Rhonda Allen, CPAR, CBCS, CMAA
HM 205-***-****, Cell 205-***-****. Birmingham, AL, **************@*****.***
Professional Profile
Administrative professional adapt at using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures
Skills include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Core Skills:
ICD 9, ICD 10, HCPC Level II, IDX, EMMI, Cerner
CPT Codes
Medical Terminology
Well versed with EOB and COB
Microsoft Office, Window, Word, Excel, Power Point, Access
17 years Customer Services Rep at Social Security Administration
Professional Work Experience
UAB School of Dentistry---Account Service Representative II May 15, 2023 -August 18, 2023
Process Claims:
Add/Delete/Update
Insurance
Verify insurance via
Fax, phone, and website
Create Database via Excel
Data Entry
Verify Insurance Coverage/Eligibility by providing facility TAX ID, Physician NPI.
Interpreted patient’s ledgers, payment invoices.
Answering patient questions about claim/invoices, payment.
Help resolve payment/billing issue or escalate to a higher authority to rectify.
I worked in Salud.
Register patient which included:
o Collecting demographic information
o Scanning in Insurance/DL cards
Insurance Referrals
Pre-Authorization
Follow-up on claims
Resubmit claims.
Collect Payment via cash, money orders and credit cards.
Charge Clearance Rep UAHSF Department of Pediatrics
Charges Ticket Rep (CTP/Data Entry) April 2021 – December 2021
Prepare Charge Ticket for keying
o Identify Patient ‘s MRN#
o Date of Service (DOS)
o NPI # (Referring physician)
o Procedure codes
o Diagnosis codes
o Add-up procedure codes on adding machines/tape should equal to
codes entered in the computer system.
o Enter data into computer system
o Patient’s MRN#
o Procedure codes
o Diagnosis
o Date of injury information, in applicable
o NPI#, if needed
o Once all the tickets are entered into computer, verify that data
entered with information entered in the system is accurate.
Patient Access – UAB Hospital, Birmingham, AL March 2021 – March 2021
Financial Counselor
o Complete registration for patient via phone (during pandemic) who
were not fully registered at the initial visit to the hospital,
some individual may not have finish gathering demographic
information, insurance information, guarantor information,
emergency contact, i.e.
o Discussed co-payments, deductible, and billing arrangement for
outstanding
o Took payments over the phone.
Patient Financial Services UAB Eligibility Services, Birmingham, AL Oct 2020- Mar 2021
o Prepare letters to patients advising them whether they approved
and/or denied for Charity Care.
o Gave clients a follow-up call to remind them of outstanding
documentation.
o Account Review
o Account Update
o Strong Verbal/Written Communication Skills.
o Responsible for working on 40 to 70 account per day
o Complete all assigned project in a timely manner
o Assist client and in all requested tasks
Patient Financial Services -- UAB Navigant Birmingham, Al September 2019-March 2020 (COVID-19)
Patient Account Representative
o Worked CTB
o Added R88 on patient account
o Deleted insurance for record, if incorrect.
o Verified Patient Demographics
o Noted Patient Accounts
o Account Updates.
o Strong Verbal / Written Communication Skills.
o Complete all assigned projects in a timely manner.
o Assist client and patients in all requested projects in a timely
manner.
Education:
Generation USA Administrative Medical Assistant Training Program August 2019
Birmingham, AL
Healthcare Reimbursement, Associate Degree
September 2016
Virginia College, Birmingham AL
Medical Billing and Coding, Diploma December 2014