Customer Service Data Entry

Hector Ortega

Wauwatosa, WI 619-***-**** ******.******.*@*****.*** linkedin.com/in/hector-ortega-x A driven, bilingual professional with the educational qualifications and skill set needed to excel in numerous roles. Recognized as an efficacious cross-functional collaborator who thrives in fast-paced, high-energy environments while exceeding all goals and performance objectives. A strong communicator and presenter who works well with diverse personalities and people at all levels of an organization. Core Competencies & Technical Proficiencies

Administrative Expertise Customer Service Collaboration & Training Scheduling & Calendar Maintenance Troubleshooting Zendesk Reporting Data Entry Communications Microsoft Office Salesforce Professional Experience

Operations Specialist

MBO Partners Remote 2022 - Present

Played a vital role in the transition to a new data entry and email system, ensuring proficiency and accuracy.

Facilitate clear and open communication across multiple departments as well as with one of the company’s biggest clients and hundreds of their associates.

Manages weekly payroll for the largest population of associates, ensuring utmost accuracy every time. Credit Review Specialist

U.S. Bank Brookfield, WI 2021 - 2022

Conduct credit analyses including gathering, analyzing and interpreting all types of credit information on existing and prospective customers and portfolios.

Monitor customer accounts and loan portfolios in order to identify potential issues and thereby maximize credit quality and minimize the company's credit risk and potential loss. PSA Customer Service Representative

Collectors Universe Santa Ana, CA 2020 - 2021

Leveraged expertise to deliver unmatched customer service and professionalism during one of the busiest times for the collectible industry. Assisted with administrative duties, such as processing refund requests. Guest Communications & Executive Correspondence Lead Disney Parks, Experiences, & Products Anaheim, CA 2018 – 2020

Provided exceptional administrative support for 30 staff members as well as the management team of 5.

Tracked and documented research, feedback, and reports for leadership teams, ensuring the utmost accuracy.

Safeguarded exceptional quality and efficiency in all executive-level correspondence and reports by continuously auditing the production process.

Chosen to serve as the customer service voice of company executives. Education

University of California, Irvine: 2017

Bachelor of Arts – Film and Media Studies (Screenwriting, Film Analysis & Theory) Languages

English and Spanish (Full Bilingual Fluency)

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