RAJASRI K R

Markham, ON adzgq9@r.postjobfree.com

647-***-****

PROFESSIONAL SUMMARY

A results-oriented, and dedicated IT Analyst with 5 years of experience in IT systems. In my career I have worked closely with clients in Japan and India, building strong relationships with varied stakeholders and being collaborative with business, development, and cross-functional teams to delivery on complex projects. Demonstrated high organization skills and the ability to excel unsupervised working efficiently to meet deadline.

ACCOMPLISHMENTS & KEY SKILLS

Completed Masters in Computer Applications.

Have worked as a Quality analyst I MNC’s and have 5 yrs of experience.

Recognized as a great team player on a hard deadline product feature deliver

Consistent appreciation on being calm, well organized, innovative, critical thinker, complacent and driven by objective by peers

In addition, had been a steep learner of business context, tools, technology and passion towards industry trends

PROFESSIONAL EXPERIENCE

IT Support Desk Analyst, 13552373 CANADA INC, Toronto, ON Since Mar 2023

Disk imaging and backups

Pushing patches & updates

User management in Windows Active Directory Service

Asset management

Service desk calls and ticket handling

JIRA and Service Desk Plus based service desk ticket management

Working knowledge of TCP/IP protocol

Handling network change requests including firewall exceptions

Home agent, Nordia Inc, Toronto, ON Mar 2021 – Aug 2021

Booked appointment slots for covid vaccination following defined salesforce workflows by taking calls from users/public.

Resolution and necessary escalations

Followed policies and guidelines.

Generated reports including resolution time, status and other relevant information.

Collaboration using Teams

Development & Recruiting Associate (Volunteer), Quality Staffing Solution, Toronto, ON July 2020 – Oct 2020

Created job descriptions based on job requirements

Identified talents on various platforms

QA Analyst, MUKAPU, Chennai, India Sep 2016 – Dec 2018

•Analyzed, defined and translated functional and technical specification into test requirements

•Designed and developed test cases for various application components including but not limited to web and desktop applications developed in Java, C#, Python and related programming languages and technologies.

•Performed QA tests and verified outcomes

•Have participated in various Agile practices including sprint planning, standups and other software development lifecycle processes

•Developed testing scenario including end to end tests covering from user input to data layer and executed of test cases.

•Planned test schedules or strategies in accordance with project scope or delivery dates

•Created and maintained test plan, test case and bug report documents

•Communicated with internal and external business stakeholders including but not limited to the team, Project Manager, Product Manager, Business Analyst

•Worked along with senior and lead QA

•Conducted and participated in bug triage to ensure proper bug classification based on severity and priority.

Member Technical Staff, HCL Technologies, Chennai, India Nov 2007 – Mar 2009

Client: Konica Minolta- Japan.

• Prepared smoke and regression test cases

• Automated of test cases using WinRunner and Quick Test Professional

• Execute test cases during development and releases

• Logged issues and defects in defect tracking systems

• Prepared weekly defect report and participate in bug triages

• Prepared change management documents and updated relevant test cases

•Provided creative solutions for complex problems

Test Engineer, SREE Balaji Software & Consulting Services, Chennai, India Sep 2005 – Nov 2007

• Understanding Software Requirement Specification and identifying the required test scenarios

• Extensive exposure in Black box testing

• Experience in testing the functionality, compatibility, database and regression testing

• Reported defects and maintained defect log

• Work Environment: Manual Testing

EDUCATION & CERTIFICATION

Software Testing Bootcamp, Udemy 2022

Women in Technology Program, ACCES Employment 2022

In Depth Software Testing Training Course from Scratch, Udemy 2022

Master of Computer Applications, Alagappa University, India 2005

Software Test Professional Certification, STC, India 2007

TECH SKILLS

• User Management, Imaging, Backups

• Networking: Firewall, IP/Mac Addresses

• Testing: Manual Testing, Test Automation, Test Planning & Execution

• Project Methodology: Agile, Waterfall

• Automation: WinRunner, QTP, Selenium

• Databases: MSSQL, Oracle

• Tools: Jira, Trello, SDP, Active Directory

• Process: Reporting, Asset management

OTHER KEY SKILLS

• Reporting

• Asset Management

• Technical specification analysis

• Verification & Validation

• Written and verbal communication skills

• Troubleshooting issues

Contact this candidate