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Legal Assistant Customer Service

Location:
Charlotte, NC
Posted:
September 04, 2023

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Resume:

Michelle Reynolds

Looking for full-Time remote positions or hybrid only

Mooresville, NC 28117

adzgo4@r.postjobfree.com

+1-813-***-****

Authorized to work in the US for any employer

Work Experience

Legal Administrative Assistant

Akerman LLP - West Palm Beach, FL

April 2018 to November 2021

Labor & Employment Law

• E-Portal filings, EEOC Respondent Portal, Federal court filings, CourtMap; CMS.

• Draft shells for discovery responses, proposed Orders, transmittals of same.

• Work closely with the client/vendors; first point of contact to filter correspondence with attorneys.

• Keep three busy partners' calendars; handle expense reports; reimbursements and client monthly billing.

• Schedule travel arrangements, hotels, car rentals, events, monthly department meetings; use of firm and attorney personal credit cards.

• Utilization of programs such as Chrome River, Rendezvous, Paperless Proforma, InTapp Intake, WebView; Excel; PowerPoint and Outlook.

Legal Assistant/Paralegal

Conroy Simberg, P.A - Hollywood, FL

August 2015 to May 2018

Trial/Litigation Legal Assistant

• Work closely with a busy trial attorney and two associates.

• Open a file from start to finish; intake form of potential new clients; handle initiating documents.

• Scheduling for all three attorneys; confirmations; depositions; mediations; hearings; calendaring scheduling orders and trial calendars; working closely with Judicial assistants and Judge's chambers to submit Order; use of Court Map; CMS and other platforms to submit Hearing materials.

• Prepare and assemble and hearing binders for Judges and attorneys.

• Often lend a helping hand to other departments who needed assistance with trial preparation.

• Maintained paper filing systems as well as hyperlinked pleadings indexes. Legal Assistant/Paralegal

The Law Offices of Charles C. McKeon, P.A - Tampa, FL January 2015 to August 2015

Work directly with the partner as his legal assistant.

● Heavy scheduling of hearings, mediations, depositions, travel, Examinations Under Oath.

● Help clear up back logged dictation from the associate attorneys.

● Process incoming mail for the paralegals and prepare transmittals.

● New insurance defense file set up and closure of cases.

● Draft Notices for hearings, cancellations, depositions, mediations, and conflicts for trial.

● Maintain an electronic and paper calendar.

Legal Assistant/Paralegal

Kubicki Draper - Tampa, FL

2013 to 2014

New insurance defense file set up, and initial responses to discovery.

● Billed attorney's time on a daily basis for managing partner.

● Scheduled for depositions, Examinations Under Oath, trials, hearings and travel arrangements.

● Back up assistant to the Appeal Department, drafting Answer Briefs as needed.

● Maintained filing system and prepared files for closure. Legal Assistant/Paralegal

Zuckerman Spaeder, LLP - Tampa, FL

2013 to 2013

2013

● Worked as temporary assistant.

● Covered the front reception area while firm interviewed for positions.

● Handle multiple miscellaneous tasks as needed throughout the busy day.

● Took over the filing system and re-organized the cabinets.

● Worked closely with other legal assistants and paralegals during a busy trial period. Legal Assistant/Paralegal

The Solomon Law Group, P.A - Tampa, FL

2012 to 2013

Supported three attorneys in the complex business litigation department.

• Created elaborate hearing binders and operative binders for Judges and opposing counsel to review.

• Handled the calendar for three attorneys and daily tasks.

• Corresponded with clients and served Court documents electronically.

• Was a backup assistant to the Bankruptcy/Foreclosure department. Legal Assistant/Paralegal

Terrana, Perez & Salgado, P.A - Tampa, FL

2009 to 2012

Started as a receptionist and worked my way up to senior partner and associate's assistant.

● Completed dictation for multiple attorneys on a daily basis.

● Scheduled Neutral Evaluations, site inspections, mediations, examinations under oaths and court dates.

● Drafted initial Complaints and discovery documentation for Plaintiff sinkhole/falling object property claims.

● Worked directly with clients for insurance defense as well as Plaintiffs to obtain property information and respond to Request to Produce as well as Interrogatories.

● Prepared the attorney for trial and made sure the files were kept organized at all times Legal Assistant

Bookkeeping - Tampa, FL

2008 to 2009

Opened new client files and preformed up keep in file room.

● Billed attorney's time on a daily basis for multiple attorneys.

● Served as a back up to the receptionist as well as the billing department.

● Obtained EIN's from the Florida Department of State Website. Customer Service Representative (part time)

Old Navy - Tampa, FL

2006 to 2008

Performed closing duties.

● Maintained a clean and easy access environment for our retail customers.

● Provided excellent customer service often resulting in a compliment to the manager.

● Operated a register and handled cash, checks and credit cards.

● Worked with a team of other associates to ensure the highest quality of service. Office Manager

Morrison & Mills, P.A - Tampa, FL

2004 to 2008

Tampa, Florida 2004-2008

● Answered a 7 line phone system and recorded messages for attorneys.

● Successfully completed all jobs by time requested.

● Responsible for large bank deposits and reconciliation of multiple accounts.

● Wrote payroll, paid all building and payroll taxes, managed building issues and tenants.

● Recorded debits and credits in ledgers, created invoices for clients.

● Created new pay sheets using excel for attorneys' ease of use. full time student

2002 to 2004

Lead Cashier

Specialty - Tampa, FL

1999 to 2003

Preformed returns at the register.

● Preformed open/closing procedures for all departments, broke down drawers.

● Prepared deposits for Dunbar and was active in the loss prevention team.

● Remolded stores all over Florida during the Eagle Project.

● Offered management position, but due to school was not able to accept.

● Handled customer complaints.

Education

Associates in Science in Legal Studies

Florida Metropolitan University - Tampa, FL

2002 to 2004

Skills

• Adobe Acrobat

• Legal Research

• Personal Assistant Experience

• Payroll

• Debits & Credits

• Legal Drafting

• Transcription

• Microsoft Outlook

• Event Planning

• Accounting

• Communication skills

• Microsoft Excel

• Computer skills

• Office Management

• Accounts Payable

• Loss Prevention

• Financial Report Writing

• Personal injury law

• Computer literacy

• English

• Westlaw

• Customer service

• Microsoft Powerpoint

• Microsoft Office

• Administrative experience

• Microsoft Word

• General Ledger Accounting

• Proofreading

• Accounts Receivable

• Bookkeeping

Certifications and Licenses

Florida Notary Public

Present

Additional Information

SKILLS PROFILE

• Ability to operate computers and programs ie: Word, Excel, Powerpoint, Outlook, Tabs3, Phoneslips, Client Profiles, Time Matters, Pro-Law, Word-Perfect, E-Portal, EEOC portal, federal filings, PACER, Nuance, middle district filings

• Good filing and organizational skills, Florida e-portal filing

• Experience in handling confidential paperwork and large amounts of money

• Ability to take accurate phone messages and deliver them promptly

• Excellent customer-relations background



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