Customer Service Administrative Assistant

AMPOUOM MBAM CHRISTELLE

Teller

Yaounde Cameroon

+237-***-***-***/676 162 352

adzgr5@r.postjobfree.com

Objectives

Christelle is a very passionate and committed customer service professional. Able to resolve customer complaints quickly and professionally. Familiar handling and accurately counting money as well as completing administrative duties. Combine commitment and strong work ethic to maximize efficiency and success. An attentive listener and strong leader, possess excellent interpersonal skills, can communicate concisely at all levels and believe in building rapport and mutual trust within working relationships and enjoy finding creative solution. Trainings

Degree in Bilingual Letters University of Yaounde I 2018

HND in Human Resource Management Kelden Bilingual Higher Institute of Professional Studies 2020

Skills

Experience

Administrative Assistance Geolife Optic

2020 till present

Responsibilities:

Receiving and processing payments and obtaining all necessary approval during this process

Preparing daily cash settlement and bank deposits and maintain correct records of transaction

Interact with customers on a daily basis, fulfilling requests, answering inquiries and providing directions clearly.

Perform all duties handling money carefully and responsible to prevent errors or misunderstandings and ensure controls are applied as per written procedure

Oversee day to day operation and banking transaction

Welcomed and served guests while providing excellent service experience

Provide customer service to guests whenever necessary

Oversee schedules for all executives and manage booking for conference rooms and group workspaces.

Work with the HR department to facilitate recruitment drives.

Train four new administrative assistant interns in office management procedures and schedule on-the-job mentoring with multiple departments.

Maintain and improve databases of client accounts and external vendors, including updating information when necessary, increasing 75% of productivity. Cash Handling

Recording transaction

Reconciling cash

Attention to details

Petty cash management

Strong mathematical skills

Knowledge of proper cash handling procedure

Rig Safety procedure

Cam Trouble shooting

Rig-up and Rig-down

Personal

Problem solving

Analytical mind

High level of integrity

Communication skills

French & English

MS Office

Fast learner

Logical and critical Thinker

Administrative Assistance E afrika

2018 – 2019

Responsibilities:

Developed a filing system for both hard copy and digital documents that led to increased production and efficiency across the company.

Communicate with staff members to ensure clarity among departments regarding projects that saw a 20 percent increase in customer satisfaction.

Speak with clients on the phone, answer questions, and direct them to the appropriate staff member.

Support team members through writing and proofreading documents, running errands, making phone calls, and other tasks to ensure projects are completed on time.

Order supplies, and created a system that ensured the inventory was never too low while also saving the company money.

Drafted memos, letters, emails, and other forms of communication for managers and executive staff members.

Scheduled meetings between staff members and with clients and oversaw the conference room bookings to reduce the chance of double-bookings.

Acted as liaison between departments and clients to ensure adequate communication about projects.

Collaborated with managers and the security team of the building to conduct safety training. Secretary Youth with Vision Global (NGO) & IOUN

2015 – 2017

Responsibilities:

Prepare and manage correspondence, reports and documents

Organize and coordinate meetings, conferences, travel arrangements

Take, type and distribute minutes of meetings

Implement and maintain office systems

Maintain schedules and calendars

Arrange and confirm appointments

Organize internal and external events

Handle incoming emails, mail and other material

Set up and maintain document management systems

Set up work procedures, collate information and maintain databases

Communicate verbally and in writing to answer inquiries and provide information

Liaison with internal and external contacts

Coordinate the flow of information both internally and externally

Operate office equipment and manage office supplies References

On Request

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