Customer Service Assistant Manager
Resume:
Christy Wallis
Abilene, TX *****
*************@*****.***
Willing to relocate to: San Angelo, TX
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Alpha Barnes Real Estate Services - Abilene, TX
February 2019 to Present
Answering phones, direct customer service with current residents, prospects, vendors, etc. Updating lease files online through OneSite. Creating new leases. Inputting invoices, rent payments, weekly & monthly reports. Marketing & following up with potential residents. Creating work orders & closing them out as they are completed. Scheduling various venders regarding needs. Ordering various supplies as needed. Walking property & units to inspect for any type of damages or access resident's specific needs.
Leasing Consultant
The Landing Apartments - Abilene, TX
January 2018 to January 2019
1. Assisting current residents with various tasks such as creating work orders, move out process/ procedures, creating work orders, processing payments for monthly rent, etc. 2. Assisting prospective residents with questions, giving tours of property, showing available units. 3. Processing applications & screening prospective residents. 4. Creating/editing leases.
5. Marketing at various local businesses.
6. Updating our current available units on several rental websites. 7. Following up with leads via email or phone calls. 8. Maintaining, entering, or editing info on leads/prospects. 9. Creating monthly newsletter for current residents. 10. Filing
11. Notifying current residents regarding resident events, incentives for renewal of lease, etc. 12. Scheduling pest patrol, flooring replacements, maintenance & housekeeping. 13. Working closely with various vendors.
14. Ordering appliances, light fixtures, & various needed supplies. Laundry Attendant
Wisteria Place - Abilene, TX
August 2017 to December 2018
Collecting laundry several times throughout the day. Washing, drying, folding, hanging linen,towels, clothing, etc & delivering to the designated areas or recipients. Handling bio-hazard items, washing, drying, & delivering appropriately. Ensure laundry room is stocked well with necessary items & any & all harsh chemicals are stored in the appropriate matter. Maintain a current log of residents. Etc. Housekeeper I
Dyess AFB - Abilene, TX
August 2016 to July 2017
Cleaning various lodging facilities on base. Interacting with individuals staying in the lodging facility. Ensuring the room/living quarters is up to their standard. Keeping cleaning cart stocked. Apartment Cleaner
CLEAN AS A WHISTLE - Abilene, TX
June 2013 to July 2015
Deep cleaning various local apartment complexes.
Education
Social Work
Hardin-Simmons University
Pharmacy Tech
Cisco College
Skills
I do have some office skills... typing, filing, multi-line phone system, computer, etc. (2 years), Microsoft office, Microsoft word, Adobe Acrobat,Google chrome, etc. I have taken Health Science and Medical Terminology at Cisco Junior college. (3 years), Tax Credit, Property Management, Customer Service, Guest Service, Front Office, Reception
Certifications/Licenses
CPR/AED
August 2016 to August 2018
Driver's License
Assessments
Customer Service Skills — Familiar
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/z3vay-1iqheb-we7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am a very hard worker. I have an eye for detail & never do anything half-heartedly. I take initiave well, but I am also able to take direction... I am teachable & learn quickly.
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