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Customer Service Human Resources

Location:
Houston, TX
Posted:
September 04, 2023

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Resume:

Brian Kinnerk

adzgyb@r.postjobfree.com 1-908-***-****

linkedin.com/in/brian-kinnerk-8b759b4

Summary

An accomplished, dedicated Executive Management professional and business leader with an exemplary track record of sustained success across a variety of organizational types and industries.

Extensive hands-on experience in industries such as Medical Devices, Durable Medical Equipment, Health Technology & Treatment Services, Life Sciences, Telecommunications, etc. across all critical business functions: B2B & B2C Sales Management, Marketing, Customer Service, Technical Support, Manufacturing, Quality Systems, Human Resources, Budgeting, Profit & Loss Responsibility, etc.

Repeatedly built up or turned around distressed or under-performing organizations through an unwavering focus on sound business fundamentals, organizational clarity, customer satisfaction, a robust quality system and assembly of motivated, high-performing teams.

Noteworthy personal attributes include: Commitment, Dependability, Reliability, Accountability, Honesty, Strong Work Ethic, Autonomy, Consistency, Decisiveness, Determination, Humor, Motivation, Mentoring

Professional Experience

Chief Operations Officer

Precision Sleep Solutions, LLC

2016 – Present (7 yrs.)

-Precision Sleep Solutions, LLC (formerly Precision Pulmonary Diagnostics) provides turn-key, comprehensive fatigue management programs - screening, testing, diagnosis, equipment, treatment, monitoring and compliance- to safety-sensitive industries.

- Responsible for all day-to-day operations within the business: OSA Testing & Clinical Treatment, Patient Monitoring & Compliance, Client Management, Sales & Marketing, Patient Onboarding & Processing, Logistics, Finance, etc.

Vice-President of Commercial Operations

Arrayit Corporation

2014 – 2016 (2 yrs.)

- Arrayit Corporation empowers the pharmaceutical, research and diagnostic communities through the development & manufacture of life science technologies and equipment to enable disease detection and prevention.

- Recruited by key investors to lead the successful strategic direction of the company away from distribution of lab equipment and supplies to marketing the company know-how & process expertise in the form of service contracts to researchers utilizing microarray technology.

President/General Manager Comfort Audio 2012-2014 (2 years.)

- Comfort Audio is a Swedish manufacturer and distributor of assistive listening and communication devices to facilitate learning in classroom s and educational environments

- Hired to establish a start-up subsidiary for the US market to distribute Comfort Audio products. Build up the sales and service organization from the ground floor and later facilitated the sales of the organization to a competitor.

Proprietor / Consultant

Kingers, LLC

2011 – 2016 (5 yrs.)

Founded a general business consulting and advisory practice focusing primarily on the hearing healthcare industry, medical devices organizations and the investment community.

Managing Director

Siemens

2010 – 2012 (2 yrs.)

- Responsible for the North American hearing instruments division of the German-based technology conglomerate, to include all sales, distribution and manufacturing operations.

- Recruited by Siemens to turn around their declining hearing instruments business in North America.

- Successfully overhauled all customer-facing functions - sales, marketing, training, tech support, etc. - yielding positive sales results in my first year. - Implemented and imposed several cost-cutting measures to materially improve bottom-line results.

Country Manager / President

Unitron US

2002 – 2009 (7 yrs.)

- Directed all business activities in the US market on behalf of a Canada-based manufacturer of hearing instruments and technology.

- Promoted by ownership to oversee the successful integration of the US subsidiary of recently-acquired Unitron Global by Phonak Group.

- Led the organization through a period of unprecedented growth and profitability over seven years, effectively doubling gross revenues and market share.

Managing Director

Phonak Canada

1999 – 2002 (3 yrs.)

- Managed the Canadian subsidiary of the Switzerland-based medical device / hearing instrument manufacturer, Sonova. - Promoted to direct and oversee the successful integration of a recently-acquired Canadian OEM company of Phonak into the parent organization.

- Built the Phonak Canada operation from the ground up and drove business growth to 3-times revenues and 2-times market share over three years.

National Sales Manager

Phonak US

1996 – 1999 (3 yrs.)

- Managed & directed all Field Sales, Inside Sales & Technical Training functions and personnel for the US subsidiary of the Swiss-based manufacturer of hearing instruments.

- Delivered year-over-year sales revenue growth of 20%+ for three consecutive years.

Skills

Strategic Leadership. Team-Building. Performance Management. Organizational Efficiency, Sales Management. Customer Retention & Satisfaction. Profit & Loss Management. Quality Systems. Manufacturing, Human Resource Management, Budgeting. Business Turnaround & Start-Up Experience.

References

Furnished upon request



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