide
Cap rock Home Health Agency - Plano, TX
August 2003 to September 2004
•Responded to client requests in a timely and compassionate manner.
•Recognized emergency situations and implemented appropriate emergency procedures.
•Offered companionship and emotional support to clients while assisting with daily tasks.
•Adhered to professional standards to protect reputation of home care agency.
•Transported patients to bathroom and provided incontinent care.
•Assisted patients with bathing and grooming to encourage personal hygiene.
•Provided support and personal services, enabling patients to stay in homes.
•Recorded patient information, notifying nursing staff of changing or unusual conditions.
•Followed procedures regarding infection prevention and control and handling of hazardous waste.
•Helped family members transport patients, teaching methods to lift and re-position.
•Participated in staff meetings to discuss patient care plans.
•Maintained accurate records of patient care, condition, progress, and concerns.
•Transported patients using proper body mechanics or lifting devices for accident prevention.
•Advised on nutrition and housekeeping, supporting activities of daily living.
•Developed and implemented individualized plans of care.
Unit Secretary/Monitor Tech/ contract temporary
Plano Medical Centre - Plano, TX November 2002 to March 2003
•Committed to delivering excellent customer service while working in a fast-paced environment.
•Operated telephone switchboard to answer, screen, and forward calls.
•Provided support with patient registration and billing.
•Prepared discharge documents and completed other paperwork.
•Processed and managed patient records in folders for easy viewing and access by doctors and nurses.
•Notified support services of unit issues related to housekeeping or facilities maintenance.
•Answered patient call signals or bells to determine patient needs.
•Greeted visitors or callers to handle inquiries and direct to appropriate personnel.
•Used computer and job-related software to compile and record medical charts, correspondence and reports.
•Organized patient files and medical records.
•Answered telephones and directed calls to appropriate staff.
•Received and route messages and documents, such as laboratory results, to appropriate staff.
•Compiled and recorded medical charts, reports and correspondence, using typewriter and personal computer.
•Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
•Transcribed recorded messages and practitioners' diagnoses and recommendations into patients ‘medical records.
Medical Receptionist/medical Office Assistant
Medical Professionals - Plano, TX
October 2000 to January 2002
•Provided typing, word processing, and clerical support and assisted with special projects.
•Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
•Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
•Handled frequent work process interruptions with flexibility and poise.
•Checked visitors in and directed or escorted to appropriate departments and personnel.
•Maintained office and faculty supplies to keep optimum stock on hand.
•Assisted in resolving customer complaints and disputes.
•Displayed pleasant and professional voice and demeanour, positively representing organization.
•Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
•Processed incoming and outgoing documents via electronic methods and systems.
•Answered questions about organization and provided callers with address, directions, and other information.
•Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees.
•Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
•Maintained various office or program records using secure filing system.
•Signed for incoming deliveries and notified employees of packages.
•Maintained detailed and accurate records of visitor requests and of calls received.
•Complied with privacy and confidentiality policies when communicating with callers and guests.
•Transmitted information and documents to customers via computer and mail.
•Used sign-in sheets and other check-in procedures to track visitors on premises.
Staff Search/Contracted
Texas Back Institute - Dallas, TX
January 2000 to June 2001
•Responded quickly to meet customer needs and resolve problems.
•Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
•Performed routine and scheduled maintenance services.
•Focused on learning new skills and staying updated with industry changes.
•Worked with co-workers to complete tasks.
•Provided efficient and courteous service to customers at all times.
•Sought continuing education opportunities to stay current with industry trends.
•Committed to delivering excellent customer service while working in a fast-paced environment.
•Participated in ongoing training to enhance own job skills and knowledge.
•Performed general maintenance and repair.
•Supported physicians in examinations, procedures,
•Stocked supplies and instruments for examination rooms.
•Helped prepare medical instruments and equipment.
•Educated patients about their conditions and treatments.
•Obtained patient medical histories for inclusion in records.
•Provided patient education and post-visit care instructions to foster care continuum.
•Worked interdependently with other professionals to provide quality health care to patients.
•Cleaned treatment rooms and medical instruments, complying with infection control standards.
•Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
•Showed patients to examination rooms and prepared for physician.
