CURRICULUM VITAE

DATA PERSONAL

Gender : Female

Name : Mia Tamia Soegiharto

Date/Place of birth : Batam / 30

th

October 1988

Email : adzgz6@r.postjobfree.com

No. Handphone : 081*********

Home Address : Batam Nirwana Residence Blok G6 No.2, Sekupang, Batam, Kep. Riau

Marital Status : Married

Bachelor’s Degree (S1)

Majoring in Information Systems, STMIK-LPKIA Bandung Period 2006 – 2010 with GPA 3.85 of 4.0

Final Paper : Software Design of Scheduling Export Product Checking Web Based in Bea Cukai Office Madya Pabean Bandung WORK EXPERIENCE

Company : Bank Riau Kepri

Position : Senior Banking Officer (PinKas Pemko Batam) Period : 2 February 2015 – 30 April 2020

Job Description :

1. Coordinate with branch managers and senior management and develop various strategies for business development.

2. Administer and provide comprehensive banking services all small and mid size businesses. 3. Keep track of same and maintain good relationships with present clients. 4. Assist in collection of applicant financial data and provide solutions to cater to individual need. 5. Monitor all loan application and prepare an efficient loan structure. 6. Administer cross selling of bank products and services to customers. 7. Evaluate credit card applications and ensure compliance to current bank policies and regulations. 8. Ensure compliance all policies and regulations and address any business related issue. 9. Monitor all issues by regulators and execute various audit points within timeframe. 10. Develop and provide enhancement to present banking services and product among community. 11. Develop and maintain effective relationships with small customers and initiate an increase in business.

12. Undertood Indonesia Tax Regulation (PPh 21, 23, 26, 25,Final 4 (2), PPn, etc.) 13. Analyze customer requirements and develop appropriate banking products. 14. Participate in various meetings and prepare a strategy for increasing business. 15. Maintain high quality of all banking assets such as loans and overdrafts. 16. Ensure optimal levels of customer services at all times. Company : Bank Riau Kepri

Position : Customer Service

Period : 2 February 2011 – 30 January 2015

1. Provide splendid customer services to customers in a friendly and courteous manner at all times.

2. Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.

3. Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay. 4. Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties. 5. Inform and suggest new banking products to customers. 6. Provide information to customers on their account status and account balances . 7. Open new bank accounts according to laid down rules and guidelines . 8. Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.

9. Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.

10. Participate in marketing and awareness campaigns in the bank to create an enlarged customer base.

11. Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction. 12. Ensure that customers’ confidential information is properly protected and only used for official purposes .

13. Be involved in performing some financial related and marketing transactions. 14. Channel complex customer complaints and challenges to the right quarters for effective resolution .

15. Continuously update skill by participating in professional trainings, go for course as instructed by management and be willing to contribute acquired knowledge to the development of the back.

CERTIFICATE PROFESIONAL

PROFESSIONAL IMAGE AND GROMMING

Tentor : Bank Riau Kepri

Venue : Batam, Prov. Kepri

: Bank Riau Kepri

Venue : Batam, Prov. Kepri

SKILL

Language

Indonesia : Native

English : Intermediate

IntermSoftware

Microsoft Office : Advanced

Corel Draw : Intermediate

MICROSOFT APPLICATION SPEIALAIST

Institution : Microsoft Inc.

Venue : Bandung, West Java

SERVICE EXCELLENT AWARD

Tentor

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