Call Center Human Resources
Resume:
Niko Hantzeas
**** ****** * **** *******, Iowa **627
adzgxs@r.postjobfree.com
Objective
Hard-working, committed and freshly graduated professional seeking to combine advanced coursework and 23 years management experience in human resources into a challenging career solving practical staffing problems within an organization in need of talented and motivated staff.
Experience
1994-2017
General manager & owner Parthenon Pizza & Steakhouse
Developed a distinctive work environment and spearheaded innovative strategic thinking. Managed company resources productively and directed the people development and deployment process. Built a dynamic organization while simultaneously overseeing day-to-day operations.
2020-2023
Call center coordinator Iowa City Veterans Hospital
My role was to hire, train, monitor and motivate. Coached call center staff through challenging customer service issues. Analyzed call center data and prepared reports for upper management. Evaluated staff effectiveness and performance quarterly.
Education
University of Iowa, Iowa City, Iowa
Bachelor's degree in human relations. 3.75 cumulative GPA. Recognized on the Dean’s list every year. An emphasis on human resources, business administration, psychology. and organizational studies.
Communication
Excellent written and verbal communication skills.
Confident, articulate, and professional speaking abilities.
Empathic listener and persuasive speaker.
Speaking in public, to groups, or via electronic media.
Excellent presentation and negotiation skills.
Leadership
23 years restaurant management experience, coupled with a bachelor's degree in human relations has instilled in me the ability to delegate, inspire and communicate effectively. It all starts with honesty, confidence, commitment, and creativity.
References
Available upon request.
Contact this candidate