Customer Service High School

SIMRAT KAUR NAGRA

kaursimratS**agmail.com 204-***-**** Portage La Prairie, MB RINIH1

Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning

innovations. Bringing outstanding problem-solving and abilities paired with in-depth know led ge of policies and

procedures. Polished in evaluating employee performance and overseeing key projects.

Skills

® Financial Management

® Operations Management

© Business Administration

© Policy Implementation

Experience

Iqbal Ladha Richmond, BC

Manager

06/2023 - 08/2023

Josh Black Portage La Prairie, MB

Supervisor

08/2020 - 06/2023

Iqbal Ladha Richmond, BC

Manager

02/2018 - 08/2020

Aman Ludhiana, Punjab

Lab Assistant

08/2014 - 04/2017

© Reviewed contracts before signing them on behalf of the organization.

@ Managed vendor relationships by negotiating contracts and ensuring

timely delivery of goods and services.

@ Resolved customer complaints in a timely manner while ensuring customer

satisfaction.

@ Conducted weekly meetings with team members to discuss upcoming

tasks and project deadlines.

® Provided leadership during times of organizational change or crisis

situations.

@ Developed annual goals for each department based on market trends and

competitor analysis.

© Performed routine laboratory tests, such as cell culturing, PCR and ELISA

assays.

® Maintained laboratory equipment and supplies, ensuring proper

functioning of instruments.

Conducted data analysis to identify trends in experiments.

Education and Training

Cambrian College New Westminster, BC

High School Diploma

08/2019

Chandigarh University Chandigarh, Punjab

Associate of Science in Biotechnology

01/2017

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