Emily Hidalgo

** ****** ******, ***. *, Paterson, New Jersey

973-***-****, adzgu5@r.postjobfree.com

Summary

Goal-oriented individual with the ability to prioritize responsibilities and to communicate efficiently. My end goal is to gain the role of management in a challenging and dynamic environment, with the ability to provide direct services to customers in any field. I have the strong ability to adapt to new changes and execute them successfully. Education

La Immaculada High School - Ambato, Ecuador 09/2015-06/2018 Catholic Pontifical University of Ecuador - Ambato, Ecuador 09/2019-09/2020 Professional Experience

Baldwin Optometry

- Baldwin, New York

- February 2021 - April 2022

- Receptionist

- Requesting insurance verification, handling any incoming phone calls, scheduling appointments in a high pace environment.

Riverside Nissan

- Hackensack, New Jersey

- April 2021 - October 2022

- BDC Agent/OLM Manager

- Answering customer phone calls and establishing follow-up appointments

- Efficiently working in a rapid work environment communicating with customers via telephone, email, and in teams.

- Participating in team and process development sessions keeping positive relationships with teammates and dealership management.

- Utilizer CRM tracking system daily.

Riverside Nissan

- Hackensack, New Jersey

- October 2022 - December 31, 2022

- BDC Manager/OLM Manager

- Followed up with unsold showroom visits and closed deals that were important prospects.

- Respond to new customers in a timely manner and provide excellent first time experiences.

- Responsible for assuring customer satisfaction to the highest standards.

- Perform proper customer service follow up to unsold customers to maximize all selling opportunities.

- Attend product and sales training and continuing education on Sales Process and Products.

Toyota Universe

- Little Falls, New Jersey

- January 2023 - April 2023

- Sales/Accounting Agent

- Monitor sales numbers and marketing metrics

- Learn the products and services offered, including the sales terms.

- Utilization of CDK software

- Motivate sales team to achieve great results

Paul Miller Porsche

- Parsippany, New Jersey

- May 2023 - June 2023

- BDC Agent for Sales and Service

- Appointment scheduling for existing and new customers.

- Managing work flow in a rapid paced environment.

- Providing a comfortable experience for customers beyond satisfactory needs.

- Handling all incoming calls.

Additional Professional Skills

- Able to read, write, and speak English and Spanish fluently.

- Microsoft Office Proficient.

- Attentive team-player.

- Great problem-solving skills.

- Able to adapt to new fast paced work environments. References

- Available upon request.

Contact this candidate