Marilyn Nicholls

Phone number: 647-***-****

Email: adzgwu@r.postjobfree.com

Skills and Qualifications

Team Player – Participate by attending Outreach Activities for the City of Mississauga.

Exceptional Customer Service – Interacting with Residents Daily Basis by providing Excellent Listening Skills and detailed information and Resolving Inquiries.

Call Centre Experience – Demonstrated by taking 60-80 calls per day.

Welcoming & Providing Residents at Welcome Desk Civic Centre with Attentive Customer Service Skills.

Data Entry Skills – Entered Tax Payment Information into TXM (City of Mississauga Application) and into Infor System for Service Requests to Business Unit.

Excellent Communication Skills- Responsible for Corresponding to Customer Inquiries via Email for Multiple Departments within the City of Mississauga.

Cashier – Handling Cash Transactions at Point of Sale Terminal as a Front Line Customer Service Worker

MS Office, Word, Excel, Outlook – Everyday use through Spreadsheet lookup, Email Review.

Business Applications

EDI- Performed Order Processing and ensured orders were accurate.

SAP- Researched Invoice Details; Processed Order Entry from outside Vendors.

INFOR System – Created Service Requests orders to various Business Departments within the City of Mississauga.

SharePoint – Uploaded information to Client Files; Investigate information sent via Residents to the City of Mississauga for auctioning.

Tax Manager System (TXM) – Provided Customer Information by reviewing account details. Processed Tax Payments, Tax Statements, Tax Bills and Tax Receipts.

Mississauga Approvals Express (MAX) – looked into Planning & Building inquiries.

Knowledge Base – used to help provide Residents with correct information and next steps when creating Service Requests.

E-City- Help Residents Navigate City of Mississauga’s website.

Professional Experience

Customer Service Advisor 3-1-1 City of Mississauga – August 2017 – Present 2023

Customer Service Representative – City of Mississauga – March 2016 – August 2017

Public Relations Administrator - City of Mississauga September 2014 – January 2015

Box Office Assistant – City of Mississauga –September 2019- 2021

Cashier - SportChek – November 2015 – July 2021

Usher - Maple Leaf Sports & Entertainment September 2015 – July 2018

Keyholder/Cashwrap Lead -UGG Australia September 2014 – September 2015

Business Operations Specialist -Samsung Electronics June 2011 – May 2013

Customer Service Representative -Kellogg Canada November 2008 – November 2009

Education

Time Management for Employees – June 2020

Lean White Belt Certification – December 2016

BRAVO Training Certificate – March 2020

Public Health Ontario & City of Mississauga February 2016/October 2014

SharePoint

Executive Education Schulich of Business 2012

Finance for Non-Financial Managers

Frankley Convey 2013

Time Management

Executive Education Schulich of Business 2011

Project Management Course

National Academy 2003-2004

Mississauga, Ontario

Still in progress Physiotherapy Assistant

Drake Business School 1987

Certificate Micro-Computer Business Applications

Contact this candidate