Komalpreet Kaur

North York, ON M*R *P*

Phone – 437-***-****

Email – adzgyk@r.postjobfree.com

CAREER OBJECTIVE

Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a mely manner while upholding the highest standards of customer sa sfac on. Extensive experience in using mul ple communica on channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and mo vate a team to success.

Mo vated team player experienced in providing excep onal customer service. Proven ability to remain calm and professional in high-stress situa ons while being able to quickly and effec vely resolve customer complaints. Possesses excep onal communica on, organiza onal and mul tasking skills. Commited to providing the highest quality service and crea ng a posi ve customer experience.

EXPERIENCE

2 YEARS EXPERIENCE IN CUSTOMER SERVICE REPRESENTATIVE (TOUCHSTONE EDUCATIONALS, Amritsar, PUNJAB) December 2020 – November 2022

• Responded to telephone inquiries and complaints following standard opera ng procedures.

• Delivered personalized customer rela ng to ques ons and promptly resolved basic problems on customer accounts.

• Maintained a high level of professionalism when dealing with difficult customers.

• Maintained knowledge of company products to provide helpful sugges ons and recommenda ons to customers.

• Followed up with customers regarding product func onality and overall sa sfac on.

Educa on

01-01-2020 to 30-08-2022: Business studies/Marke ng management/Accoun ng/Economics 09-01-2023 to present: Business general program in Niagara College, Toronto Expected graduation August 2024

Skills

• Account management

• Administra ve support

• Effec ve communica on

• Microso Excel

• Report Crea on

• Microso PowerPoint

• Report Prepara on

• Customer Service

• Problem-solving Ability

• Stock management

• Customer Rela ons

• Sales Exper se

• Computer Proficiency

• Records Prepara on

• Microso word

• Order fulfillment

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