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Nationality: South African

Residential Area: 29142 Chris Hani,

Bloemfontein 9301

Marital Status: Single

Date of Birth: 13 August 1986

Gender: Female

Languages: English, Afrikaans, Sesotho

Notice period: Immediately

Health: Excellent

Drivers license: Code 10/C1

Cell no: 068-***-****

Email: adzgpn@r.postjobfree.com

PROFILE

A pleasant, professional and proficient

Administrator / Receptionist and a

Customer Service provider who has a long

track record of ensuring things run

smoothly behind the scenes of a busy office.

I am an effective team member who has the

ability to meet deadlines and ensure that the

highest standards of Office organisation are

maintained at all times. I have a methodical

and thorough approach to work and will go

out of my way to maintain an enjoyable and

clean working environment. I have

experience of working with the general

public, both face-to-face and over the

telephone and am someone who will always

go that extra mile to get things done.

WORK EXPERIENCE

IWITA FINANCE SERVICES

BRANCH ASSISTANT

June 2022 - 2023 May

• Help with financial data entry and general bookkeeping

• Manage data, records, and reports by checking for errors and verifying accuracy of information

• Prepare receipts, vouchers, invoices, etc. for entry into data sheets

• Assist in preparation of financial statements and reports

• Assist in creating and setting budgets

• Update and maintain financial records

• Prepare spreadsheets for data entry, including budgets, accounting information, etc.

• Take direction from and report to the financial manager

• Independently prioritize daily tasks and responsibilities

• Provide stellar customer service to our clients and be informed on all company policy and practices (including data privacy)

• Attend and take notes at all financial department meetings

• Assist with audits as necessary

• Adhere to current accounting/finance laws and regulations

• Work to company standards

RIVER OF LIVING WATERS MINISTRIES

OFFICE ADMINISTRATOR RECEPTIONIST

2016 May - February 2022

• Works with the church accountant to develop a budget, approve purchases and manage cash flow.

• Prepares the payroll for all employees of the church.

• Keeps personnel records; hires and fires church administrative staff members.

• Maintains office equipment and office supplies.

• Supervises other clerical or administrative staff members.

• Assists the pastor with communications by handling written correspondence and phone messages.

• Manages the church’s website, newsletter, magazine, bulletin, announcements and other publicity.

• Keeps the church schedule for use of the fellowship hall for weddings and gatherings as well as the use of classrooms for Bible studies or other special courses.

• Tracks church attendance and keeps reports on file.

• Keeps the pastor’s appointment calendar and the calendars of associate pastors and other staff members.

• Ensures that the physical buildings belonging to the church are well-maintained by contacting repairmen and overseeing their work.

• Maintains all insurance policies associated with the church and keeps an inventory of all church property including vehicles and equipment.

• Schedules the cleaning crew and landscapers who keep the church property maintained inside and out.

• Manages energy use in the church and works to make it as efficient as possible.

• Administers the records of the church and official documents. 2 P a g e

COMPUTER SKILLS

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Access

Typing

Internet

Email

PROFESSIONAL SKILLS

Proven ability to juggle multiple tasks while

taking full ownership of her work

Excellent written and verbal

communication skills

Knowledge of customer service practices

Bilingual

Well organised, and be able to prioritise

work in an efficient manner.

Providing high quality Customer Service.

Good level of numeracy.

Resolving and managing queries Superior

typing and data entry abilities

Outstanding verbal and written

communication skills

Strong organisational and problem-solving

skills

Impeccable telephone and in-person

courtesy skills

Calm and composed under pressure and able

to work to tight deadlines.

Ability to work within a busy and

demanding team environment.

Able to work with minimum amount of

supervision and on own initiative.

Ability to communicate effectively with a

wide range of customers.

Proven aptitude for dealing with customer

complaints.

Dealing with customers Face to Face.

Fully aware of the importance of data

security and relevant legislation.

Prospecting for sales leads.

Able to identify and act upon potential sales

opportunities.

Treating each employee as an individual and

showing concern for their welfare, aims and

career development.

• Answers questions from members and other staff regarding administrative processes.

• Keeps the master church calendar and makes sure there are no conflicts. UNIVERSITAS HOSPITAL

Department: Kids Cancer Unit

VOLUNTEERING CARE GIVER

2014 - 2015

• Provide day-to-day care, supervision, and discipline for assigned children

• Cooperate with the Program Manager and/or Case Manager to ensure adequate staff, resources, and services

• Provide prompt, loving, and nurturing care that will meet the developmental, emotional, social, and physical needs of the child and family

• Work with Program Manager and Case Manager to set up behavioral and developmental goals for each child

• Maintain accurate records on each child's daily activities, developmental progress, and behavior

• Assist with daily activities including feeding, bathing, changing, dressing, toileting, and playtime

• Prepare and supervise snacks, meals, and special events

• Provide transportation to and from daily activities

• Maintain a safe and clean environment for children

• Perform caregiver duties when needed and as defined by the Program Manager and/or Case Manager

• Assist other staff with custodial, housekeeping, and laundry duties WOOLWORTHS CLOTHING STORE

CASHIER CUSTOMER SERVICE

2010 October - March 2015

• Handle cash, credit, or check transactions with customers

• Scan goods and collect payments

• Ensure pricing is correct

• Issue change, receipts, refunds, or tickets

• Redeem stamps and coupons

• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

• Make sales referrals, cross-sell products, and introduce new ones

• Resolve customer complaints, guide them, and provide relevant information

• Bag items carefully

• Greet customers when entering or leaving establishment

• Maintain clean and tidy checkout areas

• Keep reports of transactions

• Process returns and check to see if items are damaged

• Answer customers' questions and get a manager if answer doesn't solve the issue

• Bag, box, or wrap packages

• Provide excellent customer service to ensure satisfaction 3 P a g e

REFERENCES

Name: konelo Lekhafola

SABC News & Journalist

Relations: Mentor

Tel: (051-***-**** or 082-***-****

Name: Prudence Tsoenyane

Occupation: HR Administrator

Relations: HR Administrator Rivers of

living Waters

Tel: 071-***-****

Name: Bixi Rickert

Occupation: Manager Iwita Finance

Relations: Line Manager

Tel: (051-***-**** or 062-***-****

HIGH SCHOOL EDUCATIONAL BACKGROUND

High school attended: Hodisa Technical Secondary School Highest Grade Passed: Grade 12

Subjects:

English,

Sesotho,

Afrikaans,

Motor Mechanics,

Technical Drawing.

Year Obtained: 2004

TERTIARY EDUCATIONAL BACKGROUND

Name of institution: Damelin College

Course: Professional Receptionist & Personal Assistant Year obtained: 2020

Name of Institution: Damelin College

Course: Fundamentals of Microsoft Word, Excel, Outlook & PowerPoint Year Obtained: 2022

Duration: Short Course

Name of institution: Gabriel Lichabe Clinic

Course/ Training: Peer Educator and Lay Counselor

Year obtained: 2023

Contact this candidate