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Transportation Manager Customer Service

Location:
Kansas City, MO
Posted:
September 04, 2023

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Resume:

Scott Staples

Mobile: 816-***-**** Email: adzgq4@r.postjobfree.com Greater Kansas City Area

Experienced Transportation Manager

Professional Summary and Objective

Seeking a role where I can apply my strong organizational, communication, team-oriented and problem-solving skills. Service-focused and deadline-driven with more than 20 years’ experience in commercial transportation management. Highly adept in efficiency planning, cost reduction and budget control, and performance maximization.

Core Competencies

Attention to Detail

Ethical

Problem Solving

Communication

Flexibility

Team-Oriented

Critical Thinking

Multi-tasking

Time Management

Customer Service

Organization

Professional Experience

Yellow Freight

Transportation Manager 2020 to 2023

Plan and supervise shipments, schedule routes, track orders, coordinate with warehouse workers, monitor transportation costs, ensure compliance with shipping regulations, and maintain records.

Maintained high service standards while balancing budget constraints and profitability.

Increased productivity resulting in 8.7 to 10.1 bills per trip.

Decreased terminal time by organizing loads and coaching drivers on time management.

Tracked and managed equipment in various locations to maximize utilization of trailers.

Monitored drivers with real time GPS to ensure compliance with DOT hours of service.

Monitored equipment to ensure DOT inspections were passed.

Staples

Transportation Manager 2019 to 2020

Plan and supervise shipments, schedule routes, trucks loaded in the correct order, coordinate with warehouse workers, monitor transportation costs, ensure compliance with shipping regulations, and maintain records.

Created a positive shift in culture resulting in increased productivity and a decrease in overtime.

Coached and developed employees to meet and exceed company productivity standards.

Scavuzzos Food Service

Transportation Manager 2015 to 2018

Plan and supervise shipments, schedule routes, track orders, coordinate with warehouse workers, monitor transportation costs, ensure compliance with shipping regulations, and maintain records.

Successfully managed the logistical operation for delivery of food products.

Maintained high service standards while balancing budget constraints and profitability.

Supervised 20-23 drivers. Completed performance reviews, created development plans, and provided coaching.

Performed route rides with drivers to ensure efficiency and effectiveness.

Managed staffing levels to accommodate load volume.

Monitored drivers with real time GPS to ensure compliance with DOT hours of service.

Assisted with rolling out the electronic logs to all drivers.

Routed all loads by using ERP routing software.

Conducted weekly meetings with the owners to discuss productivity, overtime, maintenance, and DOT rating.

Executed talent acquisition responsibilities, disciplinary actions, pay raises and random DOT drug tests.

Monitored equipment to ensure DOT inspections were passed.

Frozen Food Express

Operations Manager 2013 to 2015

Oversee operational activities within the organization. Hired and trained employees and managed quality assurance programs. Strategized process improvements to ensure everyone completes tasks on schedule.

Effectively managed the loading and logistical operation for delivery of food products.

Wholly responsible for the operations of the KC hub and that it ran as a profitable terminal.

Managed 15 local employees and many OTR drivers.

Created driver routes to achieve the most logical routing for optimal effectiveness and efficiency.

Complete oversight of all outbound loads ensuring proper freight on the correct trailer, secured, not over the weight limit, and loaded on time.

Ensured all OSHA standards were met.

Loffredo Fresh Produce

Transportation Manager 2009 to 2013

Yellow Freight

Outbound Supervisor 2007 to 2009

City Planner 2004 to 2007

City Dispatcher 1999 to 2004

City Foreman 1995 to 1998

Education

Maple Woods Community College

General Studies

Additional Training and Certifications/Licenses

OSHA

HAZMAT



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