Administrative Assistant Professional
Resume:
MAXINE SASSO
ADMINISTRATIVE PROFESSIONAL
P
E
***********@*******.***
A
Miramar,FL 33027
W
www.linkedin.com/in/maxinesasso
OBJECTIVE
EDUCATION
An accomplished and talented Administrative Professional with comprehensive skills offering versatile office management and proficiency in Microsoft Office programs. Packed with high performing administrative skills and expectations that works independently and exceeds expectations while meeting tight deadlines without comprising quality.
American Academy McAllister Institute
Associate of Science: New York, NY
Funeral Service & Mortuary Science
KEY SKILLS
PROFICIENT IN MS PRODUCTS
OUTLOOK
ACCESS
CUSTOMER-ORIENTED
STRONG ORAL/WRITTEN COMMUNICATION SKILLS
WELL-ORGANIZED
QUICKBOOKS KNOWLEDGE
MEET AND EXCEEDS DEADLINES
PROBLEM SOLVER
HIGH MULTI-TASKER
MAINTAIN CALENDARS FOR HIGH VOLUMES OF SERVICE
CERTIFICATES
CERTIFIED EMBALMER
CREMATORY OPERATOR
FUNERAL DIRECTOR
EXPERIENCE
2007- Current
Administrative Director Turnbull’s Funeral Home St. Thomas, USVI
Monitored high-volume phone lines and displayed proper phone etiquette.
Interviewed, hired and trained over 15 staff members.
Maintained financial records such as payroll records for staff members.
Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
Promoted funeral service merchandises such as caskets, urns, outer burial containers and flowers.
Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
Discussed nature of funeral service, disposition of remains and funeral costs with family members.
Performed embalming procedures and updated case study reports.
Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
Communicated with insurance companies to secure death benefits for payment of services.
Discussed pre-arranged funeral options and explained pricing to clients.
Secured and filed burial permits and made funeral arrangements.
Picked up deceased at private homes, hospitals and county morgues.
Converted community contacts into potential clients through networking, consistency and credibility.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
2012-2017
Administrative Assistant Two Sons Funeral Home Anguilla, BWI
Schedule and make appointments.
Make photocopies of correspondence, documents, and other printed matter.
Funeral prep.
Filing.
Customer assistance.
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Complete forms in accordance with company procedures.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Determined and recommended methods to address improvement opportunities.
Improved quality processes for increased efficiency and effectiveness.
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