Customer Service Rep
Resume:
North Andover, MA *1845 Dedicated professional driven to succeed 339-***-****
**********@*****.*** June 2023-
Marshalls Mark Down Team (contract) SKILLS September 2022-May 2023 Computer
Alico (contract) Platforms: Epic,
Customer service Rep with 10+years Salesforce, Athena
Experience solving customer care issues Medical trans-
Increasing customer loyalty. Managing cription
Up to 60 calls a day. Updating demographics Medical Billing
initiating pre-certifications for procedures and Referrals
treatments. Document calls, answer fax Scheduling
requests and emails to build cases with Anatomy/Physiology
CPT and ICD10 codes for billing.
January 22-June 22 (contract)
MEDICAL RECRUITMENT STRATEGIES
Medical Packaging Technician
Quality control, packaging (manual
Count of medication) labeling, and
Set up for shipment, performing
final check.
March 2021-June 2021
YOH AND ZIMMERMAN (contract)
Managing up to 80 calls a day for 5 inter-
Disciplinary clinics . Providing insurance
Verification, pre-certifications for treatment
And procedures as well as prescription
Refill requests and referral requests.
May 2017-March 2021
CAMBRIDGE HEALTH ALLIANCE
Emergency Department Patient Partner
Provide operational, clerical and minor patient-
Care support.
Collaborate with ED to effectuate patient flow.
Flawless registration using Epic software
Excellent communication skills with critical thinking
In a complex, fast paced and demanding environment.
Run insurance verification.
EDUCATION
North Shore Community College, Medical Coding
Burdett College, Executive Secretarial Program with Medical Specialization
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