James Marshbanks

Army Vet Candidate

Las Vegas, NV 89101

adzgpq@r.postjobfree.com

+1-314-***-****

Army Veteran currently seeking either a contract to perm or full-time role with an organization where I can be of a benefit to and eventually become an asset. My strengths are my attention to detail, my work ethic and the fact that I'll allow no one to out work me! No one will care more, invest more of themselves or be willing to suffer so that their teammates and leadership does not. I offer Loyalty to no end and will be on your side right wrong or indifferent. The Bottom line is I AM YOUR GUY! Let me prove it by showing you.

Authorized to work in the US for any employer

Work Experience

Inbound Customer Service Representative

AppleOne Employment - Las Vegas, NV

January 2021 to May 2021

For client Maximus via Appleone employment worked remotely from home as an inbound call center agent for the Dept of Labor Connecticut.

Inbound Customer Service Representative

AppleOne Employment - Las Vegas, NV

September 2020 to January 2021

For a client named Maximus via Appleone worked in a virtual call center remotely from home for the Dept of Labor Hawaii.

Survey Interviewer

VRI interviewing - Las Vegas, NV

February 2020 to March 2020

Survey interviewer in an outbound call center environment. Customer Service Representative

TELETEC - Las Vegas, NV

November 2019 to December 2019

CSR for their Verizon campaign in an inbound call center environment. Telephone Interviewer

Precision Opinion - Las Vegas, NV

October 2019 to November 2019

Market research in call center environment giving surveys over the phone. Independent Contractor

Various Clients, Projects and Locations - Las Vegas, NV June 2018 to October 2019

on Projects with a Variety of different Entities)

Independent Contractor

Various Companies and Projects - Las Vegas, NV

June 2018 to Current

I've worked several short-term contracts and projects IT Help Desk Specialist

Robert Half Technology - Las Vegas, NV

May 2018 to June 2018

Offered this position as well and went with it on a trial basis. Upon the ending of the trial I decided to find a position that would allow me more flexibility due to responsibilities and demands outside of work. Technical Recruiter

Robert Half Technology - Las Vegas, NV

April 2018 to May 2018

Went from a contractor to a Recruiter after being offered the position as a contractor. Was also offered another position with the company as well, went with this one on a trial basis. Project Lead/ Trainer

Robert Half Technology - Las Vegas, NV

January 2018 to April 2018

Position is defined as Trainer and Team leader in a call center environment for RHT's client TaxAct. Trained and now currently supervising, coaching and driving the client standards of excellence through the performance of originally 30 people, while establishing a cohesive, professional, fun team-oriented culture. Temporary contract that ends in April 2018. Quality Inspector

BorgWarner - Bellwood, IL

September 2017 to November 2017

Promoted from Assembly Line to this position where I performed inspections on various parts and compiled the data for engineers to review.

Assembly Line Worker

BorgWarner - Bellwood, IL

June 2017 to September 2017

Steel factory laborer. Grunt work, hired through HTI as a temp. Not much room for advancement or to be hired permanently.

Technical Support Representative

Noah Solutions - Las Vegas, NV

August 2016 to December 2016

Inbound chat support for Nest corp smart devices. Part of the newly launched chat support beta que as a contractor in its early stages.

Inbound Technical Support Scale down due

PlayStation Network - Las Vegas, NV

February 2016 to July 2016

Routine inbound phone support regarding outages, DLC, console trouble shooting and account resolution regarding the PlayStation store purchases or rentals. Contractor Technical Support

Link technologies - Las Vegas, NV

October 2015 to November 2015

Responsibilities

Supported a special project at the Aria.

Senior Retail Sales Consultant and SME

US Cellular Corp - Washington, MO

August 2003 to July 2012

Start of initially as a retail wireless consultant eventually migrated into a subject matter expert role soon into a senior retail wireless associate role serving as an inventory coordinator, interim Sales Manager, trainer for other newly acquired markets and even represented the company in the local chamber of commerce.

• Supervised a team of 12 employees

• Complied with US Cellular established policies and procedures

• Sales Associate in Retail

• Oversaw Sunnyside, Yakima, Nob Hill, Chicago and St. Louis Market opening and closing duties

• Generated and achieved monthly, quarterly, and annual sales goals

• Used advanced Wireless Hardware, Application and Accessories knowledge to recommend, locate or obtain merchandise for customers

• Skilled at cash handling and accounting

• Managed and oversaw merchandise resets

• Stocked shelves and verified inventory codes

• Unloaded freight and managed Inventory receiving Warehouse Manager

Admiral Craft Equipment - Las Vegas, NV

August 2001 to April 2002

Supervised a 5-man crew, order fulfillment, quality control, new hire training and recruiting when an opening became available. All in a warehouse environment. Warehouse Associate

Admiral Craft Equipment - Las Vegas, NV

September 2000 to June 2001

Shipping and Receiving.

Shipping Clerk

OfficeMax Distribution Center - Las Vegas, NV

October 1998 to August 1999

Shipping and receiving duties and paperwork. Quality Control and Shipping Manifest management along with receiving shipments and even conducted quarterly and annual inventory. Education

Associates in Business Administration in Business Administration University of Phoenix - Phoenix, AZ

March 2010 to July 2013

Associates in Graphic Design in Graphic Design

Al Collins School of Graphic Design - Tempe, AZ

July 1994

Skills

• Team Management

• Technical Support

• Associate Development

• Technology Research and Writing as SME

• Recruitment

• Training & development

• Escalations Resolution

• Client Relationship Management.

