Customer Service Quality Assurance
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Hi, I'm Yadira Bravo.
Customer service professional experienced in identifying and selling products based on customer needs and processing credit card and cash transactions. Skilled in using computers and handheld devices. Delivers quality customer checkout experience.
Friendly Cashier with experience working with people of diverse backgrounds. Fast learner with competencies in interpersonal communication, conflict resolution, and cash handling. Skilled at employing tried-and-true conflict de-escalation techniques to keep customers happy.
Friendly customer-focused cashier with attention to detail, good math skills, and ability to develop good customer relations, leading to customer loyalty and retention. Greet customers and collect payment using POS systems. Generate repeat business by determining customer needs and following-up.
************@*****.**
m
786 Farmington Avenue,
Pottstown, pa 19464 mon
tgomery County
Merchandise restocking
Cash handling
Inventory control
Conflict resolution
Customer service
excellence
Scanner operations
Cash register operation
Restock products
Drawer balancing
Price verification
Training and development
Quality assurance and
control
Cutting and slicing
techniques
Food production
Meal preparation
CASHIER Sep 2020 - Current
Giant, Pottstown, pa
I working directly with the costumers, register
Processed cash register transactions by inputting product costs and giving back change.
Bagged and packaged customer orders and purchases. Returned non-purchased products to shelves and performed general merchandising functions.
Employed suggestive selling techniques to promote [Type] products.
Maintained merchandise displays, including endcaps, floor displays, and aisles.
Collected payment for customer purchases.
Assisted customers with locating items, answering questions and providing direction and service.
Answered questions regarding [Type] products.
Greeted all customers and provided prompt and friendly service. COOK Jun 2020 - Sep 2020
High street steak, Pottstown, Pennsylvania
Cooked food products following established instructions for the preparation of particular menu items.
Paid close attention to presentation to give customers attractive dishes in line with restaurant standards.
Cooked items to correct temperatures to minimize risk of Y
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A
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R
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Education
food-borne illness.
Maintained and operated standard cooking equipment including grills and deep fryers.
HOUSEKEEPER AND INSPECTION ROOM Jan 2018 - Jan 2019 holidays inn suite hotel, limerick, pa
Checked rooms carefully for guest items, safety hazards, and maintenance requirements.
Completed room cleaning assignments quickly to meet strict schedule demands.
Provided clean bathrooms by replenishing supplies, scrubbing tubs, and sanitizing surfaces.
Stripped bedding, counted room linens, and refreshed room with fresh sheets, pillowcases, and towels.
Cleaned public areas, waiting rooms, and washrooms, consistently maintaining housekeeping equipment and identifying areas in need of immediate attention
Contributed to the increase in quality and efficiency goals and customer satisfaction ratings.
TAXI DRIVER Mar 2017 - Sep 2018
Pottstown cab, Pottstown, Pennsylvania
Provided assistance to disabled or mobility-challenged passengers, including transporting wheelchairs or other assistive equipment.
Maintained vehicle operation and cleanliness to enhance passenger comfort.
Responded to pick-up requests and traveled to assigned locations.
Transported passengers to and from destinations with focus on safety and timely arrival.
Planned efficient routes to maximize passenger turnover and satisfy the customers with quick deliveries.
COSMETOLOGY
May 2003
Rogie's school, san juan, pr
ASSOCIATED ADMINISTRATION - ACCOUNTING
May 1996
International junior college, San juan, pr
•mayor administration with concentrated in accounting
• labor law
• customer service
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