Customer Service Store Manager

KM Kimberly Martindale

Ithaca, MI ***** 989-***-****

*******************@*****.*** Online Digital Resume PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS Courteous with Strong Service

Mindset

POS Systems and Ordering

Platforms

Issue and Complaint Resolution

Customer Data Confidentiality

De-escalation Techniques

Responding to Difficult Customers

Upbeat and Positive Personality

Efficient and Detail-Oriented

Multitasking and Prioritization

Inbound and Outbound Calling

Computer Proficiency

Committee Organization

Program Planning and

Development

WORK HISTORY CUSTOMER SERVICE PHONE AGENT 04/2021 to CURRENT Robert Half Lansing, MI

Responded to customer comments and questions via LiveChat during shifts.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Documented and detailed calls and complaints using call center's CRM database.

Exhibited high energy and professionalism when dealing with clients and staff.

GROCERY STOCKER 05/2019 to 08/2019

Meijer fremont, MI

Inventory reporting Inventory management Product tagging Tock rotation Shelf merchandising Analytical thinking Recordkeeping Critical thinking, Maintained safety while operating equipment suck as forklifts and pallet jacks

Met merchandising requirements by correctly rotating stock, facing products, and building attractive displays

Handled stock needs according to schedule, keeping shelves continuously full for customers

Supported team efficiency by maintaining clean and organized stockroom Kept aisles clean and neat, removing excess product, opened boxes, and debris from public areas

Unloaded incoming trucks, working closely with team members to quickly process shipments.

ASSISTANT STORE MANAGER 09/2018 to 04/2019

Dollar General White Cloud, MICHIGAN

Kept optimal inventory levels, controlling costs while keeping store ready for expected demands

Maximized coverage for operations needs with effective scheduling and assignment delegation

Assisted with purchasing and record-keeping tasks, including payroll, scheduling, and cash register deposits and receipts Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

SECURITY OFFICER 06/2018 to 07/2018

dyersburg mall Dyersburg, Tn

Patrolled public areas regularly to detect and resolve unsafe conditions Contributed to total building security, effectively distributing resources to cover all access points and building areas

Defused conflicts and security issues through effective de-escalation and crisis management techniques

Maintained clear and detailed documentation, logging inspections and completing timely incident reports

Secured building against intrusion by consistently checking and locking windows and doors

Identified security concerns through regular facility and equipment inspections

Responded promptly to various medical and security emergencies, delivering first aid, securing scenes, and detaining individuals Investigated different types of disturbances, including fights, thefts, and vandalism.

STORE MANAGER 02/2018 to 07/2018

Metro Pcs Dyersburg, Tn

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.

Prioritized schedules to meet project goals and overall customer satisfaction.

Launched social media campaign to promote services. Researched assigned events and identified possible partnerships aligned with event concepts.

Led projects and analyzed data to identify opportunities for improvement. EDUCATION High school diploma 05/2013

Dyer County High School, Newbern, TN

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