SARAH CHESSON-DENNIS

***** ***** ****., ******, ******* 34667 H: 727-***-**** C: 727-***-**** adzgtw@r.postjobfree.com PROFESSIONAL SUMMARY

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement. SKILLS

Strong customer relations Credit card processing

Exceptional telephone etiquette Cash flow management Microsoft Outlook, Word and Excel Shipping and receiving professional Customer-focused Strong client relations

Trusted key holder Excellent work ethic

MS Windows proficient Cash handling and management Quick learner Retail merchandising experience

Proficient in cash management Team building expertise Multi-line phone talent Positive and friendly

POS systems expert Exceptional time management skills WORK HISTORY

Assistant Manager, 11/2009 to 02/2014

Leo Liquor – Spring Hill, Florida

Counted cash drawers and made bank deposits.

Organized private mailbox system using mailbox manager software. Reordered inventory when it dropped below predetermined levels. Examined merchandise to verify that it was correctly priced and displayed. Assigned employees to specific duties to best meet the needs of the store. Instructed staff on appropriately handling difficult and complicated sales. Completed profit and loss performance reports.

Trained and developed new associates on POS system and key sales tactics. Generated repeat business through exceptional customer service. Reported to the district manager regarding all store and staff issues. Server, 02/2014 to 07/2016

Golden Corral – Port Richey, FL

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Delivered quality service by providing a warm and welcoming environment. Upheld highest standard for cleanliness of glass and silverware. Quickly set up and cleared tables and stocked all service stations. Assisted co-workers whenever possible.

Continually monitored dining rooms for seating availability, service, safety and well-being of guests. Maintained clean dining room, lobby and service areas at all times. Inventoried and restocked items throughout day.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Resolved guest complaints quickly and efficiently. Consistently provided professional, friendly and engaging service. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Received frequent customer compliments for going above and beyond normal duties. Sorted, soaked and washed flatware.

Washed and disinfected kitchen area, floors, tables, tools, knives and equipment. Customer Service Representative, 04/2017 to 11/2017 Big Lots – Port Richey, FL

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Communicated with vendors regarding back order availability, future inventory and special orders. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Designed displays to make the store experience interactive, engaging and reassuring. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Set up and explained new membership contracts.

Recommended alternative items if product was out of stock. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Replenished supplies, bags and other materials at each cash wrap. Operated a POS system to itemize and complete an average of 150 customer purchases. Walmart Customer Service 2018

Register, customer service,

Walmart pharmacy 2019-2021

Typed Rx’s, filled rx’s, resolutions, ordered, filed, called insurances, rang out customers, and called Dr’s. Pinebrook Pharmacy 2021-2022

Typed Rx’s, filled rx’s, resolutions, ordered, filed, called insurances, rang out customers, and called Dr’s. EDUCATION

High School Diploma: 2003

Pasco High School - Dade City, FL

Associate of Science: Massage Therapy, 2006

Florida Metropolitan University - Hillsborough Ave Tampa Florida

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