•Set up medical laboratory equipment.
•Cleaned and sterilized instruments and disposed of contaminated supplies.
•Helped physicians examined and treated patients, handing them instruments, and materials and performing such tasks as giving injections and removing sutures.
•Recorded patients' medical history, vital statistics, and information such as test resulted in medical records.
•Obtained medical information and measured vital signs, weight, and height.
•Prepared treatment rooms for patient examinations, kept rooms neat, and clean.
Medical Assistant/medical Records Clerk
Cardiovascular Consultants - Dallas, TX
June 2000 to October 2000
•Adhered to HIPAA confidentiality practices regarding access to and release of patient health information.
•Delivered charts to assigned areas of hospital or medical facility by following established routing procedures.
•Managed coding of diagnostic and treatment procedures contained in outpatient medical records.
•Scanned paper medical records for electronic filing.
•Retrieved medical records by following chart-out procedures.
•Organized release of medical information to authorized personnel.
•Uploaded physician progress notes, history and physicals into electronic medical records.
•Verified accuracy of medical record documentation.
•Responded to inquiries from physicians and other healthcare providers.
•Resolved medical record discrepancies by collecting and analyzing information.
•Called doctor offices to obtain information for authorizations.
•Updated patient demographic information in medical records.
•Identified, compiled, abstract and code patient data, using standard classification systems.
•Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedure sand treatment into computer.
•Scanned patients' health records into electronic formats.
•Reviewed records for completeness, accuracy and compliance with regulations.
•Compiled and maintained patients' medical records to document condition and treatment and to provide data for research and cost control and care improvement efforts.
•Utilized software programs to accurately document patient information into electronic databases.
•Released information to persons or agencies according to regulations.
•Maintained and operated variety of health record indexes and storage and retrieval systems to collect, classify, store and analyzed information.
•Resolved and clarified codes and diagnoses with conflicting, missing and unclear information by consulting with doctors and others and by participating in coding team's regular meetings.
•Retrieved patient medical records for physicians, technicians and other medical personnel.
•Protected security of medical records to ensure that confidentiality was maintained.
Receptionist/sales Audit Clerk
Michael's Stores Incorporated - Irving, TX November 1997 to March 1998
•Reconciled and noted and reported discrepancies found in records.
•Operated computers programmed with accounting software to record, store, and analyzed information• Accessed computerized financial information to answer general questions and give details on specific accounts.
•Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
•Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
•Compared computer printouts to manually maintained journals to determine if match.
•Complied with federal, state and company policies, procedures, and regulations.
•Maintained inventory records.
•Operated 10-key calculators, typewriters, and copy machines to perform calculations and produced documents.
•Compiled statistical, financial, accounting, and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable and profits and losses.
Education
Richland Community College
October 2016
Certificate in Medical Technology(Patient Care Tech/Phlebotomy Tech)
Richland Community College - Dallas, TX
October 2015 to January 2016
Associate's degree in Nursing
Concord Career College/Incomplete - Grand Prairie, TX
March 2011 to July 2011
PREREQUISITES for Nursing degree in Psychology
North Lake College - Irving, TX August 2009 to January 2010
PREREQUISITES for nursing degree in Lifespan Psychology
Collin County Community College - Dallas, TX
August 2005 to January 2006
Certificate in Medical Assisting
Sanford Brown College - Dallas, TX
August 1999 to June 2000
Certificate in Medical Office Assisting
Draughon Business College - Springfield, MO
August 1990 to June 1991
Skills
•Multi Line Phones
•Computer
•Filing (Alpha/ Numerical)
•EMR
•Insurance Verification Scheduling
•Medical Terminology
•Data Entry
•Accounting Payroll Billing/ Coding Customer Service
•Receptionist
•Charting
•Vital Signs
•Phlebotomy
•Supervisory/Management
•Medical Records
•Medical Receptionist
•Medical Office Experience
•Medical Billing
•Infection Control Training
•HIPAA
•Medical Scheduling
•Laboratory Experience
•Office Administration
•10 Key Data Entry
•Clerical Experience
•Experience Administering Injections
•Records Management
•Phone Etiquette
•Supervising Experience
•Accounting Software
•Management
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