• Troubleshooting

• Application Support

• Program Support

• Desktop Support

• Microsoft Office

• Microsoft Outlook

• Microsoft Powerpoint

• Skype for Business

• TeamViewer

• Remote Access Software

• Troubleshooting

• Supervising Experience

• Training & Development

• Coaching

• Event Management

• Quality Inspection

• Client Relations

• Retention

• PC

• Internet Information Services

• Inventory Control

• Warehouse Supervisor Experience

• Warehouse Distribution Experience

• Shipping And Receiving

• Salesforce

• Sales Support

• Sales Experience

• IT Support

• Help Desk

• Desktop Support

• Assistant Manager Experience

• Recruiting

• Operating Systems

• TCP/IP

• DHCP

• Network Support

• VoIP

• Microsoft Windows

• Ethernet

• Computer Literacy (10+ years)

• Communication Skills (10+ years)

• Pricing (10+ years)

• Windows (10+ years)

• Help Desk (3 years)

• Remote Access Software (3 years)

• Cash Handling (10+ years)

• Retail Sales (9 years)

• Live Chat (2 years)

• PC (10+ years)

• PCI (4 years)

• Software Testing (2 years)

• English (10+ years)

• Application Support (2 years)

• Android (10+ years)

• Computer Skills (10+ years)

• Telecommunications (10+ years)

• Desktop Support (3 years)

• Call Center (10+ years)

• Consultative Selling (9 years)

• Market Research (Less than 1 year)

• Telephony (10+ years)

• Client Relations (9 years)

• Interviewing (4 years)

• Focus Groups (1 year)

• Assistant Manager Experience (2 years)

• Coaching (3 years)

• Employee Orientation (2 years)

• Internal Audits (9 years)

• Assembly Experience (Less than 1 year)

• Front Desk (2 years)

• Night Audit (Less than 1 year)

• Administrative Support (1 year)

• User Research (2 years)

• Receiving (5 years)

• Presentation Skills (5 years)

• Public Speaking (10+ years)

• Load & Unload (6 years)

• Pallet Jack Experience (6 years)

• Forklift (6 years)

• Distribution Center Experience (5 years)

• Quality Assurance (1 year)

• Shift Management (2 years)

• Guest Services (1 year)

• iOS (7 years)

• Mobile Device Testing (3 years)

• Mobile Device Management (1 year)

• Account Management (9 years)

• Order Entry (4 years)

• Local-Area Network (6 years)

• Wide-Area Network (7 years)

• Product Demos (5 years)

• Trainer (3 years)

• Onboarding (2 years)

• POS (9 years)

• Crew Management (2 years)

• Hardware (3 years)

• Payment Processing (9 years)

• Application Support (2 years)

• Order Fulfillment (4 years)

• Google Docs (6 years)

• Learning Technology (3 years)

• Messaging (7 years)

• LAN

• WAN

• User Interface (UI)

• VPN

• Microsoft Exchange

• Contact Center (5 years)

• DNS

• Time management

• Warehouse experience

• Software troubleshooting

• Office experience

• Microsoft Word

Links

https://www.linkedin.com/mwlite/me

Military Service

Branch: U.S. Army

Service Country: United States

Rank: E1

May 1994 to February 1997

Initially a paratrooper, infantryman with the 3rd and 75th. Reclassified to 92A after parachuting accident. Discharged Other than Honorable Conditions. Commendations:

Service Ribbon

Army Service Medal

Assessments

Basic Computer Skills: PC — Highly Proficient

August 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Attention to Detail: Inventory — Proficient

July 2019

Applying systematic processes for managing and storing products and merchandise. Full results: Proficient

Data Entry — Familiar

June 2019

Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar

Technical Support — Familiar

May 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: Familiar

Attention to Detail — Completed

June 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Logic & Critical Thinking — Completed

June 2019

Using logic to solve problems.

Full results: Completed

Customer Service: Practical Situations — Completed May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed

Spreadsheets with Microsoft Excel — Completed

May 2019

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.

Full results: Completed

Typing — Completed

April 2019

Transcribing text using a standard keyboard

Full results: Completed

Scheduling — Familiar

April 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Customer Focus & Orientation — Familiar

April 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Call Center Customer Service — Familiar

February 2020

Applying customer service skills in a call center setting. Full results: Familiar

Technical Support — Familiar

March 2020

Performing software, hardware, and network operations. Full results: Familiar

Technical Support — Highly Proficient

June 2019

Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.

Full results: Highly Proficient

Warehouse Shift Leader — Highly Proficient

March 2020

Supervising warehouse staff and maintaining safety and security standards. Full results: Highly Proficient

Attention to Detail — Completed

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Written Communication — Familiar

March 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar

Working with MS Word Documents — Familiar

March 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Familiar

Warehouse Associate — Proficient

March 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Proficient

Work Style: Conscientiousness — Proficient

March 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Sales: Influence & Negotiation — Highly Proficient April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate