DONNA COULE ** Berry St #****

North Andover, MA *1845 Dedicated professional driven to succeed 339-***-****

adzgoy@r.postjobfree.com June 2023-

Marshalls Mark Down Team (contract) SKILLS September 2022-May 2023 Computer

Alico (contract) Platforms: Epic,

Customer service Rep with 10+years Salesforce, Athena

Experience solving customer care issues Medical trans-

Increasing customer loyalty. Managing cription

Up to 60 calls a day. Updating demographics Medical Billing

initiating pre-certifications for procedures and Referrals

treatments. Document calls, answer fax Scheduling

requests and emails to build cases with Anatomy/Physiology

CPT and ICD10 codes for billing.

January 22-June 22 (contract)

MEDICAL RECRUITMENT STRATEGIES

Medical Packaging Technician

Quality control, packaging (manual

Count of medication) labeling, and

Set up for shipment, performing

final check.

March 2021-June 2021

YOH AND ZIMMERMAN (contract)

Managing up to 80 calls a day for 5 inter-

Disciplinary clinics . Providing insurance

Verification, pre-certifications for treatment

And procedures as well as prescription

Refill requests and referral requests.

May 2017-March 2021

CAMBRIDGE HEALTH ALLIANCE

Emergency Department Patient Partner

Provide operational, clerical and minor patient-

Care support.

Collaborate with ED to effectuate patient flow.

Flawless registration using Epic software

Excellent communication skills with critical thinking

In a complex, fast paced and demanding environment.

Run insurance verification.

EDUCATION

North Shore Community College, Medical Coding

Burdett College, Executive Secretarial Program with Medical Specialization